Troubleshooting - Kenwood KDC-355U Instruction Manual

TROUBLESHOOTING

Symptom Remedy
Sound cannot be heard. • Adjust the volume to the optimum level.
• Check the cords and connections.
"PROTECT" appears and no Check to be sure the terminals of the speaker wires are
operations can be done. insulated properly, then reset the unit. If this does not solve the
problem, consult your nearest service center.
• Sound cannot be heard. Clean the connectors. (➜ 2)
• The unit does not turn on.
• Information shown on the
display is incorrect.
The unit does not work at all. Reset the unit. (➜ 3)
KMR - 355U
For : Make sure [OFF] is selected for [DEMO MODE]. (➜ 4)
The Auto Power Off function
(that turns the power off after
20 minutes when in standby
mode) does not work.
• Radio reception is poor. • Connect the antenna firmly.
• Static noise while listening to • Pull the antenna out all the way.
the radio.
"NA FILE" appears. Make sure the disc contains supported audio files. (➜ 11)
"NO DISC" appears. Insert a playable disc into the loading slot.
"TOC ERROR" appears. Make sure the disc is clean and inserted properly.
"PLS EJECT" appears. Reset the unit. If this does not solve the problem, consult your
nearest service center.
Press and hold 0 to forcibly eject the disc. Be careful not
Disc cannot be ejected.
to drop the disc when it is ejected. If this does not solve the
problem, reset the unit. (➜ 3)
"READ ERROR" appears. Copy the files and folders onto the USB device again. If this does
not solve the problem, reset the USB device or use another USB
device.
"NO DEVICE" appears. Connect a USB device, and change the source to USB again.
"COPY PRO" appears. A copy-protected file is played.
"NO MUSIC" appears. Connect a USB device that contains playable audio files.
"NA DEVICE" appears. Connect a supported USB device, and check the connections.
"USB ERROR" appears. • Remove the USB device, turn the unit off, then turn it on again.
• Try to connect another USB device.
12
Symptom
"iPod ERROR" appears. • Reconnect the iPod.
• Reset the iPod.
Noise is generated.
Tracks do not play back as you
have intended them to play.
"READING" keeps flashing.
Elapsed playing time is not correct.
The number of songs contained in
the "SONGS" category of this unit
is different from the iPod/iPhone.
Correct characters are not
displayed (e.g. album name).
• "ADD ERROR"/ "ADD ERR"
• "SEARCH ERROR"/ "SEARCH ERR"
"CHECK DEVICE"/ "CHK DEVICE"
"NO SKIPS"
"NO STATIONS"
"STATION LIMIT"/
"STATION LIM"
"UPGRADE APP"
"CH LOCKED"
"CHAN UNSUB"
"CHAN UNAVAIL"
"CHECK ANTENNA"/
"CHK ANTENNA"
"CHECK TUNER"
"NO SIGNAL"
"SUBSCRIPTION UPDATED – ENTER
TO CONTINUE." / "SUBSCRIPTN
UPDATED – ENTER TO CONTINUE."
"WRONG CODE"
Remedy
Skip to another track or change the disc.
Playback order is determined when files are recorded.
Do not use too many hierarchical levels or folders.
This is caused by how the tracks are recorded.
Podcast files are not counted on this unit as this unit does
not support the playback of podcast files.
This unit can only display uppercase letters, numbers, and a
limited number of symbols.
New station creation is unsuccessful.
Check the Pandora® application on your device.
The skip limit has been reached.
No station is found.
The number of registered stations has reached it's limit.
Retry after deleting an unnecessary station on your device.
Make sure you have installed the latest version of the
Pandora® application on your device.
The selected channel is locked. Enter the correct pass code
to unlock. (➜ 9)
The selected channel is unsubscribed. Call 1-866-635-2349
to subscribe.
The selected channel is unavailable.
Check the antenna and its connection are in good condition.
Make sure the SiriusXM Connect Vehicle Tuner is connected
to the unit.
Make sure the antenna is mounted outside the vehicle.
Your subscription is updated. Press the volume knob to
continue.
Make sure you have entered the correct pass code. (➜ 9)