Scanning Problems; Common Windows Problems - Samsung SCX-4500 Series User Manual

Scanning problems

Condition
The scanner does • Make sure that you place the original to be
not work.
scanned face down on the scanner glass,.
• There may not be enough available memory
to hold the document you want to scan. Try
the Prescan function to see if that works. Try
lowering the scan resolution rate.
• Check that the printer cable is connected
properly.
• Make sure that the printer cable is not
defective. Switch the cable with a known
good cable. If necessary, replace the cable.
• Check that the scanner is configured
correctly. Check scan setting in the SmarThru
Configuration or the application you want to
use to make certain that the scanner job is
being sent to the correct port.
The unit scans • Check if the machine is printing received
very slowly.
data. If so, scan the document after the
received data has been printed.
• Graphics are scanned more slowly than text.
Message appears • There may be a copying or printing job in
on your computer
progress. Try your job again when that job is
screen:
finished, try your job again.
• The selected port is currently being used.
• "Device can't be
Restart your computer and try again.
set to the H/W
• The scanner driver is not installed or the
mode you want."
operating environment is not set up properly.
• "Port is being
• Ensure that the machine is properly
used by another
connected and the power is on, then restart
program."
your computer.
• "Port is
• The USB cable may be improperly connected
Disabled."
or the power may be off.
• "Scanner is busy
receiving or
printing data.
When the
current job is
completed, try
again."
• "Invalid handle."
• "Scanning has
failed."
Suggested solutions

Common Windows problems

Condition
"File in Use" Exit all software applications. Remove all
message appears software from the StartUp Group, then restart
during installation. Windows. Reinstall the printer driver.
"General Close all other applications, reboot Windows
Protection Fault", and try printing again.
"Exception OE",
"Spool32", or
"Illegal Operation"
messages appear.
"Fail To Print", "A These messages may appear during printing.
machine timeout Just keep waiting until the machine finishes
error occurred." printing. If the message appears in standby
messages appear. mode or after printing has been completed,
check the connection and/or whether an error
has occurred.
Note
Refer to Microsoft Windows 2000/XP/2003/Vista User's Guide
that came with your PC for further information on Windows error
messages.
9.13
<Troubleshooting>
Suggested solutions