Fortinet FortiGate Voice 4.0 MR1 Administration Manual
  1. Manuals
  2. Brands
  3. Fortinet Manuals
  4. PBX
  5. FortiGate Voice 4.0 MR1
  6. Administration manual
Fortinet FortiGate Voice 4.0 MR1 Administration Manual

Fortinet FortiGate Voice 4.0 MR1 Administration Manual

Version 4.0 mr1
Hide thumbs Also See for FortiGate Voice 4.0 MR1:
Table of Contents

Advertisement

Quick Links

Download this manual See also: Administration Manual
FortiGate Voice
™
Version 4.0 MR1
Administration Guide
Visit
http://support.fortinet.com
to register your FortiGate Voice product. By registering you
can receive product updates, technical support, and FortiGuard services.

Advertisement

Table of Contents
loading
Need help?

Need help?

Do you have a question about the FortiGate Voice 4.0 MR1 and is the answer not in the manual?

Questions and answers

Related Manuals for Fortinet FortiGate Voice 4.0 MR1

Summary of Contents for Fortinet FortiGate Voice 4.0 MR1

  • Page 1 FortiGate Voice ™ Version 4.0 MR1 Administration Guide Visit http://support.fortinet.com to register your FortiGate Voice product. By registering you can receive product updates, technical support, and FortiGuard services.
  • Page 2 FortiGuard-Antivirus, FortiGuard-Intrusion, FortiGuard-Web, FortiLog, FortiAnalyzer, FortiManager, Fortinet®, FortiOS, FortiPartner, FortiProtect, FortiReporter, FortiResponse, FortiShield, FortiVoIP, and FortiWiFi are trademarks of Fortinet, Inc. in the United States and/or other countries. The names of actual companies and products mentioned herein may be the trademarks of their respective owners.

  • Page 3: Table Of Contents

    Cautions, Notes and Tips ..................12 Typographical conventions ..................13 CLI command syntax conventions................13 Registering your Fortinet product................15 Fortinet products End User License Agreement ............15 Training .......................... 15 Documentation ......................15 Fortinet Tools and Documentation CD ..............16 Fortinet Knowledge Base ..................
  • Page 4 ......................54 config pbx voice-menu ....................55 config pbx voip-provider ....................55 config system pstn ....................... 57 config system interface ....................58 execute pbx ........................58 diagnose pbx restart..................... 60 FortiGate Voice Version 4.0 MR1 Administration Guide 01-410-112851-20100601 http://docs.fortinet.com/ • Feedback...

  • Page 5: Introduction

    Network SIP Phones Class 5 a/b - wire PSTN FXO (x4) (LEC) (some models) PCs with FortiGate Voice SIP Soft Phone unit a/b - wire Telephone POTS/ISDN Adapters (ATA) FortiGate Voice Version 4.0 MR1 Administration Guide 01-410-112851-20100601 http://docs.fortinet.com/ • Feedback...

  • Page 6: Fortinet Products

    • Customer service and technical support Fortinet products Fortinet's portfolio of security gateways and complementary products offers a powerful blend of ASIC-accelerated performance, integrated multi-threat protection, and constantly updated, in-depth threat intelligence. This unique combination delivers network, content, and application security for enterprises of all sizes, managed service providers, and telecommunications carriers, while providing a flexible, scalable path for expansion.
  • Page 7 The most recent version of this document is available from the FortiGate page of the Fortinet Technical Documentation web site. You can also learn more about the FortiGate Voice product from the same FortiGate page, as well as from the Fortinet Knowledge Base.
  • Page 8 How this guide is organized Introduction FortiGate Voice Version 4.0 MR1 Administration Guide 01-410-112851-20100601 http://docs.fortinet.com/ • Feedback...

  • Page 9: Document Conventions

    Fortinet technical documentation uses the conventions described below. IP addresses To avoid publication of public IP addresses that belong to Fortinet or any other organization, the IP addresses used in Fortinet technical documentation are fictional and follow the documentation guidelines specific to Fortinet. The addresses used are from the private IP address ranges defined in RFC 1918: Address Allocation for Private Internets, available at http://ietf.org/rfc/rfc1918.txt?number-1918.
  • Page 10 172.20.120.194 VDOMs Office 3, one FortiGate, web 10.031.201.110 server Bob in accounting on the 10.0.11.101.200 corporate user network (dhcp) at Head Office, one FortiGate Router outside the FortiGate 172.20.120.195 FortiGate Voice Version 4.0 MR1 Administration Guide 01-410-112851-20100601 http://docs.fortinet.com/ • Feedback...

  • Page 11: Example Network Configuration

    Port1: 10.21.101.102 FortiGate-5005FA2 Port1: 10.21.101.102 Port4: FortiGate-3810A 10.22.101.100 FortiGate-5005FA2 Port1: 10.21.101.160 Port1: 10.21.101.103 FortiSwitch-5003A FortiSwitch-5003A Port1: 10.21.101.161 Port1: 10.22.101.161 FortiGate-5050SM FortiManager-3000B 10.22.101.0 Port1: 10.21.101.104 FortiGate-5050SM Port1: 10.22.101.104 Linux PC 10.21.101.10 FortiGate Voice Version 4.0 MR1 Administration Guide 01-410-112851-20100601 http://docs.fortinet.com/ • Feedback...

  • Page 12: Cautions, Notes And Tips

    Document conventions Cautions, Notes and Tips Fortinet technical documentation uses the following guidance and styles for cautions, notes and tips. Caution: Warns you about commands or procedures that could have unexpected or undesirable results including loss of data or damage to equipment.

  • Page 13: Typographical Conventions

    Document conventions Typographical conventions Fortinet documentation uses the following typographical conventions: Table 2: Typographical conventions in Fortinet technical documentation Convention Example Button, menu, text box, From Minimum log level, select Notification. field, or check box label CLI input config system dns set primary <address_ipv4>...
  • Page 14 • <xxx_url>: A uniform resource locator (URL) and its associated protocol and host name prefix, which together form a uniform resource identifier (URI), such as http://www.fortinet./com/. • <xxx_ipv4>: An IPv4 address, such as 192.168.1.99. • <xxx_v4mask>: A dotted decimal IPv4 netmask, such as 255.255.255.0.

  • Page 15: Registering Your Fortinet Product

    Fortinet products End User License Agreement. Training Fortinet Training Services provides courses that orient you quickly to your new equipment, and certifications to verify your knowledge level. Fortinet provides a variety of training programs to serve the needs of our customers and partners world-wide.

  • Page 16: Fortinet Tools And Documentation Cd

    Fortinet Tools and Documentation CD Many Fortinet publications are available on the Fortinet Tools and Documentation CD shipped with your Fortinet product. The documents on this CD are current at shipping time. For current versions of Fortinet documentation, visit the Fortinet Technical Documentation web site, http://docs.fortinet.com.

  • Page 17: Example Fortigate Voice Branch Office Configuration

    FortiFones and the remote FortiGate unit operating in NAT mode. Details about the PSTN connection requirements, SIP trunking for the VoIP provider and the Head Office SIP configuration are not described. FortiGate Voice Version 4.0 MR1 Administration Guide 01-410-112851-20100601 http://docs.fortinet.com/ • Feedback...

  • Page 18: General Configuration Steps

    Voice can supply network configuration settings for the PCs and FortiFones on the internal network. 3 Configure network settings for the PCs on the Internal network. 4 Configuring the FortiGate Voice PSTN and PBX settings. FortiGate Voice Version 4.0 MR1 Administration Guide 01-410-112851-20100601 http://docs.fortinet.com/ • Feedback...

  • Page 19: Connecting The Fortigate Voice Unit

    Addressing Mode Manual IP/Netmask 172.20.120.10/255.255.255.0 SIP Traffic Select Enable Configure other network interface settings as required and select OK. 4 Edit the wan1 interface and configure the following settings: FortiGate Voice Version 4.0 MR1 Administration Guide 01-410-112851-20100601 http://docs.fortinet.com/ • Feedback...
  • Page 20 Add a name for the DHCP server if you are adding a new one. Enable Select Type Regular IP Range 172.20.120.110 - 172.20.120.210 Network Mask 255.255.255.0 Default Gateway 172.20.120.10 FortiGate Voice Version 4.0 MR1 Administration Guide 01-410-112851-20100601 http://docs.fortinet.com/ • Feedback...
  • Page 21 FortiGuard Distribution Network (FDN) to update the antivirus, antispam and IPS attack definitions. Before you can begin receiving updates, you must register the FortiGate Voice unit from the Fortinet Support web site. For more information, see “Registering your Fortinet product” on page 1 Go to System >...

  • Page 22: Configuring Network Settings For The Devices On The Internal Network

    Select to enable the FortiGate Voice unit to receive caller ID information from calls originating on the PSTN and send the caller ID information to the extension that answers the call. FortiGate Voice Version 4.0 MR1 Administration Guide 01-410-112851-20100601 http://docs.fortinet.com/ • Feedback...
  • Page 23 Max Voicemail Duration 60 seconds Limits a single voicemail message to 60 seconds. 3 Configure the voicemail notification email settings. FortiGate Voice Version 4.0 MR1 Administration Guide 01-410-112851-20100601 http://docs.fortinet.com/ • Feedback...
  • Page 24 When the FortiGate Voice unit receives a call from an extension and the number dialed matches a pattern in a dial plan rule, the FortiGate Voice unit routes the call to the outgoing destination added to the dial plan. FortiGate Voice Version 4.0 MR1 Administration Guide 01-410-112851-20100601 http://docs.fortinet.com/ • Feedback...
  • Page 25 Phone number Begin with Action Allow Outgoing Selected PSTN - fxo1 7 Select Create New to add the dial plan rule for dialing 9 followed by 1 for long distance calls. FortiGate Voice Version 4.0 MR1 Administration Guide 01-410-112851-20100601 http://docs.fortinet.com/ • Feedback...
  • Page 26 Last Name. Email The email address of the person assigned to this extension. The FortiGate Voice unit sends voicemail notifications for the extension to this email address. FortiGate Voice Version 4.0 MR1 Administration Guide 01-410-112851-20100601 http://docs.fortinet.com/ • Feedback...

  • Page 27: Configuring The Fortifones On The Internal Network

    The name to be displayed on the phone. This name is only displayed on this phone. When this phone calls another phone the name displayed is the First Name and Last Name added to the FortiGate Voice Extension configuration. FortiGate Voice Version 4.0 MR1 Administration Guide 01-410-112851-20100601 http://docs.fortinet.com/ • Feedback...

  • Page 28: Adding Extensions And Configuring Fortifones For Users Behind A Nat Device

    2 Enter the following command to add extension 6010. The command includes setting nat to yes to enable NAT. config pbx extension edit 6010 set first-name <first_name_str> set last-name <last_name_str> set email <email_str> FortiGate Voice Version 4.0 MR1 Administration Guide 01-410-112851-20100601 http://docs.fortinet.com/ • Feedback...
  • Page 29 Leave this field blank. Not required since the configuration uses the FortiGate Voice unit as a SIP proxy. This field is only used to add the phone to a SIP service domain. FortiGate Voice Version 4.0 MR1 Administration Guide 01-410-112851-20100601 http://docs.fortinet.com/ • Feedback...

  • Page 30: Fortigate Voice Ivr Configuration

    PBX directory. Phone users can use the directory to call an extension by using the number keys on their phone to spell out the First Name or Last Name of an extension to connect with that extension. FortiGate Voice Version 4.0 MR1 Administration Guide 01-410-112851-20100601 http://docs.fortinet.com/ • Feedback...

  • Page 31: Adding A Shortcut For Checking Voicemail

    PBX > Calling Rules > Setting or by pressing the configured voicemail key they can follow the prompts to listen to, store, and delete messages. Users can also change their voicemail password. FortiGate Voice Version 4.0 MR1 Administration Guide 01-410-112851-20100601 http://docs.fortinet.com/ • Feedback...
  • Page 32 Adding a shortcut for checking voicemail Example FortiGate Voice branch office configuration FortiGate Voice Version 4.0 MR1 Administration Guide 01-410-112851-20100601 http://docs.fortinet.com/ • Feedback...

  • Page 33: Fortigate Voice Web-Based Manager Configuration Reference

    Go to System > Status and view the System Resources widget to see the status of the amount of disk space left for the storage of PBX activities and events. FortiGate Voice Version 4.0 MR1 Administration Guide 01-410-112851-20100601 http://docs.fortinet.com/ • Feedback...

  • Page 34: Configuring Voip Interface Settings

    The PSTN interfaces are named fxo1, fxo2, and so on. To configure the PSTN interfaces, go to System > Network > PSTN Interface, configure settings for the fxo interface and then select OK. FortiGate Voice Version 4.0 MR1 Administration Guide 01-410-112851-20100601 http://docs.fortinet.com/ • Feedback...
  • Page 35 PSTN. It can be any name, such as a company name, that identifies the branch office. Caller ID Options Configure the following options to support caller ID functions for calls from the internal network to the PSTN. FortiGate Voice Version 4.0 MR1 Administration Guide 01-410-112851-20100601 http://docs.fortinet.com/ • Feedback...

  • Page 36: Pbx Configuration

    You can configure multiple VoIP providers for your PBX configuration. To configure VoIP providers, go to PBX > Service Providers > SIP Trunk, select Create New, configure the settings and then select OK. FortiGate Voice Version 4.0 MR1 Administration Guide 01-410-112851-20100601 http://docs.fortinet.com/ • Feedback...

  • Page 37: Configuring Extensions

    SIP Phone, IVR, or Conference. To configure extensions, go to PBX > Extension > Extension, select Create New, enter the information and then select OK. FortiGate Voice Version 4.0 MR1 Administration Guide 01-410-112851-20100601 http://docs.fortinet.com/ • Feedback...
  • Page 38 Dial Plan Select the dial plan that will be used with this extension from the drop- down list. Voicemail Select if you want to have voicemail available for this extension. FortiGate Voice Version 4.0 MR1 Administration Guide 01-410-112851-20100601 http://docs.fortinet.com/ • Feedback...

  • Page 39: Configuring Extension Groups (Ring Groups)

    A description of the extension group. # of Members The number of extensions in the extension group. Ring Strategy Select a type from the drop-down list. You can choose either Sequential or Ring All. FortiGate Voice Version 4.0 MR1 Administration Guide 01-410-112851-20100601 http://docs.fortinet.com/ • Feedback...

  • Page 40: Configuring Dial Plans

    For example, the emergency dial plan rule could route calls out a local PSTN line (if your FortiGate Voice unit includes them) or to a remote VoIP provider. FortiGate Voice Version 4.0 MR1 Administration Guide 01-410-112851-20100601 http://docs.fortinet.com/ • Feedback...
  • Page 41 So each dial plan should have a different Phone number Begin with setting. But you should plan your dial plan to make sure that unexpected matches do not occur. FortiGate Voice Version 4.0 MR1 Administration Guide 01-410-112851-20100601 http://docs.fortinet.com/ • Feedback...
  • Page 42 Use Default Selected Outgoing Prefix (“9”) Phone number Begin with Action Block Table 6: Rule 3: Toll free calls starting with 18 Name Toll_Free Use Default Selected Outgoing Prefix (“9”) FortiGate Voice Version 4.0 MR1 Administration Guide 01-410-112851-20100601 http://docs.fortinet.com/ • Feedback...

  • Page 43: Configuring Voice Menu Options

    “Configuring extension groups (ring groups)” on page Check Voicemail Provides direct access to the PBX user’s voice mail inbox. Go to Company Directory Provides direct access to the PBX company phone directory. 4 Select OK. FortiGate Voice Version 4.0 MR1 Administration Guide 01-410-112851-20100601 http://docs.fortinet.com/ • Feedback...

  • Page 44: Configuring Direct Inward Dialing

    In the following example, DID sends calls received on the fxo1 PSTN interface that end with 5555 to extension 1234. config pbx did edit did_example set external-line fxo1 set cid-number 5555 set extension 1234 FortiGate Voice Version 4.0 MR1 Administration Guide 01-410-112851-20100601 http://docs.fortinet.com/ • Feedback...

  • Page 45: Configuring Pbx Settings

    FortiGate Voice unit. Local Area Code Enter the local area code for the country or region in which you are installing the FortiGate Voice unit. FortiGate Voice Version 4.0 MR1 Administration Guide 01-410-112851-20100601 http://docs.fortinet.com/ • Feedback...

  • Page 46: Monitoring Calls

    FortiGate Voice unit. For example, the extension could be shut down or not able to connect to the FortiGate Voice because of network issues or configuration problems with the configuration of the extension phone or softphone. FortiGate Voice Version 4.0 MR1 Administration Guide 01-410-112851-20100601 http://docs.fortinet.com/ • Feedback...

  • Page 47: Logging Of Pbx Activities

    Caller" <6012>", src="6012" dst="6036"channel="SIP/6012-084a9aa0" dstchannel="SIP/6036-08464150" duration=23 start="Fri Mar 12 01:12:19 2010 " end="Fri Mar 12 01:12:42 2010 " disposition="ANSWERED"msg="call from 6012=>6036, ANSWERED, for 23 seconds" FortiGate Voice Version 4.0 MR1 Administration Guide 01-410-112851-20100601 http://docs.fortinet.com/ • Feedback...
  • Page 48 Logging of PBX activities FortiGate Voice web-based manager configuration reference FortiGate Voice Version 4.0 MR1 Administration Guide 01-410-112851-20100601 http://docs.fortinet.com/ • Feedback...

  • Page 49: Fortigate Voice Voip, Pbx, And Pstn Cli Reference

    <comment_string> config rule edit <rule_name_str> action {allow | block} callthrough {fxo1 | fxo2 | fxo3 | fx04 | <voip_providers>} outgoing-prefix <pattern_str> phone-no-beginwith <patern_str> prepend <pattern_str> use-global-outgoing-prefix {no | yes} FortiGate Voice Version 4.0 MR1 Administration Guide 01-410-112851-20100601 http://docs.fortinet.com/ • Feedback...

  • Page 50: Config Pbx Did

    FortiGate Voice unit. Syntax config pbx did edit <pbx_did_name> external-line {fxo1 | fxo2 | fxo3 | fx04 | <voip_providers>} cid-number <phone_number> extension <extension_number> comment <comment_string> FortiGate Voice Version 4.0 MR1 Administration Guide 01-410-112851-20100601 http://docs.fortinet.com/ • Feedback...

  • Page 51: Config Pbx Extension

    Enter the user’s email address. email <user_email> default Enter the email address of the user that will be used when email-notify notifying them that they have a voicemail message. default <user_email_address> FortiGate Voice Version 4.0 MR1 Administration Guide 01-410-112851-20100601 http://docs.fortinet.com/ • Feedback...

  • Page 52: Config Pbx Global

    Syntax config pbx global country-area <country_name> extension-pattern <extension_pattern> local-area-code <code_string> max-voicemail <max_length_seconds> outgoing-prefix <pattern_str> ring-timeout <time_int> rtp-hold-timeout <time_int> rtp-timeout <time_int> voicemail-extension <access_number> FortiGate Voice Version 4.0 MR1 Administration Guide 01-410-112851-20100601 http://docs.fortinet.com/ • Feedback...

  • Page 53: Config Pbx Ringgrp

    Note: The order in which the members are added to the ring group does not match the order in which the FortiGate Voice unit calls them. FortiGate Voice Version 4.0 MR1 Administration Guide 01-410-112851-20100601 http://docs.fortinet.com/ • Feedback...

  • Page 54: Config Pbx Smtp

    Using this command you configure the email server that the FortiGate Voice unit sends email notifications to. Syntax config pbx smtp port <smtp_server_port> server <smtp_server_ip_ address> authenticate {enable | disable} password <password_str> username <username_str> FortiGate Voice Version 4.0 MR1 Administration Guide 01-410-112851-20100601 http://docs.fortinet.com/ • Feedback...

  • Page 55: Config Pbx Voice-Menu

    This variable appears only when default ring-group is selected in type. config pbx voip-provider Use this command to configure the VoIP provider for the PBX. FortiGate Voice Version 4.0 MR1 Administration Guide 01-410-112851-20100601 http://docs.fortinet.com/ • Feedback...
  • Page 56 Enter the second most preferred Codec for the VoIP codec1 {alaw | g729 none provider. |none | ulaw} Enter the third most preferred Codec for the VoIP codec2 {alaw | g729 none provider. |none | ulaw} FortiGate Voice Version 4.0 MR1 Administration Guide 01-410-112851-20100601 http://docs.fortinet.com/ • Feedback...

  • Page 57: Config System Pstn

    Enter to have the phone hang up when a busy tone is hangup-on-busy-tone detected. default Enter a number for the accurate number of busy tones that busycount <integer> are detected. default FortiGate Voice Version 4.0 MR1 Administration Guide 01-410-112851-20100601 http://docs.fortinet.com/ • Feedback...

  • Page 58: Config System Interface

    Enter to display a list of the active calls being processed by the active-call <list> FortiGate Voice unit. Enter to display the status of all extensions with SIP phones that have extension <list> connected to the FortiGate Voice unit. FortiGate Voice Version 4.0 MR1 Administration Guide 01-410-112851-20100601 http://docs.fortinet.com/ • Feedback...
  • Page 59 6020 Unregister company-default Enter the following command to display the status of all SIP trunks execute pbx sip-trunk list Name Host Username Account-Type State Provider_1 192.169.20.1 +5555555 Static FortiGate Voice Version 4.0 MR1 Administration Guide 01-410-112851-20100601 http://docs.fortinet.com/ • Feedback...

  • Page 60: Diagnose Pbx Restart

    FortiGate Voice VoIP, PBX, and PSTN CLI Reference diagnose pbx restart Use this diagnose command to restart the FortiGate Voice PBX daemon. diagnose pbx restart FortiGate Voice Version 4.0 MR1 Administration Guide 01-410-112851-20100601 http://docs.fortinet.com/ • Feedback...

This manual is also suitable for:

Fortigate voice-80cFortigate voice series

Table of Contents