Not Ready Key; Displaying The Queue Threshold - Aastra Featurephone M6320 User Manual

Agent Features: continued

Not Ready key

A
Pressing the
temporarily unavailable to receive new ACD calls. The key is most often
used to allow time for post-call processing; for example, completing paper-
work associated with an ACD call.
To stop further ACD calls coming in, press
The Not Ready indicator comes on.
When you are ready to receive further calls press
Note: Do not press
connected.
In some organizations codes are used to indicate the reason why the
A
key was pressed. If this feature is used at your site, the Not
Ready indicator will flash until you dial the code. Your supervisor will tell
you if this applies to your site and what codes to use if it does.

Displaying the queue threshold

It is sometimes useful to know how many calls are waiting to be answered
or how long the call at the front of the queue has been waiting. The optional
Display Queue Threshold feature provides this information. Your supervisor
will tell you if the feature is available at your site.
To view information about calls waiting to be answered press
The information displayed normally includes a figure for the number of calls
in the queue, or the waiting time for the call at the front of the queue and a
graphical representation of the same information. A typical display is shown
below.
T1 T2
000000000000
In the example above, the labels T1, T2 and T3 represent particular waiting
times selected by the organization concerned. The call at the front of the
queue has been waiting for 110 seconds, which is slightly more than time T2.
key at the end of an ACD call makes your position
A
during a ACD call or the call may be dis-
T3
34
A
at the end of a call.
A
WAIT
110
a second time.
E
.