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Troubleshooting
Q: What is my password for the lock, PIN, or PUK
codes?
A: The default lock code is 12345. If you forget or lose the
lock code, contact your device dealer. If you forget or lose
a PIN or PUK code, or if you have not received such a code,
contact your network service provider. For information
about passwords, contact your access point provider, for
example, a commercial internet service provider (ISP) or
network service provider.
Q: How do I close an application that is not
responding?
A: Press and hold
. To close an application, scroll to it,
and press C . Pressing C does not close Music player. To
close Music player, select it from the list, and
Exit.
Q: Why do images look smudgy?
A: Ensure that the camera lens protection windows are
clean.
© 2009 Nokia. All rights reserved.
Q: Why do missing, discoloured, or bright dots
appear on the screen every time I turn on my
device?
A: This is a characteristic of this type of display. Some
displays may contain pixels or dots that remain on or off.
This is normal, not a fault.
Q: Why can't my device establish a GPS
connection?
A: Find more information about GPS, GPS receiver,
satellite signals, and location information in this user
guide.
See "Positioning (GPS)", p. 35.
Q: Why can't I find my friend's device while using
Bluetooth connectivity?
Options
>
A: Check that both devices are compatible, have activated
Bluetooth connectivity, and are not in hidden mode.
Check also that the distance between the two devices is
not over 10 metres (33 feet) and that there are no walls
or other obstructions between the devices.
Q: Why can't I end a Bluetooth connection?
A: If another device is connected to your device, you can
either end the connection using the other device or by
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