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Troubleshooting
If you experience problems with this unit or its installation, please read carefully the
relevant sections of this User Manual and this Troubleshooting section.
Problem
Display on front panel
not lit
No signal found
No picture or sound
Mosaic blocks in picture
or picture freezes
Scrambled channel
message
Locked
out
of
the
channel
No response to remote
control
After moving the receiver
to another room, the
STB can't receive the
digital signal
Warning:
If you are still experiencing problems do not return this product to the
place of purchase before contacting STRONG Technical Support on 1800 820 030 or
visiting our website at
www.strong.com,au
Possible Cause
Main lead unplugged
Main fuse blown
Aerial is disconnected
Aerial is damaged/misaligned
Out of digital signal area
Program
not
broadcasting
now
Aerial may not be compatible
Channel is scrambled
Forgotten channel lock
code
Receiver off
Handset not aimed correctly
Front panel obstructed
Remote control batteries are
inserted incorrectly
Handset batteries exhausted
The aerial feed may now be
reduced due to signal path
and referring to the FAQ section.
31
What To Do
Check mains lead
Check fuse
Check aerial lead
Check aerial
Check with retailer
Retune to another
channel
Check aerial
Select an alternative
channel
Use the override code
Plug in and turn on
receiver
Aim handset at front
panel
Check for obstructions
Check batteries
direction
Replace remote
control batteries
Try a direct feed from
the antenna
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