Troubleshooting; Service Information - Viking RVDR330 Use And Care Manual

Troubleshooting

Problem Possible Cause and/or Remedy
Range will not function. Range is not connected to electrical power:
Have electrician check power circuit breaker,
wiring, and fuses.
Oven does not operate in Door is not shut tight enough for automatic
self-clean. door latch to lock.
Oven is not clean after self- Temperature control knob not rotated all the
clean cycle. way past clean until it stops.
Broil does not work. Temperature control knob is rotated too far
past broil position.
Door will not open. Oven is still in self-clean mode. If oven is
hot, door latch will release when safe
temperature is reached.
Oven light will not work. Light bulb is burned out.
Range is not connected to power.
Igniters will not work. Circuit is tripped.
Fuse is blown.
Range is not connected to power.
Igniters sparking but no Gas supply valve is in "OFF" position.
flame ignition.
Gas supply is interrupted.
Igniters sparking Power supply is not grounded.
continuously after flame
ignition. Power supply polarity is reversed.
Igniters are wet or dirty.
Burner ignites but flame is Burner ports are clogged.
large, distorted, or yellow.
Unit is being operated on wrong type of gas.
Air shutters not properly adjusted.
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Service Information

If service is required, call your dealer or authorized service agency.
The name of the authorized service agency can be obtained from the
dealer or distributor in your area.
Have the following information readily available.
• Model number
• Serial number
• Date purchased
• Name of dealer from whom purchased
Clearly describe the problem that you are having. If you are unable to
obtain the name of an authorized service agency, or if you continue
to have service problems, contact Viking Range, LLC, at
1-888-845-4641, or write to:
VIKING RANGE, LLC
PREFERRED SERVICE
111 Front Street
Greenwood, Mississippi 38930 USA
Range – The serial number and model number
for your appliance can be found by
opening the door and looking under
the control panel.
Record the following information indicated below.
You will need it if service is ever required.
Model no. _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ Serial no. _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
Date of purchase _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ Date installed _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
Dealer's name _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
Address _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
If service requires installation of parts, use only authorized parts to
insure protection under the warranty.
Keep this manual for future reference.
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