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Summary of Contents for Novatel Broadband2Go
- Page 2 ©2009. Novatel Wireless, Inc. All rights reserved. Ovation and Novatel Wireless names and logos are trademarks of Novatel Wireless. VIRGIN and the Virgin signature logo are registered trademarks of Virgin Enterprises Limited and are used under license by Virgin Mobile USA, L.P. All other brands and trademarks are trademarks of their respective holders.
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Page 3: Table Of Contents
Table of Contents Welcome ................3 Broadband2Go Features ....................4 Package Contents ......................6 Your Virgin Mobile USA MC760 Modem ................7 Accessories ......................8 Care of Your Modem ....................10 USB Modem Basics .....................11 Daily Use ......................11 LED States ......................12 Properly Insert the Modem ................12 Properly Remove the Device ................13... - Page 4 Troubleshooting ..............37 Troubleshooting ......................38 Uninstall and reinstall the software ................41 Reference ................43 Safety and Liability ....................44 Product Specifications ....................47 System Requirements ..................47 Technical Specifications ..................47 Regulatory .........................49 Limited Warranty and Liability ...................56...
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Page 5: Software License
Congratulations on purchasing a broadband modem by Novatel Wireless This Modem operates over high-speed networks enabling you to connect at high speeds to the Internet or your corporate Intranet, and access your email while you are away from the office. Patents and licenses Licensed by QUALCOMM Incorporated under one or more of the following Patents:... - Page 6 U. S. Government Restricted Rights Clause The software drivers are classified as “Commercial Computing de- vice Software” and the U.S. Government is acquiring only “Restrict- ed Rights” in the software drivers and their Documentation. U.S. Government Export Administration Act Compliance Clause: It is forbidden by US law to export, license or otherwise transfer the software drivers or Derivative Works to any country where such transfer is prohibited by the United States Export Administration...
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Page 7: About This Guide
About this Guide Thank you for choosing Virgin Mobile and welcome to the MC760 Modem and Broadband2Go User Guide. The Broadband2Go software works with your Broadband2Go device to enable you to access the Internet from wherever you want. Work, shop, play, chat, and more –... -
Page 8: Welcome
Welcome Broadband2Go Features Package Contents Your Virgin Mobile USA MC760 Modem Care of your Modem USB Modem Basics Using the microSDHC Memory Card... -
Page 9: Broadband2Go Features
Virgin Mobile USA Broadband2Go wireless data network, and it provides removable memory storage options in one convenient and compact USB package. Along with the many advanced features of Broadband2Go, such as data speeds up to 1.4Mbps, this device offers: • High Speed Wireless Data (Broadband2Go) - Page 10 • Intuitive Broadband2Go Software Built-in for automatic installation without a CD and easy navigation on Windows Vista and XP (SP2 or higher). • Additional features include: • Advanced embedded antenna design • VPN capability • Auto connectivity options • NDIS configuration...
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Page 11: Package Contents
Package Contents The Virgin Mobile USA Broadband2Go package includes: • Virgin Mobile USA MC760 Broadband2Go device • Broadband2Go software (on device) • Broadband2Go Quick Start Guide • Broadband2Go Product User Guide (on device) • Lanyard In addition, you can purchase these optional accessories for use with the modem: • External Antenna –... -
Page 12: Your Virgin Mobile Usa Mc760 Modem
Your Virgin Mobile USA MC760 Modem Your device has the following parts: USB Connector Attaches to the computer USB port. LED Indicator Provides status information. External Antenna Connector For optional external antenna Accessory Hook Permits use of lanyard or key chain accessories for portability of your device. -
Page 13: Accessories
Accessories Lanyard A lanyard is included in the MC760 Modem package. This accessory provides convenient portability while on the go. IMPORTANT: Do not wear the lanyard and the MC760 Modem around rotating machinery or during sleep. To attach the lanyard to the MC760 Modem 1. - Page 14 Optional External Antenna The modem can use an optional external antenna (purchased separately) to increase performance in fringe reception areas. To access the External Antenna Connector: 1. Locate the External Antenna Connector on the side of the device. 2. Remove the rubber protector to expose the External Antenna Connector.
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Page 15: Care Of Your Modem
Care of Your Modem As with any electronic device, the MC760 Broadband2Go device must be handled with care to ensure reliable operation. Follow these guidelines: • Do not apply adhesive labels to your device; they may cause it to potentially overheat and could alter the performance of the antenna. -
Page 16: Usb Modem Basics
Daily Use After you have set up and configured your modem and installed the Broadband2Go software, daily use is simple and easy. When you connect the device, the following should occur: • The label of the device should be facing up when it is connected to most computers. -
Page 17: Led States
LED States The MC760 Broadband2Go is designed with an LED status light that indicates if the device has power and gives the current connection status. No Light No Power Device off Modem has power but is not Green Modem Solid... -
Page 18: Properly Remove The Device
Properly Remove the Device Before removing the modem, disconnect from the network and exit the Broadband2Go software. Or you can wait until the computer has shut down and remove the modem then. IMPORTANT: Verify that all file transfers to the microSDHC card are complete before removing the device, otherwise you are at risk of losing data. -
Page 19: Using The Microsdhc Memory Card
Using the microSDHC Memory Card The device is equipped with removable, hot-swappable memory storage using a microSDHC card (sold separately). This feature allows you to use your modem for connectivity and simultaneously as an external flash drive. Inserting and Removing a microSDHC Card To insert the microSDHC card: 1. - Page 20 To remove the microSDHC card: The device’s removable memory storage feature is hot-swappable, meaning the microSDHC card may be removed at any time, whether the device is inserted in the computer. 1. Gently push in the microSDHC card slightly and let go. It will pop halfway out of the slot.
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Page 21: Working With Files On The Microsdhc Card
Working with Files on the microSDHC Card Work with files on the microSDHC card using the same principles that you use to work with files on any disk in your operating system. The microSDHC card will appear in Windows with a drive letter under Mass Storage or Removable Storage. - Page 22 Save files directly from an application: 1. When saving files directly from an application to the device, go to File > Save As. 2. In the Save As window, browse to and select the device, which which will have a drive letter and be listed under Mass Storage or Removable Storage.
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Page 24: Set Up & Connect
Set Up & Connect Software Overview Using the Broadband2Go Software The Broadband2Go menus... -
Page 25: Software Overview
NOTE: The Broadband2Go software must be installed on each computer it is used with. The Broadband2Go shortcut is placed on the desktop and an icon appears in the Windows notification area (also called the system tray). -
Page 26: Using The Broadband2Go Software
Using the Broadband2Go software If the icon is present in the notification area, the Broadband2Go software is running. Double-click the Broadband2Go desktop shortcut to launch the ➤ software, if the icon is missing. If you would like the software to run whenever Windows is started, make sure that Auto-Launch is checked. - Page 27 If the status reads No Device Detected, be sure that your device is properly connected to your computer. From the system tray: 1. Right-click the Broadband2Go system tray icon to see the menu. 2. Select Connect or Disconnect from the menu.
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Page 28: Using The Connection Manager
If the icon is not in the system tray, double-click the desktop shortcut or go to Start → Programs (or All Programs) → Novatel Wireless → VirginMobile → Broadband2Go to start the software. → Broadband2Go The Connection Manager window will open. - Page 29 1. Close button Click to close the Connection Manager. Broadband2Go continues to run in the background shown by the icon in the system tray. 2. Connection Status Displays your connection status: Connected, Disconnected, Ready, and No Device Detected. 3. Signal Strength More bars indicate a stronger connection.
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Page 30: Using The System Tray Icon
No device is attached to the computer. A device is attached and ready to be connected. The network connection is active. Hover the cursor over the Broadband2Go system tray icon to have a status bubble pop up. -
Page 31: The Broadband2Go Menus
The Broadband2Go menus You can access the Broadband2Go menus in two ways. Click the Menu button on the Right-click the Broadband2Go Connection Manager window. system tray icon. -
Page 32: Settings
Settings The Settings submenu allows you to configure Broadband2Go to meet your needs. From this menu you can do the following: • Create additional profiles, including VPNs (virtual private networks) • View your connection history • Set up and manage a PIN code for security •... -
Page 33: Profile Manager
Profile Manager The Profile Manager wizard allows you to change your network profile settings. Here you may create new profiles or update existing profiles. For example, you can create a new profile for a VPN or update an existing profile with a new username or password. - Page 34 To add a new profile: 1. Click New to start the Profile Manager wizard. 2. Enter a simple name for the new profile (for example, My Connection) and click Next. 3. If your profile is for a VPN or requires manual TCP/IP settings, click Advanced and enter the appropriate settings.
- Page 35 To edit or update a Profile: 1. From the Profile Manager main menu, select the profile you want to update and double-click the profile name. An “Edit Profile” window will appear. Tip: The default profile cannot be edited. 2. Enter the appropriate information, click Apply and then OK.
- Page 36 Connection Log The connection log gives you statistical information about your network connection.
- Page 37 Configuration The Configuration menu allows you to require a PIN code to access the modem. Use this setting to secure your mobile connections. To require a PIN or Lock code: 1. Select Configuration from the Settings menu. 2. Click the Mobile tab. 3.
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Page 38: Languages
Auto-Install Checked by default, this option on the Settings menu indicates that Broadband2Go was set to install the drivers and the Broadband2Go software on your computer automatically. Auto-Launch Checked by default, this option on the Settings menu indicates that the Broadband2Go software is set to launch when your computer is started. -
Page 39: Device Properties
Device Properties Device properties provides details for your device, such as the assigned ESN or Mobile Number. Open the menu and select Device Properties. ➤ Radio Enable/Disable This option allows you to disable (or enable) the wireless radio in your modem. This works like the wireless button on your laptop. The radio must be on in order for you to connect to the network. -
Page 40: About
About This option provides version details about the Broadband2Go software. Open the menu and select About. ➤ Tip: If you need this information for troubleshooting or customer support, use the Copy Info button to save the information to your clipboard so you can paste it... -
Page 42: Troubleshooting
Troubleshooting Troubleshooting Uninstall and reinstall the software... -
Page 43: Troubleshooting
The following tips will help solve many common problems encountered while using the MC760 Modem: • Make sure you are using the MC760 Modem in the correct geographic region: a Broadband2Go MC760 Modem in the U.S.A. • Ensure that the wireless network’s coverage extends to your current location. - Page 44 3. Restart your computer. 4. Restart Broadband2Go. 5. Reinsert your device. Why does the message “Searching for network” display continuously when I run Broadband2Go? You may be outside of Virgin Mobile’s coverage area. See www.virginmobileusa.com to view Virgin Mobile’s latest coverage maps.
- Page 45 Why can’t I connect to the network? Check the user name, password and access point name (APN) (HSPA networks) or Connection Type (CDMA networks) in your connection profile. If any of these entries are wrong, you won’t be able to connect to the network. Why can’t I browse the web? Check your server settings.
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Page 46: Uninstall And Reinstall The Software
1. Go to Start on your computer. 2. Select Control Panel. 3. Click Add or Remove Programs. 4. A new window will appear, select ‘Broadband2Go’ and click Change/Remove. 5. Follow the on-screen instructions. After completing steps 1–5, the name Broadband2Go will no longer appear in your program list and the icon will disappear from your desktop. -
Page 48: Reference
Reference Safety and Liability Product Specifications Regulatory Glossary Limited Warranty and Liability... -
Page 49: Safety And Liability
Virgin Mobile USA or its partners will not be held responsible for damages of any kind resulting from the delays or errors in data transmitted or received with the MC760 Modem, or failure of the MC760 Modem to transmit or receive such data. - Page 50 Safety hazards Do not operate the MC760 Modem in an environment that may be susceptible to radio interference resulting in danger specifically; Areas where prohibited by the law • Follow any special rules and regulations and obey all signs and notices.
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Page 51: Limitation Of Liability
In some countries, operating such communications devices while in control of a vehicle is an offense. Limitation of liability The information contained in this document is subject to change without notice and should not be construed as a commitment by Virgin Mobile USA Inc. -
Page 52: Product Specifications
Windows ® Vista and XP (SP2 or higher) Software Internet browser software (for example, Internet Explorer, Netscape, Safari, Firefox, AOL) Modem Software Broadband2Go included on the device, no CD required. Interface One Type-A USB port Technical Specifications Name: Virgin Mobile USA MC760 Modem... - Page 53 Operating Temperature 0° C to +45° C (32°F to 131° F) Storage Temperature -20° C to +65° C (-4° F to 149° F) Relative Humidity 5% to 90% over operating temperature Drop 1 meter drop, no damage – fully operational Vibration Stability 5 Hz to 500 Hz, 0.1 octave/second...
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Page 54: Regulatory
DEVICE YOURSELF. SUCH ACTION MAY VOID THE WARRANTY. THE MC760 MODEM IS FACTORY TUNED. NO CUSTOMER CALIBRATION OR TUNING IS REQUIRED. CONTACT VIRGIN MOBILE USA TECHNICAL SUPPORT FOR INFORMATION ABOUT SERVICING YOUR WIRELESS COMMUNICATION DEVICE. FCC CAUTION: Any changes or modification not expressly approved by the party responsible for compliance could void the user’s authority to operate this... - Page 55 MODIFICATIONS: The FCC requires that you be notified that any changes or modifications made to this device that are not expressly approved by Virgin Mobile USA, Inc. may void your authority to operate the equipment. This USB modem is approved for use in normal size notebook computers only (typically with 12”...
- Page 56 RF Exposure/Specific Absorption Rate (SAR) Information This product has been evaluated for SAR and meets the FCC Guidelines for exposure to radio waves. FCC Equipment Authorization ID: PKRNVWMC760 Your wireless modem is a radio transmitter and receiver. It is designed and manufactured not to exceed the exposure limits for radio frequency (RF) energy set by the Federal Communications Commission (FCC) of the U.S.
- Page 57 Glossary 1xRTT Short for single carrier (1x) Radio Transmission Technology. A high speed wireless technology based on the CDMA platform. 1xRTT has the capability of providing broadband-like speeds of up to 144 Kbps. 1xRTT is also referred to as CDMA2000. 1xEVDO Part of a family of CDMA2000 1x digital wireless standards.
- Page 58 Hot-Swappable The ability to remove and replace the microSDHC Card from a device while it is still connected to the computer and online without damaging the device. Internet Protocol. The mechanism by which packets are routed between computers on a network. Internet Service Provider.
- Page 59 Personal Digital Assistant. A handheld device used for organization, notes, address books, etc. Point to Point Protocol. A method of connecting a computer to the Internet. Proxy A firewall mechanism that replaces the IP address of a host on the internal (protected) network with its own IP address for all traffic passing through it.
- Page 60 Universal Serial Bus. A connection type originally for computer peripherals such as printers, keyboards, modems and now many more things. The connection standard has expanded beyond computer peripherals to include mobile phones, MP3 players, and other devices. Virtual Private Network. A way to communicate through a dedicated server securely to a corporate network over the Internet.
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Page 61: Limited Warranty And Liability
Limited Warranty and Liability Novatel Wireless, Inc. warrants for the 12 month period immediately following receipt of the Product by Purchaser that the Product will be free from defects in material and workmanship under normal use. THESE WARRANTIES ARE EXPRESSLY IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.