Troubleshooting - DeLonghi Fully Automatic Coffee Center Machine ESAM6700 Instructions For Use Manual

DISpLAyED mESSAGE
GENERAL ALARM!
PRESS CLEAN
BUTTON
ADD PRE-GROUND
COFFEE!
PRESS OK

trouBLEShootInG

Below is a list of some of the possible malfunctions.
If the problem cannot be resolved as described, contact customer service.
proBLEm
The coffee is not hot
The coffee is not
creamy enough
The coffee is delivered
too slowly or a drop at
a time.
The coffee is delivered
too quickly.
Coffee does not come
out of one of the
spouts.
The coffee does not
come out of the spouts,
but from around the
service door (A19).
poSSIBLE CAuSE
• The inside of the appliance is very dirty.
• Milk has been delivered recently and the
tubes inside the milk container must be
cleaned.
• The appliance is delivering a LONG
coffee of more than 4.2 oz (125 ml).
poSSIBLE CAuSE
• The cups have not been preheated.
• The brew group has cooled down
because 2-3 minutes have elapsed since
the last coffee was made.
• The coffee is ground too coarsely.
• Wrong type of coffee.
• The coffee is ground too finely.
• The coffee is ground too coarsely.
• The spouts are blocked.
• The holes in the spouts are clogged with
dry coffee dust.
• The coffee guide (A21) inside the service
door is blocked and cannot swing.
rEmEDy
• Clean the inside of the appliance
thoroughly as described in the section
"Cleaning the inside of the machine".
If the message is still displayed after
cleaning, contact customer services.
• Press the CLEAN button and keep it
pressed until the progress bar which
appears on the display together with the
message "Cleaning" is complete.
• Add a level measure of pre-ground
coffee and confirm by pressing the oK
icon.
rEmEDy
• Warm the cups by rinsing them with hot
water.
• Before making coffee, rinse as described
in the notes in the section "Preparing
coffee using coffee beans".
• Turn the grinding adjustment knob one
click counterclockwise towards "1" while
the coffee mill is in operation (fig. 11).
Continue one click at a time until coffee
delivery is satisfactory.
The effect is only visible after delivering
two coffees.
• Use a type of coffee for espresso coffee
makers.
• Turn the grinding adjustment knob
one click clockwise towards "7" while
the coffee mill is in operation (fig. 11).
Continue one click at a time until coffee
delivery is satisfactory. The effect is only
visible after delivering two coffees.
• Avoid turning the grinding coarseness
regulator excessively otherwise when
you select two cups, the coffee may be
delivered a drop at a time.
The effect is only visible after delivering
two coffees.
• Clean the spouts with a toothpick (fig.
39).
• Clean the spouts with a toothpick,
sponge or hard bristled kitchen brush.
• Thoroughly clean the coffee guide
(A21), particularly near the hinges.
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