Gateway GT5062b Reference Manual
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Gateway GT5062b Reference Manual

Gateway GT5062b Reference Manual

Gateway desktop computer reference guide
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GATEWAY COMPUTER
REFERENCEGUIDE
®

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Summary of Contents for Gateway GT5062b

  • Page 1 GATEWAY COMPUTER REFERENCEGUIDE ®...

  • Page 3: Table Of Contents

    Accessing the online User Guide ..... . 2 Gateway contact information ......3 Microsoft Certificate of Authenticity .
  • Page 4 Creating discs ....... . . 28 Using the memory card reader ..... . 28 Memory card types .
  • Page 5 Networks ........96 www.uk.gateway.com...
  • Page 6 Telephone support ....... 111 Before calling Gateway Customer Care ... . 111 Self-help .

  • Page 7: Chapter 1: About This Reference

    CHAPTER1 About This Reference • About this guide • Accessing the online User Guide • Gateway contact information • Microsoft Certificate of Authenticity • For more information...

  • Page 8: About This Guide

    About this guide This guide includes information and maintenance instructions that are specific to your model of Gateway computer. Some illustrations in this guide may look different than your computer because hardware options and port locations may vary. For all other computer information, see your online User Guide.

  • Page 9: Gateway Contact Information

    Gateway contact information The label on the top of your computer contains information that identifies your computer model and serial number. Gateway Customer Care will need this information if you call for assistance. Microsoft Certificate of Authenticity The Microsoft Certificate of Authenticity label found on the back or side of your computer includes the product key code for your operating system.
  • Page 10 CHAPTER 1: About This Reference...

  • Page 11: Chapter 2: Checking Out Your Computer

    CHAPTER2 Checking Out Your • Front • Back Computer...

  • Page 12: Front

    CHAPTER 2: Checking Out Your Computer Front Memory card reader DVD/CD drive IEEE 1394/ FireWire™ port Diskette or removable hard drive (optional) Headphone jack Microphone jack Power button/ power indicator USB ports DVD/CD drive (optional) Video jack (optional) Audio left jack (optional) Audio right jack (optional)
  • Page 13 USB ports Video, Audio left, and Audio right jacks (optional) www.uk.gateway.com Description Insert a memory card from a digital camera, MP3 player, PDA, cellular telephone, or other device into the memory card reader. Use this drive to listen to audio CDs, install...

  • Page 14: Back

    CHAPTER 2: Checking Out Your Computer Back Important Your computer’s hardware options and port locations may vary from this illustration. Voltage switch Power connector PS/2 keyboard port Monitor (VGA) port IEEE 1394/FireWire™ port USB ports S/PDIF jack (optional) Microphone jack Headphone/front speaker jack TV tuner...
  • Page 15 Wireless network antenna (optional) and connectors Case thumbscrew PS/2 mouse port Parallel port www.uk.gateway.com Description Plug a VGA (blue connector) monitor cable into this port. Plug IEEE 1394 (also known as Firewire devices (such as a digital camcorder) into this 6-pin IEEE 1394 port. For more information, see “Installing a printer,...
  • Page 16 CHAPTER 2: Checking Out Your Computer Component Icon Ethernet (network) jack Center/subwoofer jack (orange plug) (optional) Rear speaker jack (black plug) Audio input (Line in) jack (blue plug) -OR- Side speaker jack Video card (optional) Modem jack (optional) Telephone jack (optional) Description Plug an Ethernet network cable or a device...

  • Page 17: Chapter 3: Setting Up And Getting Started

    CHAPTER3 Setting Up and Getting • Working safely and comfortably • Preparing power connections • Connecting to a broadband modem or network • Connecting a dial-up modem • Starting your computer • Turning off your computer • Restarting (rebooting) your computer •...

  • Page 18: Working Safely And Comfortably

    CHAPTER 3: Setting Up and Getting Started Working safely and comfortably Before using your computer, follow these general guidelines for setting up a safe and comfortable work area and avoiding discomfort and strain: • Keep hands and arms parallel to the floor. •...

  • Page 19: Reducing Eye Strain

    • Adjust the back of the chair so it supports the lower curve of your spine. You can use a pillow or cushion to provide extra back support. www.uk.gateway.com...

  • Page 20: Sitting At Your Computer

    CHAPTER 3: Setting Up and Getting Started Sitting at your computer • Avoid bending, arching, or angling your wrists. Make sure that they are in a relaxed position when you type. • Do not slouch forward or lean far back. Sit with your back straight so your knees, hips, and elbows form right angles when you work.

  • Page 21: Checking The Voltage Selection

    To connect to a broadband modem or to an Ethernet network: Insert one end of the network cable into the network jack Insert the other end of the network cable into a cable modem, DSL modem, or network jack. www.uk.gateway.com on the back of your computer.

  • Page 22: Connecting A Dial-Up Modem

    CHAPTER 3: Setting Up and Getting Started Connecting a dial-up modem Warning To reduce the risk of fire, use only No. 26 AWG or larger telecommunications line cord. Your computer may have a 56K modem that you can use with a standard telephone line to connect to the Internet or fax documents.

  • Page 23: Waking Up Your Computer

    Waking your computer from a Sleep state is much faster than turning on your computer after it has been turned completely off. www.uk.gateway.com (Start).

  • Page 24: Restarting (Rebooting) Your Computer

    CHAPTER 3: Setting Up and Getting Started To put your computer to sleep: Click computer saves your session and partially shuts down to save power. To “wake” your computer, press a key on the keyboard or press the power button. If the computer remains in Sleep mode, press the power button.

  • Page 25: Using The Keyboard

    Feature Icon Editing buttons Function keys Internet buttons Audio playback buttons www.uk.gateway.com Audio playback buttons Navigation keys Application key Directional keys Description Press these buttons to copy, cut, and paste. Press these keys to start program actions. Each program uses different function keys for different purposes.

  • Page 26: Elite Multimedia Keyboard Features

    CHAPTER 3: Setting Up and Getting Started Feature Icon Navigation keys Indicators Windows keys Application key Directional keys Numeric keypad Elite multimedia keyboard features The keyboard has several different types of keys and buttons. Your keyboard also has status indicators that show which keyboard feature is active.
  • Page 27 Indicators Windows keys Application key Editing buttons Navigation keys Numeric keypad www.uk.gateway.com Description Press this button to activate your computer’s Sleep (power-saving) mode. Press these keys to start program actions. Each program uses different function keys for different purposes. See the program documentation to find out more about the function key actions.

  • Page 28: Using The Mouse

    CHAPTER 3: Setting Up and Getting Started Using the mouse Scroll wheel Left button The mouse is a device that controls the pointer movement on the computer display. This illustration shows the standard mouse. As you move the mouse, the pointer (arrow) on the display moves in the same direction.
  • Page 29 “Customizing” chapter in your online User Guide. For instructions on how to clean the mouse, see www.uk.gateway.com Move the mouse around. If you reach the edge of your mouse pad and need to move the...

  • Page 30: Using Optical Drives

    CHAPTER 3: Setting Up and Getting Started Using optical drives Features Your optical drive has the following basic components: Loading an optical disc To insert an optical disc: Press the eject button on the optical disc drive. the label side is facing up. If the disc has two playable sides, place the disc so the name of the side you want to play is facing up.

  • Page 31: Identifying Optical Drive Types

    Press the drive’s eject button, then Look on the front of the drive’s disc tray for one or more of the following logos: If your optical drive has this logo... www.uk.gateway.com Your drive type Use your drive for... is... Installing programs, playing audio CDs, and accessing data.

  • Page 32: Playing Discs

    CHAPTER 3: Setting Up and Getting Started If your optical drive has this logo... RECORDER Playing discs Playing a CD Important Some music CDs have copy protection software. You may not be able to play these CDs on your computer. A standard compact disc (CD) can hold an entire album of digital songs and can be played on a CD player or your computer’s CD drive.
  • Page 33 Playing a DVD A Digital Versatile Disc (DVD) is similar to a standard CD but has greater data capacity. Because of this increased capacity, full-length movies, several albums of music, or several gigabytes of data can fit on a single disc. DVDs can be played on a DVD player or a DVD drive-equipped computer.

  • Page 34: Creating Discs

    CHAPTER 3: Setting Up and Getting Started Creating discs Recording to optical discs You can use the disc burning program on your computer to copy tracks from a music CD to your hard drive, copy or create data discs, create music CDs, create video DVDs, and more. For more information about creating CDs and DVDs, see your online User Guide.

  • Page 35: Memory Card Types

    Also, remove the memory card from the reader before you turn off the computer. the memory card, or you will have to restart the computer to re-enable the memory card reader. www.uk.gateway.com drive), then double-click the file name. Caution Do not remove the memory card or turn off the computer while...

  • Page 36: Using The Diskette Drive

    CHAPTER 3: Setting Up and Getting Started Using the diskette drive The optional diskette drive (not available on all systems) uses 3.5-inch diskettes (sometimes called floppy disks). Diskettes are useful for storing files or transferring files to another computer. (Your computer’s diskette drive may look different.) Drive activity light To load a diskette: Insert the diskette into the diskette drive with the label...
  • Page 37 To adjust the volume from Windows: Click ) on the taskbar. The volume control Volume slider opens. Click and drag the slider up to increase volume and down to decrease volume. To mute the volume, click click it again.

  • Page 38: Configuring The Audio Jacks

    CHAPTER 3: Setting Up and Getting Started Click then click Help and Support. Type adjusting volume in the Search Help box, then press E Configuring the audio jacks If the back of your computer has five audio jacks, they are universal jacks.

  • Page 39: Installing A Printer, Scanner, Or Other Device

    Help and Support. Type installing devices in the Search Help box, then press E NTER Parallel and serial port devices are not plug-and-play. See the device documentation for detailed information and installation instructions. www.uk.gateway.com ® ), Universal Serial Bus “Checking Out Your Computer” on page...
  • Page 40 CHAPTER 3: Setting Up and Getting Started...

  • Page 41: Chapter 4: Upgrading Your Computer

    Upgrading Your Computer • Preventing static electricity discharge • Opening the case • Closing the case • Replacing the color panel • Installing memory • Replacing the system battery • Adding or replacing an optical disc drive • Replacing the memory card reader •...

  • Page 42: Preventing Static Electricity Discharge

    CHAPTER 4: Upgrading Your Computer Preventing static electricity discharge Warning To avoid exposure to dangerous electrical voltages and moving parts, turn off your computer and unplug the power cord and modem and network cables before opening the case. To prevent risk of electric shock, do not insert any object into the vent holes of the power supply.

  • Page 43: Opening The Case

    Loosen the two captive thumbscrews on the back edge of the side panel. (These screws cannot be removed.) Slide the side panel toward the back of your computer, then pull the panel away from your computer. www.uk.gateway.com “Preventing static electricity...

  • Page 44: Removing The Front Bezel

    CHAPTER 4: Upgrading Your Computer Removing the front bezel To remove the front bezel: Remove the side panel by following the instructions in “Removing the side panel” on page Press the three bezel retention tabs, then swing the left side of the bezel away from the computer and remove it.

  • Page 45: Closing The Case

    Swing the left side of the bezel in to insert the release tabs on the left side of the bezel into the slots on the left side of the computer. Press the left side of the bezel firmly until the release tabs snap into place. www.uk.gateway.com Tabs...

  • Page 46: Replacing The Side Panel

    CHAPTER 4: Upgrading Your Computer Replacing the side panel To replace the side panel: Make sure that all of the internal cables are arranged inside the computer so they will not be pinched when you close the computer. Slide the side panel toward the front of the computer until the back of the side panel is flush with the back of the computer.
  • Page 47 Press firmly on the lower left and lower right parts of the color panel to release the panel from the front bezel. You should press the two points against the computer until you hear or feel a click, which is the sound of the panel’s internal locking tabs unlocking.
  • Page 48 CHAPTER 4: Upgrading Your Computer Slide the tabs of the new color panel up into the slots on the front bezel. Press firmly on the lower left and lower right parts of the color panel to engage the panel’s internal locking tabs.

  • Page 49: Installing Memory

    - OR - If you are adding a DIMM to an empty memory module bank, gently pull the plastic tabs away from the sides of the memory module bank. www.uk.gateway.com Press here...
  • Page 50 CHAPTER 4: Upgrading Your Computer Align the notches on the new DIMM with the notches on the memory module bank and press the module firmly into the bank. The tabs on the sides of the memory module should secure the memory module automatically.

  • Page 51: Adding Or Replacing An Optical Disc Drive

    You will reconnect the cables after you install the new drive. Note any jumper settings on the old drive and set the jumper on the new drive to be the same. www.uk.gateway.com Important The color and shape of your replacement drive’s front cover may Step 8.
  • Page 52 CHAPTER 4: Upgrading Your Computer Remove the two drive retention screws. Slide the drive forward and out of the drive bay. Slide the new drive into the drive bay, line up the screw holes on the drive bay with the screw holes on the drive, then replace the two drive retention screws.

  • Page 53: Replacing The Memory Card Reader

    Slide the top bezel toward the front of the computer about 3/4 inch, then remove it from your computer. Remove the two screws that secure the card reader to the computer. www.uk.gateway.com Important The color and shape of your replacement card reader’s front Screws...
  • Page 54 CHAPTER 4: Upgrading Your Computer Unplug the cable from the back of the card reader, then slide the card reader toward the front of your computer. Slide the new card reader into place, then secure it with the two screws you removed previously. Plug the cable into the card reader.

  • Page 55: Adding Or Replacing A Hard Drive

    “Removing the side panel” on page Disconnect and label all hard drive cables, noting their locations and orientation. (You will reconnect the cables after you install the new drive.) Disconnect the hard drive cage fan cable from the system board. www.uk.gateway.com...
  • Page 56 CHAPTER 4: Upgrading Your Computer Loosen the captive thumbscrew that secures the hard drive cage to the computer. (This screw cannot be removed.) Remove the hard drive cage from the computer. If you are replacing a drive, remove the screws that secure the hard drive to the hard drive cage, then slide the old hard drive out of the cage.

  • Page 57: Replacing The Heat Sink And Processor

    For more stability, place your computer on its side. To avoid scratching the case, place it on a towel or other non-abrasive surface. Unplug the heat sink fan cable from the system board. www.uk.gateway.com Hard drive cage tabs Step “Recovering your system”...
  • Page 58 CHAPTER 4: Upgrading Your Computer Loosen the four captive screws that secure the heat sink and fan assembly to the system board, then remove the assembly and place it on a stable surface with the flat surface of the heat sink (the side with the thermal grease) up.

  • Page 59: Adding Or Replacing An Expansion Card

    If you are replacing an expansion card, disconnect any cables that are attached to the card, noting their locations and orientation. (You may need to reconnect the cables after you install the new card.) Open the card retention lever. www.uk.gateway.com...
  • Page 60 CHAPTER 4: Upgrading Your Computer If you are replacing an expansion card, remove the old card. You can slightly seesaw the card end-to-end to loosen the card, but do not bend the card sideways. card. Touching the contacts can cause electrostatic damage to the card. Install the new card into the expansion slot.

  • Page 61: Replacing The System Battery

    “Removing the side panel” on page For more stability, place your computer on its side. To avoid scratching the case, place it on a towel or other non-abrasive surface. www.uk.gateway.com Caution Any custom BIOS settings you have made will be lost when you...
  • Page 62 CHAPTER 4: Upgrading Your Computer Locate the old battery on the system board and note its orientation. You will need to install the new battery the same way. below. Push the battery release tab. The battery pops out of the socket. Make sure that the positive (+) side of the new battery is facing up (usually the side that the battery type and model number are etched into), then press the battery...

  • Page 63: Replacing The System Board

    Lift the system board up and out of the case. Align the new system board on the screw holes in the case, then secure it into the case with the screws. www.uk.gateway.com You can label each cable with tape to make it easier to re-connect Screws...
  • Page 64 CHAPTER 4: Upgrading Your Computer If your replacement system board does not include a processor remove the processor from the old system board by following the directions in sink and processor” on page heat sink into the new system board by following the directions in the same procedure.

  • Page 65: Chapter 5: Maintaining Your Computer

    CHAPTER5 Maintaining Your • Setting up a maintenance schedule • Caring for your computer • Cleaning your computer • Updating Windows • Using BigFix • Managing hard drive space • Scheduling maintenance tasks • Moving from your old computer Computer...

  • Page 66: Setting Up A Maintenance Schedule

    CHAPTER 5: Maintaining Your Computer Setting up a maintenance schedule Use the following table to set up a regular maintenance schedule. Maintenance task Check for viruses Run Windows Update Manage hard drive space Clean up hard drives Scan hard drive for errors Defragment hard drive Back up files Clean computer case and...

  • Page 67: Caring For Your Computer

    Do not block the ventilation fan slots. If these slots are blocked, your computer may overheat, resulting in unexpected shutdown or permanent damage to the computer. • When storing your computer for an extended period of time, unplug AC power. www.uk.gateway.com...

  • Page 68: Cleaning Your Computer

    CHAPTER 5: Maintaining Your Computer Cleaning your computer Keeping your computer clean and the vents free from dust helps keep your computer performing at its best. You may want to gather these items and put together a computer cleaning kit: •...

  • Page 69: Cleaning The Keyboard

    If the mouse pointer begins moving erratically across the computer screen or becomes difficult to control precisely, cleaning the mouse will likely improve its accuracy. To clean the mouse: • Wipe the bottom of the mouse with a damp, lint-free cloth. www.uk.gateway.com...

  • Page 70: Cleaning Optical Discs

    CHAPTER 5: Maintaining Your Computer Cleaning optical discs Optical discs (CDs, DVDs, and Blu-ray Discs) get dirty from frequent handling. To clean an optical disc: Wipe from the center to the edge, not around in a circle, using a product made especially for the purpose. Updating Windows Windows Update helps you keep your computer up-to-date.

  • Page 71: Using Bigfix

    Whenever BigFix detects a problem, it alerts you by flashing the blue taskbar icon. To fix the problem, click on that icon to open BigFix. To start BigFix: Click Tools, then click BigFix. To learn more about BigFix, click Help, then click Tutorial. www.uk.gateway.com (Start), All Programs, Accessories, System...

  • Page 72: Managing Hard Drive Space

    CHAPTER 5: Maintaining Your Computer Managing hard drive space Windows provides several utilities you can use to check hard drive space, delete unnecessary files, defragment files, and back up files. Checking hard drive space To check hard drive space: Click window opens.

  • Page 73: Deleting Unnecessary Files

    Delete unnecessary files, such as temporary files and files in the Recycle Bin, to free hard drive space. To delete unnecessary files: Disk Cleanup Click Tools, then click Disk Cleanup. The Disk Cleanup dialog box opens. www.uk.gateway.com Shortcut Start Computer right-click drive (Start), All Programs, Accessories, System Properties...

  • Page 74: Checking The Hard Drive For Errors

    CHAPTER 5: Maintaining Your Computer Click one of the options: • My files only cleans only the folders for the currently logged in user. • Files from all users on this computer cleans all folders. The Disk Cleanup dilalog box opens. Click to select the types of files you want to delete, then click OK.

  • Page 75: Defragmenting The Hard Drive

    Because defragmenting a drive may take hours to complete (depending on the size of the drive being defragmented), consider starting the process when you will not need the computer for several hours. www.uk.gateway.com Important Error checking cannot scan a drive while the drive is being used.

  • Page 76: Backing Up Files

    CHAPTER 5: Maintaining Your Computer To defragment the hard drive: Disconnect your computer from the network. Click Tools, then click Disk Defragmenter. The Disk Defragmenter dialog box opens. Click Defragment now. This process may take hours to complete, depending on the size of the drive being defragmented.
  • Page 77 To back up files: Click (Start) then click Computer. The Computer window opens. Right-click the drive that you want to back up, click Properties, then click the Tools tab. Click Backup Now, then click Run a file backup now.

  • Page 78: Scheduling Maintenance Tasks

    CHAPTER 5: Maintaining Your Computer Scheduling maintenance tasks Task Scheduler lets you schedule maintenance tasks such as running Disk Defragmenter and checking your drives for errors. Important Your computer must be on during scheduled tasks. If your computer is off, scheduled tasks will not run. To start the Task Scheduler: Click Tools, then click Task Scheduler.

  • Page 79: Moving From Your Old Computer

    Click Next, click Start a new transfer, then follow the on-screen instructions to complete the transfer. click Help and Support. Type transferring files in the Search Help box, then press E www.uk.gateway.com (Start), All Programs, Accessories, System Help For more information about transferring files, click Start, then...

  • Page 80: Transferring Files And Settings Manually

    CHAPTER 5: Maintaining Your Computer Transferring files and settings manually You can manually transfer your personal data files by copying them to removable media, such as a writable disc, an external hard drive, a network location, or a flash drive. Finding your documents Many programs save your personal data files in the Documents or My Documents folder.
  • Page 81 Finding other files Use Windows Find or Search to locate other personal data files. For more information, see “Using Windows” in your online User Guide. You can often identify different data file types by looking at the file’s extension (the part of the file name following the last period).
  • Page 82 CHAPTER 5: Maintaining Your Computer...

  • Page 83: Chapter6 Troubleshooting

    CHAPTER6 Troubleshooting • Safety guidelines • First steps • Troubleshooting • Recovering your system • Telephone support...

  • Page 84: Safety Guidelines

    Safety guidelines While troubleshooting your computer, follow these safety guidelines: Warning Never open your computer case while your computer is turned on and while the modem cable, network cable, and power cord are connected. Warning Make sure that you are correctly grounded before accessing internal components.

  • Page 85: Troubleshooting

    F2 while your computer restarts. Make sure that the IDE controllers are enabled. • Make sure that the drive is configured correctly by following the instructions in the drive documentation. • Reinstall the device driver. www.uk.gateway.com “Identifying “Cleaning...
  • Page 86 An audio CD does not produce sound • Make sure that the disc label is facing up, then try again. • Some music CDs have copy protection software. You may not be able to play these CDs on your computer. •...

  • Page 87: Diskette Drive

    Eject the diskette from the diskette drive, then press NTER • Make sure that the diskette you are using is IBM-compatible. www.uk.gateway.com “Checking the hard drive for errors” on 68. If errors are detected and corrected, try using “Checking the hard drive for errors” on...

  • Page 88: Display

    The diskette drive LED is lit continuously • Remove the diskette from the drive. If the light stays on, try restarting your computer. Display The screen resolution is not correct • Change the screen resolution from the Display Settings dialog box. For more information, see the “Customizing Windows”...

  • Page 89: Ethernet

    Ethernet card. • Reseat the card. For more information about opening your computer case, see page card, see the documentation that came with your Ethernet card. www.uk.gateway.com “Opening the case” on 37. For more information about your Ethernet...

  • Page 90: Expansion Cards

    Your Ethernet network is running slower than you expect • If your Ethernet network is running slower than you expect, check the speed of each Ethernet component. For best results, all Ethernet components should be standard Ethernet (10 Mbps), Fast Ethernet (100 Mbps or 10/100 Mbps), or Gigabit Ethernet (1000 Mbps or 10/100/1000 Mbps).

  • Page 91: Hard Drive

    Eject the diskette from the diskette drive, then press NTER Internet See also “Modem (dial-up)” on page www.uk.gateway.com Help For more information about file management, click Start, then NTER Caution All deleted files will be lost when you empty the Recycle Bin.
  • Page 92 You cannot connect to the Internet • If you are using a dial-up modem, make sure that the modem cable is plugged into the modem jack and not the Ethernet network jack. See your setup poster to make sure that the connections have been made correctly.

  • Page 93: Keyboard

    This section only covers problems relating to Media Center mode. Media Center mode is available only on Windows Vista Home Premium and Ultimate versions. To view Media Center troubleshooting information that is not covered in this section, go to the Gateway support Web Site at www.uk.gateway.com. www.uk.gateway.com...
  • Page 94 • Quality of video cables—Poor quality or the incorrect type of video cables can cause problems and affect the video quality. Gateway recommends using high-quality video cables that can be purchased from www.uk.gateway.com. optimal video quality. A loose cable connection can lower video quality.
  • Page 95 Your computer detects whether you are using a VGA or an S-Video display device and automatically changes the display settings for the type of display device you are using. For more information, see the Gateway support Web site at www.uk.gateway.com.
  • Page 96 You want to change display settings to get better TV or DVD image quality • Adjust the display device brightness, contrast, hue, and saturation. For more information, see the Gateway support Web site at display’s user guide. You need to burn programs that were recorded with your computer to a DVD using Media Center •...

  • Page 97: Memory

    Make sure that your modem is connected to the network jack. “Back” on page • See the documentation that came with your modem for additional troubleshooting information. www.uk.gateway.com NTER (Start), type Memory Diagnostic Tool, . Click Restart now and check for NTER...

  • Page 98: Modem (Dial-Up)

    Modem (dial-up) See also “Internet” on page Your modem does not dial or does not connect • Make sure that the modem cable is plugged into the modem jack and not the Ethernet network jack. See your setup poster to make sure that the connections have been made correctly.
  • Page 99 • Disconnect any answering machine, fax machine, or printer that is on the same line as the modem. Do not connect these devices to the same telephone line as the modem. • Make sure that you are not using a digital, rollover, or PBX line.
  • Page 100 Your fax communications program only sends and receives faxes at 14,400 bps when you have a 56K modem • Current fax technology only supports a maximum send and receive rate of 14,400 bps. The modem is not recognized by your computer •...

  • Page 101: Monitor

    Make sure that the mouse cable is plugged in correctly. • Shut down and restart your computer. • Remove all extension cables and switch boxes. • Try a mouse you know is working to make sure that the mouse port works. www.uk.gateway.com (Start), then click Control Panel. The...

  • Page 102: Networks

    The mouse works erratically • If the mouse pointer begins moving erratically across the computer display or becomes difficult to control precisely, cleaning the mouse will likely improve its accuracy. • Clean the mouse by wiping the bottom with a clean, damp cloth.

  • Page 103: Printer

    To make sure that the printer is not set to work offline: Click Control Panel window opens. Click Hardware and Sound, then click the Printers category. The Printers window opens. www.uk.gateway.com (Start), then click Control Panel. The (Start), then click Control Panel. The...

  • Page 104: Sound

    Right-click the printer you want to use. If the menu shows a check mark next to Use Printer Offline, click Use Printer Offline to clear the check mark. • Wait until files have been printed before sending additional files to the printer. •...

  • Page 105: Recovering Your System

    Problem solving may also involve re-installing some or all of the computer’s software (also called recovering or restoring your system). Gateway provides everything you need to recover your system under most conditions. Caution To prepare your computer for additional system recovery options, you should create a set of software and driver recovery discs as soon as possible.

  • Page 106: Recovering Pre-Installed Software And Drivers

    You can recover pre-installed software and drivers from a set of recovery discs (you must create the discs) or by using Gateway Recovery Center. Preparing for software and device driver recovery You can usually recover your pre-installed software and drivers from your hard drive.
  • Page 107 To create discs for recovering pre-installed software and drivers: Click (Start), All Programs, Gateway Recovery Center, then click Gateway Recovery Center. The Gateway Recovery Center opens. Click Applications and drivers external media, then click Next. The What would you like to do? dialog box opens.
  • Page 108 Insert a blank, recordable disc into a recordable disc drive, then click Next. If an AutoPlay dialog box opens, click the x in the upper-right corner to close it. A dialog box opens that tells you the number of blank discs you need to create a full set of recovery discs.
  • Page 109 Important If you have recently reinstalled Windows or installed a new hard drive, and your Start menu does not contain Gateway Recovery Center as an option, you must recover your software and drivers using software and driver recovery discs you have created. For instructions, “Recovering pre-installed software and drivers using recovery discs”...
  • Page 110 Insert a software and driver recovery disc into a CD or DVD drive. If an AutoPlay dialog box appears, click Run Grc_Vista.exe. If an AutoPlay dialog box does not appear and Gateway Recovery Center does not start, open Computer and run the file Grc_Vista.exe on the disc.
  • Page 111 Click Next. If the software or driver is not shown on the list, and you have a multiple-disc set of recovery discs, close Gateway Recovery Center and try another disc.

  • Page 112: Using Microsoft System Restore

    Using Microsoft System Restore Microsoft System Restore periodically takes “snapshots” of your system settings and saves them as restore points. In most cases of hard-to-resolve software problems, you can return to one of these restore points to get your system running again.
  • Page 113 On the left side of the window, click Repair Windows using System Restore, then click Next. The Choose a restore point dialog box opens. Click the restore point you want, click Next, then click Finish. A confirmation message box appears.
  • Page 114 Manually creating a restore point To manually create a restore point: Click Maintenance, then click Backup and Restore Center. The Backup and Restore Center opens. On the left side of the window, click Create a restore point or change settings, then click Next. The System Properties dialog box opens to the System Protection tab.

  • Page 115: Recovering Your System To Its Factory Condition

    To delete everything on your hard drive and re-install all factory software: If you can still run Windows: Click Center, then click Gateway Recovery Center. The Gateway Recovery Center opens. Click Recovery, then click Next. Your computer restarts. If you cannot run Windows: Turn on or restart your computer.

  • Page 116: Recovering Your System Using The Windows Dvd

    To perform a recovery with data backup (recommended), click Recovery with automatic data backup, then click Next. automatically backed up to c:\backup. - OR - To perform a full factory recovery without data backup, click Full factory recovery, then click Next. on your hard drive.

  • Page 117: Telephone Support

    If you have recently installed hardware or software, make sure that you have installed it according to the instructions provided with it. If you did not purchase the hardware or software from Gateway, see the manufacturer’s documentation and technical support resources.

  • Page 118: Self-Help

    The printed or online documentation that came with your hardware or software. In many cases, additional product information and online documentation for Gateway-supplied hardware can be found in our Web site's Documentation Library. • This Reference Guide and your online User Guide.

  • Page 119: Calling Customer Care

    Calling Customer Care The label on the top of your computer contains information that identifies your computer model and serial number. Gateway Customer Care will need this information if you call for assistance. www.uk.gateway.com Serial number Technical Support telephone number...
  • Page 120 CHAPTER 6: Troubleshooting...

  • Page 121: Appendix A: Legal Notices

    APPENDIXA • Important safety information • Regulatory compliance statements • Environmental information • Notices Legal Notices...

  • Page 122: Important Safety Information

    Always follow these instructions to help guard against personal injury and damage to your Gateway system. Your Gateway system is designed and tested to meet the latest standards for safety of information technology equipment. However, to ensure safe use of this product, it is important that the safety instructions marked on the product and in the documentation are followed.

  • Page 123: Replacement Parts And Accessories

    • The system was dropped or the cabinet is damaged. • The system performance changes. Replacement parts and accessories Use only replacement parts and accessories recommended by Gateway. Regulatory compliance statements United States of America Federal Communications Commission (FCC) Unintentional emitter per FCC Part 15 This device has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules.

  • Page 124: Fcc Declaration Of Conformity

    Phone: 800-846-2000 Caution Changes or modifications not expressly approved by Gateway could void the FCC compliance and negate your authority to operate the product. This device complies with Part 15 of the FCC Rules. Operation of this device is subject to the...

  • Page 125: Laser Safety Statement

    CD or DVD drive. All Gateway systems equipped with CD and DVD drives comply with the appropriate safety standards, including IEC 825. The laser devices in these components are classified as “Class 1 Laser Products”...

  • Page 126: External Television Antenna Grounding

    If an outside antenna or cable system is to be connected to your Gateway PC, make sure that the antenna or cable system is electrically grounded to provide some protection against voltage surges and static charges.
  • Page 127 Power lines Warning When installing or realigning an outside antenna system, extreme care should be taken to keep from touching such power lines or circuits. Contact with them could be fatal. Do not locate the antenna near overhead light or power circuits, or where it could fall into such power lines or circuits.

  • Page 128: Environmental Information

    Due to continuing system improvements, Gateway is not responsible for inaccurate information which may appear in this manual. For the latest product updates, consult the Gateway Web site at www.uk.gateway.com. In no event will Gateway be liable for direct, indirect, special, exemplary, incidental, or consequential damages resulting from any defect or omission in this manual, even if advised of the possibility of such damages.

  • Page 129: Macrovision Statement

    Gateway and the Black-and-White Spot Design are trademarks or registered trademarks of Gateway, Inc. in the U.S. and other countries. Intel, Intel Inside logo, and Pentium are registered trademarks and MMX is a trademark of Intel Corporation. Microsoft, MS, MS-DOS, and Windows are trademarks or registered trademarks of Microsoft Corporation.
  • Page 130 APPENDIX A: Legal Notices...

  • Page 131: Index

    Index AC power connector accessories safety precautions activity indicators See indicators application buttons application key arrow keys audio analog speaker jack audio in jack center speaker jack configuring jacks front speaker jack headphone jack line in jack line out jack microphone jack muting rear speaker jack...
  • Page 132 cleaning copying inserting playing audio recording troubleshooting CD drive adding identifying locating drive replacing See also optical drive troubleshooting cellular phone memory cards Certificate of Authenticity cleaning audio CD case computer screen keyboard LCD panel mouse screen cleaning CRT screen clicking closing computer case...
  • Page 133 User Guide double-clicking dragging drivers recovery discs re-installing drives backing up files checking for errors checking for free space www.uk.gateway.com defragmenting diskette optical recordable CD recordable DVD troubleshooting DSL modem connecting troubleshooting cleaning copying drive inserting...
  • Page 134 Gateway contact information model number serial number Support Gateway Recovery Center re-installing drivers re-installing programs re-installing software hard drive adding backing up files checking for errors checking for free space defragmenting deleting files and folders...
  • Page 135 BigFix checking for drive errors checking hard drive space cleaning case cleaning CD cleaning computer display cleaning computer screen www.uk.gateway.com cleaning DVD cleaning keyboard cleaning monitor cleaning mouse cleaning optical disc defragmenting deleting files extending computer life...
  • Page 136 cleaning clicking double-clicking moving pointer moving screen objects opening files, folders, and programs pointer PS/2 port right-clicking scroll wheel selecting screen objects troubleshooting USB port moving files from old computer pointer screen objects settings from old computer MP3 player memory cards multimedia adjusting volume playing Blu-ray...
  • Page 137 See memory rebooting computer recordable drive recording audio files optical discs recovering defaults drivers programs software system Windows with Gateway Recovery Center with Windows DVD with Windows System Restore recovery discs creating drivers programs software using re-installing defaults drivers...
  • Page 138 selecting Scroll Lock indicator scroll wheel Secure Digital serial number serial port setting up safety precautions settings transferring shortcut menus accessing shortcuts opening menu shutting down computer side panel removing replacing sleep button sleep mode using SmartMedia software recovery discs re-installing sound adjusting...
  • Page 139 Windows Product Key Code www.uk.gateway.com Windows Easy Transfer Windows key Windows Media Center troubleshooting Windows System Restore creating restore point Windows Update wired Ethernet troubleshooting working safely...
  • Page 140 Index...
  • Page 142 MAN GERSHWIN UK REF R1 2/07...

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