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CHAPTER 5: Troubleshooting your Autoloader
Hard error log display
74
Screen Display
Jammed Tape
Jammed Tape
Time Zone change
By barcode
Write Protect
Cleaning Tape
Load Tape
Invalid Tape Format
You can retrieve Hard Error logs through On-board Remote Management. Partial
information about Hard Error logs can be retrieved from the front panel and
SCSI. The front panel and SCSI display only the most important information for
each log.
Whenever the autoloader generates a Hard Error log, the On-board Remote
Management automatically displays the log information. For the other retrieval
methods, you must request the information.
Hard Error logs contain three main fields. By interpreting the information in
these fields, you can determine how to troubleshoot errors.
To retrieve Hard Error log information from the front panel:
From the front panel LCD, scroll to Diagnostics, then press E
1
Diagnostics submenu opens.
Scroll to Error Logs, then press E
2
Scroll to Hard, then press E
3
To retrieve Hard Error log information from On-board Remote Management:
From any screen, click Diagnostics. The Diagnostics screen opens.
1
Click View Logs.
2
If you want to save logs to your hard drive, click Save Logs. If you save a
3
log to a file, you must select a destination folder within 60 seconds.
. The Error Log submenu opens.
NTER
. The log information is displayed.
NTER
www.gateway.com
Error Code
BF
DF
E8
F7
FA
FB
FC
FD
. The
NTER
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