Frequently Asked Questions (Faq) - TYAN Thunder HEsl S2567 User Manual

2.14 Frequently Asked Questions (FAQ)

Q: My system sometimes becomes unstable. How should I check the system?
A: The first thing to do is to check and see if you have any device conflicts related to the IRQ, or DMA. If
you are using Microsoft Windows, the Control Panel is a good place to start investigating the conflict.
Please consult your operating system documentation for details. Secondly, slowing down the memory tim-
ing in the BIOS' chipset setup section will help the situation as well. Many memory modules are not suit-
able for high performance systems and are probably the main source of your problem. Also check to
make sure you are using a dual Athlon approved or better power supply, and also make sure the
power supply has adequete output (Tyan recommends a 300W or better power supply). Lastly, make
sure the motherboard is receiving adequete cooling.
Q: I have a question about memory compatibility; what memory will work on my motherboard?
A: Memory compatibility information can be found on Tyan's website at: http://www.tyan.com
Q: Where can I get additional accessories for my Tyan motherboard?
A: You can purchase additional accessories such as USB cables*, as well as other Tyan-approved acces-
sories at the Tyan Computer Online Store: http://www.etyan.com
Q: Where do I get pinout information for my motherboard?
A: Pinouts of certain headers are available on the Tyan website: http://www.tyan.com
Q: My motherboard is dead, how do I return it?
A: Contact the place of purchase or your distributor for assistance to return the motherboard for service.
RMA issues will NOT be handled via e-mail by Tyan Tech Support. Please refer to the URL link here for
more details: http://www.tyan.com/support/html/rma_faq.html
Q: How do I upgrade my BIOS?
A: Check the section about the Flash Utility (see p.38) for information on upgrading your BIOS. BIOS
update files, flash utilities, and instructions on how to install them are also available from the Tyan website
at: http://www.tyan.com
Q: Why do I get a "CMOS checksum invalid" error message during POST?
A: If you get the above error message or "Invalid configuration, run Setup" message, it is an indication
that the CMOS battery needs to be changed. Contact your dealer for assistance. Once you've replaced
your battery, don't forget to check the Clear CMOS section (see p.12) so that you can reset your CMOS.
Q: Why can't I get into the BIOS right after pressing [DEL] when asked by the system?
A: After the system displays the memory information, and then asks the user to press [DEL], the system
will then run the SCSI BIOS (if enabled, see p.33), and finally go into the system BIOS. This is a normal
boot up process.
* If your chassis supports frontside USB connectors, it will usually come with the necessary cables.
Check that your chassis is frontside USB capable. Please check with your chassis vendor for details.
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