Memory Errors; Losing The System's Setup Confi Guration; Technical Support Procedures - Supero H8QM3-2 User Manual

H8QM3-2/H8QMi-2 User's Manual
If you are a system integrator, VAR or OEM, a POST diagnostics
card is recommended. For I/O port 80h codes, refer to App. B.

Memory Errors

1. Make sure that the DIMM modules are properly and fully installed.
2. You should be using registered ECC DDR-2 memory (see next page). Also, it
is recommended that you use the same memory type and speed for all DIMMs in
the system. See Section 2-4 for memory details and limitations.
3. Check for bad DIMM modules or slots by swapping modules between slots and
noting the results.
4. Check the power supply voltage 115V/230V switch.
Losing the System's Setup Confi guration
1. Make sure that you are using a high quality power supply. A poor quality power
supply may cause the system to lose the CMOS setup information. Refer to Sec-
tion 1-6 for details on recommended power supplies.
2. The battery on your serverboard may be old. Check to verify that it still supplies
~3VDC. If it does not, replace it with a new one.
3. If the above steps do not fi x the setup confi guration problem, contact your vendor
for repairs.
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Technical Support Procedures

Before contacting Technical Support, please take the following steps. Also, note
that as a serverboard manufacturer, we do not sell directly to end-users, so it is
best to fi rst check with your distributor or reseller for troubleshooting services. They
should know of any possible problem(s) with the specifi c system confi guration that
was sold to you.
1. Please review the 'Troubleshooting Procedures' and 'Frequently Asked Questions'
(FAQs) sections in this chapter or see the FAQs on our web site before contacting
Technical Support.
2. BIOS upgrades can be downloaded from our web site.
Note: Not all BIOS can be fl ashed depending on the modifi cations to the boot block
code.
NOTE
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