Netbackup On Windows Media Servers; Backup Exec On Windows Media Servers - Dell PowerVault Storage Area Network Administrator's Manual

example, if the following is a core_pattern from a DR Series system (/var/cores/core.%e.%p.%t), then all
the core files would reside in /var/cores.
Dell recommends that if core_pattern on the client is set by NAT to a specific directory, then the diagnostics script has
to look into that directory for any related cores.

NetBackup on Windows Media Servers

For NetBackup running on a Windows media server, Dell recommends gathering the following files:
• OST plug-in configuration files and log files from the media server:
– Location: %ALLUSERSPROFILE%\Dell\OST\log\libstspiDell.log*
• NetBackup job logs and command logs from the media server, with log files from following directories:
– C:\Program Files\Veritas\NetBackup\logs\bptm (if it exists)
– C:\Program Files\Veritas\NetBackup\logs\bpdm (if it exists)
– C:\Program Files\Veritas\NetBackup\logs\bpbrm (if it exists)
– C:\Program Files\Veritas\NetBackup\logs\bprd (if it exists)
– C:\Program Files\Veritas\NetBackup\logs\bpcd (if it exists)
– C:\Program Files\Veritas\NetBackup\logs\nbemm
– C:\Program Files\Veritas\NetBackup\logs\nbrmms
• Any core files generated on the NetBackup media server or on the DR Series system.
• If a server failure is involved (which could be an inapparent or silent failure), the Windows media server event
log for the application could be collected by using Administrative Tools → Event Viewer. Next, check the
Windows Logs → Application. Typically, the last entry marked with Error is the one for which you are searching.
– Copy and paste this text in the window, as shown in the following example:
Faulting application bptm.exe, version 7.0.2010.104, time stamp
0x4b42a78e, faulting module libstspiDellMT.dll, version 1.0.1.0,
time stamp 0x4f0b5ee5, exception code 0xc0000005, fault offset
0x000000000002655d, process id 0x12cc, application start time
0x01cccf1845397a42.
– If the system is unresponsive, force the crash of bptm.exe and complete the following:
1. Click to open Task Manager.
2. Locate the process.
3. Right-click, and select Create Dump File.
4. Retrieve the dump file from the location specified in the dialog that displays after the dump file is
created.

Backup Exec on Windows Media Servers

For Backup Exec running on a Windows media server, Dell recommends gathering the following files:
• OST plug-in configuration files and log files from the media server:
– Location: %ALLUSERSPROFILE%\Dell\OST\log\libstspiDell.log*
• Backup Exec job logs and command logs from the media server.
• Any core files generated on the Backup Exec media server or on the DR Series system.
• If a crash is involved, collect any mini-dump file(s) that reside in %ProgramFiles%\Symantec\Backup Exec
\BEDBG.
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