Service, Maintenance - Vauxhall VECTRA Owner's Manual

268 Service, maintenanc e

Service, maintenance

Inspection system .... ..... .... ..... .... .... ..... . 270
Genuine Vauxhall Parts and
Accessories ... ..... .... ..... .... ..... .... .... ..... . 271
A note on safety .. .... ..... .... ..... .... .... ..... . 271
Checking and topping up fluids ... ..... . 271
Engine oil . .... .... ..... .... ..... .... ..... .... .... ..... . 272
Diesel fuel filter .... .... ..... .... ..... .... .... ..... . 274
Coolant .... .... .... ..... .... ..... .... ..... .... .... ..... . 274
Brake fluid ... .... ..... .... ..... .... ..... .... .... ..... . 276
Wind screen wiper .... ..... .... ..... .... .... ..... . 277
Wind screen and headlight wash
sy stems 3.. .... ..... .... ..... .... ..... .... .... ..... . 279
Battery ..... .... .... ..... .... ..... .... ..... .... .... ..... . 280
Protecting electronic components .... . 280
Vehicle decomm issioning. ..... .... .... ..... . 281
Vehicle recommissioning.. ..... .... .... ..... . 281
In our ex perience, the most com mon cause
of all complaints is the result of
misunderstanding or lack of
communication betw een the customer a nd
the Vauxhall Authorised Repairer.
We sincerely hope y ou will never have
cause to complain ab out y our vehicle.
However, if things do go wrong, the best
course of action for y ou to ta ke is to
contact your Vaux hall Authorised
Repairer's Serv ice Reception S taff and
exp la in the difficulty you are having. We
are confident they will d o their utmost to
resolv e the problem to your complete
satisfaction.
Sometim es, howev er, despite the best of
intentions of all concerned,
misunderstandings can occur. If y our
prob lem has not been resolved to y our
satisfaction, please make an appointment
to discuss the matter with the M ana ger of
the department c oncerned.
The majority of areas of concern can be
quic kly resolved in this way.
Should you wish to pursue the matter
further, the Principal of the Vauxhall
Authorised Repairer should be made
aware of your concern. It is ad visab le in
cases such as this to write to him to confirm
your problem and the solutions that have
been offered.
You can be assured the Authorised
Repairer's Principal w ill only be too anxious
to fully inv estigate y our prob lems and
correct any errors mad e. After all, he has a
large investment in his business a nd is
proud of his reputation and
professionalism and fully realises that
satisfied customers are his key to success.
In the unlikely event that you are still not
happy with the answer your Vaux hall
Authorised Repa irer has given, or the
action he proposes to c orrect the problem ,
y ou m ay contact the Custom er C are
1 )
Department where a team of C ustomer
C are C onsultants will spare no effort to
ensure y our complete satisfaction.
Vauxhall Motor s Ltd.
C ustomer Care,
Griffin House,
O sborne Road
LUTON ,
Beds. , LU1 3Y T
Telephone: 0845 090 2044
They w ill review all the facts involved. Then
if it is felt some further action can be tak en,
the Vauxhall Authorised Repairer will b e
adv ised accordingly. In any case, y our
contact will b e ac knowledged confirm ing
Vauxhall Motors' position in the m atter.
If y ou are not satisfied with the outcome,
y ou ca n if you wish, seek advice from an
independent third p arty suc h as:
Autom obile Association (A. A. )
Fanum House, Basing View,
BASI NGSTO KE,
Hants., R G21 4EA
1)
Ca lls may b e mon itored a nd record ed for
training purpo ses.