Visiting Your Dealer - Acura 2010 RL Navigation System Owner's Manual

Client Assistance

Visiting Your Dealer

We strive to make this manual as
complete as possible and to answer all
questions regarding operation of the
system. Occasionally, you may run into
a specific issue that you cannot find in
the book. You may save yourself a trip
to the dealer by first consulting the
following resources:
• The Troubleshooting section (see
page 155).
• The Frequently Asked Questions
(FAQs) section (see page 147).
• The FAQs found on the online DVD
order site (see "Obtaining a
Navigation Update DVD").
• For detailed questions regarding
HFL, audio, or other systems that
interact with the navigation system,
see your Owner's Manual, or the
Advanced Technology Guide.
• For traffic-related issues, see the
"Real-Time Traffic Display" section
(on page 23) and FAQs (on
page 147).
126 Navigation System
• Call Acura Client Services (see
"Acura Automobile Client Services"
on page 125).
• For database or POI issues, follow the
guidelines in the "Reporting Errors"
section (see page 125).
If your question is still unanswered and
you wish to visit the dealer, please be
prepared to demonstrate the issue to the
service consultant. That way, the service
consultant can document the issue for
the factory to allow more efficient
troubleshooting.
2010 RL
Some issues may at first seem random,
but you may notice a pattern. For
example, they only occur when you
enter a specific address, or when driving
on a certain road, or just when it's cold.
This information is very useful to the
service consultant. Be patient, the
service consultant may be unfamiliar
with your specific issue.
If you need to visit your Acura dealer
for a navigation-related issue, ensure
that you have the key fob that was in use
when the problem occurred. Each driver
(1 or 2) can have their own navigation
and other vehicle settings. In order for
the dealer to properly diagnose the
problem, the correct key fob is
necessary to troubleshoot the issue.