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Before You Call
Before you carl for service, review this list. It may save you time and expense. The list includes common occurrences that
are not the result of defective workmanship or materials in this appliance.
OCCURRENCE
Range is not level.
Cannot move appliance
easily. Appliance
must be accessible
for service.
POSSIBLE
CAUSE/SOLUTION
Poor installation.
Place oven rack in center of oven. Place a level on the oven rack.
Adjust leveling legs at base of range until the rack is level. When range is level,
cooktop may appear out of alignment if countertop
is not level.
Weak, unstable floor. Be sure floor is level and can adequately
support range.
Contact a carpenter to correct sagging or sloping floor.
Kitchen cabinet misalignment
may make range appear to be unlevel. Be sure
cabinets are square and have sufficient
room for range clearance.
Cabinets not square or are built in too tight. Contact a cabinet maker to correct the
problem.
Contact
builder or installer to make appliance
accessible.
Carpeting interferes with range. Provide sufficient space so range can be lifted over
carpet.
Gas line is hard-plumbed.
Have a flexible A.G.A./C.G.A.
approved metal appliance
connector
installed.
Surface
burners
do not light.
Surface control knob has not been completely
turned to LITE. Push in and turn the
Surface control knob to LITE until burner ignites and then turn control knob to
desired flame size.
Surface bumerflame
burns halfway around.
Surface
burner flame is orange.
Burner ports are clogged. With the burner off, use a small-gauge
wire or needle to
clean ports. See "Surface Burners" in the cleaning chart under Care & Cleaning
for
additional
cleaning
instructions.
Range power cord is disconnected
from outlet (electric ignition models). Be sure
cord is securely plugged into the outlet. Pilot ignition models - is pilot lit.
Electrical
power outage (electric ignition models). Burners can be lit manually.
See
Setting Surface Controls.
Burner ports are clogged. With the burner off, clean ports by using a small-gauge
wire or needle.
Moisture is present after cleaning. Lightly fan the flame and allow burner to operate
until flame is full. Dry the burners thoroughly following
instructions
in the Care &
Cleaning
section.
Dust particles in main line. Allow the burner to operate a few minutes until flame
turns blue.
Oven does not operate.
Entire appliance
does not operate.
In coastal areas, a slightly orange flame is unavoidable
due to salt air.
Be sure the oven controls are set correctly for the desired function. See Setting
Oven Controls
or Entire Appliance
Does Not Operate (see below).
Be sure regulator gas valve is "ON". See installation
instructions.
Make sure electrical cord/plug is plugged tightly into outlet (electric ignition models).
Service wiring not complete. Contact your authorized
Sears Service
Center for
assistance.
Electrical
power outage (electric ignition models). Check house lights to be sure.
Call your local electric company for service. Surface burners can be lit manually.
See Setting Surface
Controls.
Be sure gas supply is turned on.
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