Customer Support; Troubleshooting - Go-Video DV1040 User Manual

Customer Support

The Troubleshooting section below will help you solve common issues with your
DVD+VCR. If you don't find the answers you need here, you can contact our Customer
Service Department as follows:
Phone
(800) 736-7679
E-Mail
customersupport@govideo.com
Web www.govideo.com

Troubleshooting

SYMPTOM
No power.
No picture.
No sound.
DVD+VCR does not start
playback.
42
DVD+VCR User's Guide
CAUSE
The power cord is disconnected.
The TV is not set to receive DVD+VCR
signal output.
The video cable is not connected
securely.
The TV power is turned off.
Unit is in Progressive Scan mode.
The equipment connected with
the audio cable is not set to receive
DVD+VCR signal output.
The audio cables are not connected
securely.
The power of the equipment
connected with the audio cable is
turned off.
The audio cables are damaged.
Audio settings are incorrect in the
DVD+VCR menu system.
No disc/tape is inserted.
An unplayable disc is inserted.
The disc is placed upside down or is
not placed within the guide.
The disc is dirty.
The Parental Control is set.
SOLUTION
Plug the power cord securely into the
wall outlet.
Select the appropriate video input
on the TV so the picture from the
DVD+VCR appears on the TV screen.
Connect the video cable securely.
Turn on the TV.
Press and hold the P.SCAN button
for 5 seconds while in Stop mode to
switch to Interlace Scan mode.
Select the correct input mode on the
audio receiver so you can listen to
the sound from the DVD+VCR.
Connect the audio cable securely.
Turn on the equipment connected
with the audio cable.
Replace with new ones.
Check the Digital Out setting; see
page 29.
Insert a disc or tape. Check that the
disc/tape indicator on the front panel
display is lit.
Insert a playable disc. Check the disc
type, color system, and regional code.
Place the disc with the playback side
down inside the guide.
Clean the disc.
Cancel the Parental Control function
or change the rating level.