TP-Link TD-W8961ND Quick Installation Manual page 17

T4. What can I do if I cannot access the Internet?
1) Check to see if all the connectors are connected well, including the telephone
line, Ethernet cables and power adapter.
2) Check to see if you can log on to the web management page of the Modem
Router. If you can, try the following steps. If you cannot, please set your
computer referring to T3 then try to see if you can access the Internet. If the
problem persists, please go to the next step.
3) Consult your ISP and make sure all the VPI/VCI, Connection Type, account
username and password are correct. If there are any mistakes, please correct
the settings and try again.
4) If you still cannot access the Internet, please restore your Router to its factory
default settings and reconfigure your Router by following the instructions of
this QIG.
5) Please feel free to contact our Technical Support if the problem still exists.
For more details about Troubleshooting and Technical Support contact
Note
information, please log on to our Technical Support Website:
http://www.tp-link.com/support/Support.asp
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