Whirlpool W10376238C - SP Use And Care Manual page 19

TROUBLESHOOTING – WASHER cont.
In the U.S.A.
First try the solutions suggested here or visit our website to possibly avoid the cost of a service call.
If you experience
Washer not performing as expected (cont.)
Washer won't run
or fill, washer stops
working (cont.)
Washer not draining/
spinning, loads are
still wet
In U.S.A. www.whirlpool.com/help – In Canada www.whirlpool.ca.
Possible Causes
Check proper electrical supply.
Normal washer operation.
Washer not loaded as
recommended.
Empty pockets and use garment
bags for small items.
Use a cycle with a low spin speed.
Washer not loaded as recommended.
Check plumbing for correct drain hose
installation. Drain hose extends into
standpipe farther than 4.5" (114 mm).
Too much detergent causing suds
to slow or stop draining and spinning.
In Canada
Plug into a grounded outlet or reconnect power.
Do not use an extension cord.
Ensure there is power to outlet.
Reset a tripped circuit breaker. Replace any blown fuses.
NOTE: If problems continue, contact an electrician.
Door must be closed for washer to run.
Washer will pause during certain phases of cycle. Do not
interrupt cycle.
Washer spins the dry load for several minutes before filling to
determine if load is balanced. You may hear the hum of the
spins. This is normal.
Remove several items, rearrange load evenly in basket and add
detergent. Close door and press PUSH TO START.
Do not add more than 1 or 2 additional items after cycle has
started to avoid tightly packing or unbalancing.
Small items may have been caught in pump or between basket
and tub, which can slow draining.
Cycles with lower spin speeds remove less water than cycles
with high spin speeds. Use the recommended cycle/speed spin
for your garment. To remove extra water in the load, select Spin.
Load may need to be rearranged to allow even distribution of the
load in the basket.
Tightly packing or unbalanced loads will not allow the washer to
spin correctly, leaving the load wetter than normal. See "Using
Your Washer" for loading recommendations.
Check drain hose for proper installation. Use drain hose form
and securely attach to drainpipe or tub. Do not tape over drain
opening. Lower drain hose if the end is higher than 96" (2.4 m)
above the floor. Remove any clogs from drain hose.
Always measure and follow detergent directions for your load.
To remove extra suds, select Rinse and Spin. Do not add
detergent.
Solution
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