Problem Solving - Tripp Lite USA-19HS User Manual

Keyspan:USB Serial Adapter for Windows-v3.4 Manual

6.1 - Problem Solving

If you are having problems with your Keyspan USB to Serial Adapter in Windows, please read
the following instructions to assist you in troubleshooting your Keyspan adapter.
Hardware Troubleshooting
Step 1
- Use the Keyspan Serial Assistant
Launch the Keyspan Serial Assistant
application, the 'Adapter Status' tab will show your Keyspan adapter, its COM port number (ie
COM1, COM2, etc.) and its COM Port Status.(IDLE or BUSY).
Software/Serial Device Troubleshooting
Step 2
Check The Physical Connections
-
Make certain that your serial device is powered on and is properly connected to the Keyspan Serial
Adapter.
Proceed to Step 3 ...
Step 3
- Check Your Serial Device's Software Configuration
Check to see if your serial device's software is configured to use the Keyspan port . Please refer to
your serial device's documentation for instructions on how to select/switch/configure a serial port in
that software.
This User Manual applies to the Keyspan USB Serial Adapter Software for Windows.
Rev 03jul13
application. When you open the Keyspan Serial Assistant
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