Customer Service - Bosch NBN-733 Installation Manual

DINION HD
Malfunction
The unit is not
operational after a
firmware upload.
Placeholder with a
red cross instead of
the ActiveX
components.
Web browser
contains empty
fields.
The POWER LED
flashes red.
9.3

Customer service

If a fault cannot be resolved, please contact your supplier or
system integrator, or go directly to Bosch Security Systems
Customer Service.
The version numbers of the internal firmware can be viewed on
a special page. Please note this information before contacting
Customer Service.
1.
2.
Bosch Security Systems
Possible causes
Power failure during
programming by firmware
file.
Incorrect firmware file.
JVM not installed on your
computer or not
activated.
Active proxy server in
network.
Firmware upload failed.
In the address bar of your browser, after the unit IP
address, enter: /version
for example: 192.168.0.80/version
Write down the information or print out the page.
Installation Manual
Troubleshooting | en
Solution
Have the unit checked by
Customer Service and
replace if necessary.
Enter the IP address of
the unit followed by /
main.htm in your Web
browser and repeat the
upload.
Install Sun JVM from the
product optical disk.
Create a rule in the local
computer's proxy
settings to exclude local
IP addresses.
Repeat firmware upload.
AM18-Q0614 | v1.0 | 2012.09
37