Transfer Data From An Iphone Or Android Device; After You Switch Devices; Restoring Your Bbm Contacts And Groups - Blackberry Q10 User Manual

User Guide
To use this feature, the BlackBerry Protect app must be installed on your previous BlackBerry device. Your previous device
must be running BlackBerry 7.1 or earlier.
You can use BlackBerry Protect to move supported data from your previous device to your new BlackBerry 10 device.
1. On your previous device or using the BlackBerry Protect website, back up your data.
2. On your new device, swipe down from the top of the home screen. Tap Settings > BlackBerry Protect.
3. If necessary, set the BlackBerry Protect switch to On. Complete the setup process.
4. Tap Restore. Select your previous device as the device that you want to restore data from.
5. Tap Restore.
Transfer data from an iPhone or Android
device
Before you begin: You must be connected to a Wi-Fi network on both your old device and on your BlackBerry device.
You can use the device switch app to transfer contacts, pictures, and other personal data from your iPhone or Android
device to your new BlackBerry device. For more information about the device switch app, visit
deviceswitchapp.
1. On your BlackBerry 10 device, visit
2. Open the device switch app.
3. Complete the instructions on the screen.

After you switch devices

For information about returning your previous device to Research In Motion for recycling and safe disposal, visit
www.blackberry.com/recycling. The recycling and trade-up program is only available in certain areas.

Restoring your BBM contacts and groups

The first time that you open BBM, you are prompted for your BlackBerry ID. If you have used BBM before, consider the
following:
• If you are switching BlackBerry devices, you can use the Device Switch feature in BlackBerry Link on your computer or
on a device running BlackBerry 7 or later to transfer your device data, including your contacts and groups from BBM
6.2 or earlier, to a new device.
• If you previously associated BBM with your BlackBerry ID (for example, on your current device), you can sign in with the
same BlackBerry ID to restore your BBM data over the wireless network.
www.blackberry.com/deviceswitchapp
www.blackberry.com/
and download the device switch app.
Device Switch
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