Troubleshooting - Brookstone OSIM uAstro2 User Manual

Troubleshooting

If you encounter problems operating the uAstro2 Massage Chair, please check the
following points to see if they can be rectified. If the uAstro2 Massage Chair still
malfunctions or does not work, please switch off the Main Switch of the uAstro2
Massage Chair and remove the power plug from the electrical outlet. Contact
Brookstone Customer Service at 866-336-3199 for servicing.
Do not dismantle or attempt to repair the uAstro2 Massage Chair yourself.
Doing so will void the warranty and Brookstone will not bear any responsibility
for any subsequent consequences.
Problem
• Friction noise of rollers
against seat cover.
• Motor sound during operation.
• Loud sound during Tapping
and Kneading program.
• Operation stopped and the
massage rollers moved to
their original position.
• The controller does
not work correctly.
• The uAstro2 does
not start operation.
Possible cause/action
• These sounds are the result of mechanical structure
and not malfunction.
• This may occur during normal usage.
• The Auto-Timer of 15 minutes has lapsed. Press any
program button to restart the massage.
• The uAstro2 is equipped with a thermal resetting
protection device. This is an added safety feature to
protect your massage chair from overheating.
• The [ ] button was pressed accidentally.
• If the uAstro2 stops and fails to restart as a result of
overheating, turn off the main power switch and do not
operate the uAstro2 for at least 30 minutes.
Failure to do so may result in the chair resuming
operation unexpectedly when the device is cooled down.
• Check the power plug and ensure that it is securely
connected to the electrical outlet.
• Check the connection at the back of the uAstro2.
• Ensure that the main power switch is turned on.
• Ensure that the main power switch is turned on and the
switch on the electrical outlet is turned to on position.
• Ensure that the power plug is firmly connected to the
electrical outlet.
• Check that the voltage of the electrical
outlet is adequate.
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