Microsoft ZJA-00001 - Arc Mouse Troubleshooting Manual

Microsoft IntelliPoint Readme and Release Notes
This article includes late-breaking information for the Windows release of the IntelliPoint 8.2 software. For Mac
release information, see the Microsoft Mouse Help and Readme files included with your software. The information in
this article may be updated at any time.
Note
If you use a mouse with a PS/2 connection instead of a USB connection, you must install version 7.1 of the
IntelliPoint software.
For more information
For troubleshooting information and detailed instructions about IntelliPoint software, see the Microsoft Mouse Help
file installed with the IntelliPoint software. To open Microsoft Mouse Help, after IntelliPoint software is installed,
click Start, click All Programs, click Microsoft Mouse, and then click Mouse Help.
New Features
IntelliPoint 8.2 includes support for the Microsoft Explorer Touch Mouse. You must have a minimum of 1024x600
display resolution to run the practice application.
Note
While the minimum system requirements (Pentium 3) allow the practice application to run effectively, you will have
a better working experience if you are running a Pentium 4 1.8 Ghz and above.
Late-Breaking and Known Issues
Contents


Installation and Setup Issues


Hardware Configuration Issues

Software And Compatibility Issues

Documentation Issues
Installation and Setup Issues
Note
Your Microsoft keyboard and mouse will work with basic functionality prior to installing the IntelliType Pro and
IntelliPoint software. Installing the software is required for full functionality.
If you are using a Microsoft Touch mouse and gestures are not working at all (you cannot scroll or use
multi-finger gestures):
 Unplug and then replug the transceiver.
 Turn off the mouse using the power switch on the bottom case and turn it back on again.
 Check the battery indicator. If it is red, change the batteries.
 If your hands are extremely cold, you may have to wait until your hands warm up before your gestures
will be recognized.
 If the mouse has been moved from one extreme temperature to another, you may have to wait a few
minutes before your gestures will be recognized.
 If right-click isn't working, try lifting your index finger off the mouse slightly and then click with your
middle finger.
Note
Gestures don't work in elevated applications and at prompts.
If you are using a Microsoft Touch mouse and gestures are not working correctly (not working when
intended and/or occurring when not intended):
Microsoft IntelliPoint Readme and Release Notes 1