Ricoh Type 2075 Operating Instructions Manual page 100

Troubleshooting
Message
[Error has occurred in the scanner driver.]
[Fatal error has occurred in the scanner.]
[Insufficient memory. Close all other applications, then re-
start scanning.]
[Insufficient memory. Reduce the scanning area.]
8
[Invalid Winsock version. Please use version 1.1 or high-
er.]
[No response from the scanner.]
[No User Code is registered. Consult your system admin-
istrator.]
[Please call your service representative.]
92
Causes and solutions
• Check whether the network cable is
connected correctly to the client com-
puter.
• Check whether the Ethernet board of
the client computer is recognized cor-
rectly by Windows.
• Check whether the client computer
can use the TCP/IP protocol.
An unrecoverable error has occurred in
the machine. Call your service represent-
ative.
• Close all the unnecessary applications
running on the client computer.
• Uninstall the TWAIN Driver, restart
the computer, and then reinstall the
TWAIN Driver.
• Reset the scan size.
• Lower the resolution.
• Set with no compression. See TWAIN
Driver help.
Note
❒ "The Relationship between the Reso-
lution and the Scanning Area" chart in
Help for halftone scanning might not
always apply. Scanning cannot be per-
formed if large values are set for
brightness when using halftone or
high resolution.
❒ When a paper misfeed occurs in the
machine during printing, scanning
cannot be performed. In this case, af-
ter the misfed paper has been re-
moved, proceed with scanning.
Install the operating system of the com-
puter or copy Winsock from the operat-
ing system CD-ROM.
• Check whether the machine is con-
nected to the network correctly.
• The network is crowded. Wait for a
while, and then try to reconnect.
Access is restricted with user codes. Con-
sult the system administrator of the ma-
chine.
An unrecoverable error has occurred in
the machine. Call your service represent-
ative.