Table of Contents
Advertisement
GD8000 User Guide
We are committed to providing you world class support
services that ensure the lowest total cost of ownership
for your hardware investment. The icareServices program
will help you maximize end user productivity and decrease
overall system operating cost.
Client Care Center (CCC)
The General Dynamics Itronix Client Care Center provides
world class service with a single entry point of access to meet
all your needs including:
Troubleshooting and RMA origination
„ „
Dispatch of field support staff
„ „
Wireless carrier service activation
„ „
Hardware performance information
„ „
RMA status checks on service unit and warranty/service parts
„ „
orders
New and refurbished platform, accessory, and add-on orders
„ „
Trial unit orders and status updates
„ „
Proof of delivery status updates for service and new unit orders
„ „
International new unit and accessory, peripheral and service
„ „
parts orders
Centralized access for all invoicing and finance related issues
„ „
Most of these services are available through the icareServeNet
web based system.
Go to the
Support
section of our website and select ServeNet
Login for more information.
Services Expertise
The Technical Services and Client Services Account
Management staff provide support with expertise that
spans hardware platforms, industry applications and third
party solutions. They regularly visit customers to garner
feedback and input and provide training and post-installation
support. For more information on our comprehensive service
programs or current support phone numbers and email
addresses,
click
here.
Product Support - Downloads
It is easy to get the software updates you need to keep your
configuration current and get the most from your product.
Go to the
Support
section of our website and select product
downloads.
NOTE
Downloads are listed by model and/or product number
(GD8000).
General Dynamics Itronix | 72-0137-003
Service and Support
Advertisement
Table of Contents
Troubleshooting
