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Symptom: The app closes unexpectedly after start-up:
If the app closes immediately after connecting it may be configured for One Touch Mode. Turn your phone's Bluetooth off, then start
the app. When prompted by the app, do not turn Bluetooth on. Go into preferences and uncheck the exit after command checkbox.
Symptom: I can't connect to my BTC-1:
Is the BTC-1's LED lit solid or blinking?
Solid: The device is in use. Someone else is currently connected to your BTC-1. Only one phone can be connected to the BTC-
1 at a time. Wait 1 minute and they should be disconnected. If after 1 minute the LED is still solid, try power cycling the unit.
Blinking: The device is not in use. Continue to the next step.
Blinking very fast: The device is in use and in programming mode. The BTC-1 will not time out of programming mode. Wait
until the installer finishes programming the device setting or power cycle the unit to force it out of programming. (not recom-
mended)
Are you out of range?
The BTC-1's range is approximately 60 feet in open air. The range will be reduced by walls, large metal objects, microwaves and
other transmitters. Try moving closer to it. If you are unable to connect, even when standing next to your BTC-1, proceed to the
next step.
Is your phone properly paired with your BTC-1?
Go to the Bluetooth settings on your phone. Check that "Viking BTC-1" is listed.
- If listed, unpair, reboot your phone then repair with it.
- If not listed, try scanning/searching for Bluetooth devices.
- If your BTC-1 appears, pair with it.
- If it does not appear, try rebooting your phone, power cycling your BTC-1 or resetting your BTC-1 by holding the Programming
button for 5 seconds.
Symptom: The contact status doesn't update:
If the Contact status message doesn't update, exit the app by using the back button on your phone. Then restart the app. If this
does not help, try uninstalling and reinstalling the app.
Due to the dynamic nature of the product design, the information contained in this document is subject to change without notice. Viking Electronics, and its affiliates
and/or subsidiaries assume no responsibility for errors and omissions contained in this information. Revisions of this document or new editions of it may be issued
to incorporate such changes.
4
DOD# 175
Troubleshooting
Warranty
Product Support: (715) 386-8666
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