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Motorola MSP3-CNTRL-SW-1 - Mobility Services Platform Control Edition Software Installation Manual

Software setup guide
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Mobility Services Platform 3.3.1
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Summary of Contents for Motorola MSP3-CNTRL-SW-1 - Mobility Services Platform Control Edition

  • Page 1 Mobility Services Platform 3.3.1 Software Installation Guide...
  • Page 3 Mobility Services Platform 3.3.1 Software Installation Guide 72E-100159-12 Revision A July 2011...
  • Page 4 The software is provided strictly on an “as is” basis. All software, including firmware, furnished to the user is on a licensed basis. Motorola Solutions grants to the user a non-transferable and non- exclusive license to use each software or firmware program delivered hereunder (licensed program).

  • Page 5: Table Of Contents

    Table of Contents Before You Begin ....................1 Read This First ..............................1 About the Guide .............................. 1 Related Documents ..........................1 Service Information ..........................2 Chapter 1 – Before You Install ................3 Introduction ..............................3 Deciding Your Installation Scenario ........................ 3 All Components on One Server ......................
  • Page 6 vi -- Mobility Services Platform 3.3.1 Software Installation Guide Chapter 2 – Installing MSP 3.3.1 ................ 9 Before Installing MSP 3.3.1..........................9 Upgrading from Previous MSP Versions ......................9 Domain User for Runtime Access ........................10 Domain User for Installation ...........................10 Installing MSP 3.3.1 ............................11 Uninstalling and Reinstalling MSP Server 3.3.1 to Change Your Configuration..........15 If you have Windows Server 2003/2003 R2 ..................15...

  • Page 7: Before You Begin

    Before You Begin Read This First Motorola recommends that you read this entire document before you begin installing MSP 3.3.1. About the Guide The MSP 3.3.1.1 Software Installation Guide provides general instructions for installing the MSP 3.3.1 software product. Newer versions of this document may be available at http://support.symbol.com/support/product/softwaredownloads.do.

  • Page 8: Service Information

    Model number or product name Software type and version number Software license information Motorola responds to calls by email, telephone or fax within the time limits set forth in support agreements. If you purchased your Enterprise Mobility business product from a Motorola business partner,...

  • Page 9: Chapter 1 - Before You Install

    Chapter 1 – Before You Install Introduction The Mobility Services Platform 3.3.1 (MSP) install interface focuses on the two most common types of installation. Users that find these two install scenarios unsuitable for their installation of MSP are highly encouraged to contact the MSP Help Desk for assistance. Deciding Your Installation Scenario All Components on One Server In this installation scenario, you will install all MSP Server Components and the MSP Core...

  • Page 10: Additional Software Required

    4 -- Mobility Services Platform 3.3.1 Software Installation Guide Windows Server 2008 R2 Standard or Enterprise Editions x64 or higher Important: Installations on Windows XP, Vista, or 7 are not supported. MSP 3.3.1 is also not supported on Windows Server systems that are Domain Controllers Additional Software Required Microsoft Internet Information Services 6/7 Microsoft .NET Framework 2.0 SP2...
  • Page 11 Chapter 1 – -- 5 Before You Install Table 1 – Minimum Hardware Requirements Category Requirements MSP Stage, Provision, Server Requirements: or Control Editions without Data  2.6 GHz processor Collection and Analysis using locally  3 GB of memory installed SQL Server ...
  • Page 12 6 -- Mobility Services Platform 3.3.1 Software Installation Guide Category Requirements Server Requirements: MSP Control Edition with Data Collection  Dual 3.2 GHz dual-core processor and Analysis using locally installed SQL  6 GB of memory Server 2008/2008 R2.  120 GB hard drive Note: These are only recommendations and you may obtain satisfactory performance on computers with a configuration that differs from these specifications.

  • Page 13: Microsoft Sql Server 2005/2008/2008 R2 Requirements

    7 -- Mobility Services Platform 3.3.1 Software Installation Guide Microsoft SQL Server 2005/2008/2008 R2 Requirements The edition of SQL Server you need for your installation of MSP can be determined by what your organization wants MSP to do. SQL Server SQL Server SQL Server SQL Server...
  • Page 14 8 -- Mobility Services Platform 3.3.1 Software Installation Guide Important: TCP/IP must be enabled under the SQL Server Network Configuration. Any direct access to the MSP database is unsupported and any external modifications to the database could cause failures of the MSP Server and will void all warranties and support contracts.

  • Page 15: Chapter 2 - Installing Msp 3.3.1

    1. Upgrades to MSP 3.3.1 are supported only from MSP versions 3.2.1 or 3.3. 2. Motorola recommends exporting all Objects before continuing; see Using MSP 3.3.1 – Understanding Objects for more detail. Motorola also recommends saving at least one SQL backup of your current install.

  • Page 16: Domain User For Runtime Access

    10 -- Mobility Services Platform 3.3.1 Software Installation Guide If you answer Yes, it will continue with the upgrade carrying along most configuration options set via the Administration Program (see Administering MSP 3.3.1). If you answer No, you will have to perform a fresh MSP 3.3.1 installation. You will not be able to continue the current installation and will have to cancel it.

  • Page 17: Installing Msp 3.3.1

    Chapter 2 – Installing MSP 3.3.1 -- 11 Important: The Domain User for Installation and the Domain User for Runtime Access should never be the same user. Installing MSP 3.3.1 To Install MSP 3.3.1: 1. Navigate to the drive where you mounted the MSP Installer from the machine on which you are installing all MSP Components or on which you are installing all MSP Components except the MSP Database.
  • Page 18 12 -- Mobility Services Platform 3.3.1 Software Installation Guide Figure 2 14. (Optional) Enter your MSP License number and click Next. 15. Indicate which, if any, MSP Control Component features you plan to use and click Next. Notes: Data collection requires SQL Server 2005/2008/2008 R2 Standard or Enterprise Edition.
  • Page 19 Chapter 2 – Installing MSP 3.3.1 -- 13 If you selected the scenario where you are going to install all MSP Components except the MSP Database on the installation machine and if you wish to stay with the Windows Authentication option, you will need to be logged in to the server with a domain user that has been configured to have sysadmin permissions on the SQL Server.
  • Page 20 14 -- Mobility Services Platform 3.3.1 Software Installation Guide If you select SQL Authentication, then the SQL login credentials that you provide will be used to create a SQL login when MSP is installed. If you select Windows Authentication, then the Windows account specified in the previous dialog will be granted the necessary permissions to access the SQL and Analysis databases.

  • Page 21: Uninstalling And Reinstalling Msp Server 3.3.1 To Change Your Configuration

    Some examples include: AthenaMonitor AthenaRemoteControl Athena Data Collection MotorolaRemoteControl Motorola Data Collection Motorola SSL VPN AppCenter Uninstalling and Reinstalling MSP Server 3.3.1 to Change Your Configuration MSP Install Point is a separate program that controls the installation of MSP 3.3.1. Install Point keeps track of the configuration files used to install MSP 3.3.1.

  • Page 22: If You Have Windows Server 2008/2008 R2

    16 -- Mobility Services Platform 3.3.1 Software Installation Guide 3. Click the Change button on the MSP 3.3.1 Install Point listing. MSP Server has been uninstalled, but MSP 3.3.1 Install Point has saved configuration files from the previous installation. 4. When the MSP 3.3.1 Installation Interviewer restarts, move through the interview process and change the appropriate information.
  • Page 23 Chapter 2 – Installing MSP 3.3.1 -- 17 Figure 4...
  • Page 24 18 -- Mobility Services Platform 3.3.1 Software Installation Guide...

  • Page 25: Appendix A - Installing Microsoft Iis

    Appendix A – Installing Microsoft IIS Important: MSP assumes all the default settings are included with the installation of IIS. Therefore if you install IIS with any configuration other than the defaults, or if the configuration of IIS is modified in any way after it is installed, MSP may not function correctly.

  • Page 26: Installing Iis 7 Or 7.5 Under Windows Server 2008/2008 R2

    20 -- Mobility Services Platform 3.3.1 Software Installation Guide In the Windows Components dialog box, click Next. The installation program will prompt you for the Windows CD that was used to install the operating system. Follow the prompts to complete the installation of IIS. To verify that IIS has been installed correctly–...
  • Page 27 Appendix A – Installing Microsoft IIS -- 21...
  • Page 28 Motorola Solutions, Inc. One Motorola Plaza Holtsville, New York 11742, USA 1-800-927-9626 http://www.motorolasolutions.com © Motorola Solutions, Inc. 2011 72E-100159-12...

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