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Page 62 - Chat Rules Wizard
Routing to a Multimedia Queue
How long do you want visitors to browse your Web page before initiating an
invitation to engage in a Chat with a member of your organization? This step
includes selecting multimedia queue from the list of active queues to route the
positive responses from the Chat invitations. Each multimedia queue has a
group or groups of users assigned to it in the Resource Manager. These are the
individuals assigned to handle the responses.
1. Select a multimedia queue from the combo box.
2. Use the arrows to increase or decrease the number of seconds in which a
3. Click Next.
Note: If you are creating a Chat Request window, set the number of seconds
Page 62 - Rules Wizard User's Guide
Chat Rules Wizard
Chat invitation should be activated.
to "1". This will produce immediate activation of the Chat invitation once
the request has been initiated.
Rules Wizard User's Guide
MultiMedia Module Administrator's Manual
40DHB0002USEB – Issue 1a (05/29/2003)
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