Troubleshooting Your Device; What If My Zip Stops Syncing; What If My Zip Display Freezes - Fitbit Zip Wireless Activity Tracker Product Manual

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Troubleshooting

Troubleshooting your Device

• If your Zip stops syncing to your computer, there's a few steps you can take to get it to

sync again:

• remove the USB dongle from your computer, and re-insert it into a USB port.

• Check that the setup software has been installed, and is currently running. If it's run-

ning, you'll see a Fitbit icon .....

• Restart the Fitbit software. You can do this by clicking on the Fitbit icon you've just

located, selecting 'Exit,' and re-opening the Fitbit software from your Programs list

(PC) or Applications folder (Mac).

• If you are still unable to sync, update your Zip firmware by following these instruc-

tions. (Link to firmware upgrade instructions)

• If your display freezes, please remove and then reinsert your battery.

• If your tracker is still frozen after removing and reinserting your battery, please upgrade

your firmware by following these instructions. (Link to firmware upgrade instructions)

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