Client Assistance; Resolving Problems; Acura Client Relations Contact Information; Visiting Your Dealer - Acura MDX 2018 Navigation Manual

Client Assistance

Resolving Problems

If you run into a specific issue that you
cannot resolve, consult the following help
resources:
• For navigation system issues:
2 Troubleshooting P. 142
• There are also FAQs available online at
acuranavi.navigation.com/acura-na (U.S.)
or www.acuranavi.ca (Canada).
• For traffic-related issues:
2 Traffic P. 144
• For reporting issues with the database or
places/landmarks:
2 Visiting Your Dealer P. 154
• Call Acura Client Relations.
2 Acura Client Relations Contact
Information P. 154
154
Acura Client Relations
Contact Information
Acura Navi
American Honda Motor Co., Inc.
Acura Client Services
Mail Stop 100-5E-8F
1919 Torrance Blvd.
Torrance, CA 90501-2746
Telephone: (800) 382-2238
Honda Canada Inc.
Acura Client Services
180 Honda Boulevard
Markham, L6C 0H9, ON
E-Mail: acura_cr@ch.honda.com
Telephone: (888) 9-ACURA-9
Hours: 8:00 am to 7:30 pm
Monday to Friday (Eastern time)

Visiting Your Dealer

If you have a question that you cannot
resolve using the available help resources,
you can consult a dealer. Please identify the
specific issue (e.g., error occurs when you
enter a specific address, when driving on a
certain road, or just when it's cold) so that
the service technician can refer the issue to
the factory so that a solution can be found.
Be patient, the service technician may be
unfamiliar with your specific issue.