Toshiba KIRABOOK U930 Series User Manual
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Toshiba KIRABOOK U930 Series User Manual

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User's Guide
If you need assistance:
Technical support is available online at Toshiba's Web site at
KIRASeries.com/support. At this Web site, you will find answers
for many commonly asked technical questions plus many
downloadable software drivers, BIOS updates, and other
downloads.
For more information, see
page 111
in this guide.
"If Something Goes Wrong" on
GMAD00347010
03/13

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Summary of Contents for Toshiba KIRABOOK U930 Series

  • Page 1 User’s Guide If you need assistance: Technical support is available online at Toshiba’s Web site at KIRASeries.com/support. At this Web site, you will find answers for many commonly asked technical questions plus many downloadable software drivers, BIOS updates, and other downloads.
  • Page 2 TOSHIBA AMERICA INFORMATION SYSTEMS, INC. (“TOSHIBA”), ITS AFFILIATES AND SUPPLIERS DO NOT WARRANT THAT OPERATION OF THE PRODUCT WILL BE UNINTERRUPTED OR ERROR FREE. YOU AGREE THAT TOSHIBA,...
  • Page 3 Only Peripherals complying with the FCC Class B limits may be attached to this equipment. Operation with noncompliant peripherals or peripherals not recommended by Toshiba is likely to result in interference to radio and TV reception. Shielded cables must be used between the external devices and the computer's ports.

  • Page 4: Wireless Interoperability

    Cet appareil numérique de la classe B est conformé à la norme NMB-003 du Canada. Wireless Interoperability The TOSHIBA Wireless LAN Mini PCI Card products are designed to be interoperable with any wireless LAN product that is based on Direct Sequence Spread Spectrum (DSSS) radio technology, and is compliant to: ❖...
  • Page 5 Because Wireless LAN products operate within the guidelines found in radio frequency safety standards and recommendations, TOSHIBA believes Wireless LAN is safe for use by consumers. These standards and recommendations reflect the consensus of the scientific community and result from deliberations of panels and committees of scientists who continually review and interpret the extensive research literature.
  • Page 6 The radiated output power of the TOSHIBA Wireless LAN Mini PCI Card is far below the FCC radio frequency exposure limits. Nevertheless, the TOSHIBA Wireless LAN Mini PCI Card shall be used in such a manner that the potential for human contact during normal operation is minimized. The antenna(s) used for this transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.

  • Page 7: Eu Declaration Of Conformity

    NOTE The above caution applies to products that operate with an 802.11a radio device. EU Declaration of Conformity TOSHIBA declares that this product conforms to the following Standards: Supplementary *The product complies with the Information:...
  • Page 8 This Directive applies to EU member countries only and does not apply to end users in other countries such as the United States. Although the initial emphasis is in Europe, Toshiba is already working with design engineers, suppliers, and other partners to determine appropriate worldwide product life cycle planning and end-of-life strategies for our products.
  • Page 9 2. If this equipment causes RF interference to other radio stations, promptly change the frequency being used, change the location of use, or turn off the source of emissions. 3. Contact TOSHIBA Direct PC if you have problems with interference caused by this product to Other Radio Stations. 2. Indication The indication shown below appears on this equipment.

  • Page 10: Device Authorization

    VCCI Class B Information Device Authorization This device obtains the Technical Regulation Conformity Certification and the Technical Conditions Compliance Approval, and it belongs to the device class of radio equipment of low-power data communication system radio station stipulated in the Radio Law and the Telecommunications Business Law of Japan.
  • Page 11 Italia: License required for indoor use. Use with outdoor installations not allowed. È necessaria la concessione ministeriale anche per l’uso interno. Verificare con i rivenditori la procedura da seguire. Nederland: License required for outdoor installations. Check with reseller for procedure to follow. Licentie verplicht voor gebruik met buitenantennes.

  • Page 12: Bluetooth Wireless Technology Interoperability

    Europe or support.toshiba.com in the United States for more information. When you use Bluetooth cards from TOSHIBA close to 2.4 GHz Wireless LAN devices, Bluetooth transmissions might slow down or cause errors. If you detect certain interference while you use Bluetooth cards from TOSHIBA, always change the frequency, move your computer to the area outside of the interference range of 2.4 GHz Wireless LAN devices (40 meters/43.74 yards...

  • Page 13: Bluetooth Wireless Technology And Your Health

    The radiated output power of the Bluetooth Card from TOSHIBA is far below the FCC radio frequency exposure limits. Nevertheless, the Bluetooth Card from TOSHIBA shall be used in such a manner that the potential for human contact during normal operation is minimized.

  • Page 14: Regulatory Statements

    Copyright This guide is copyrighted by Toshiba America Information Systems, Inc. with all rights reserved. Under the copyright laws, this guide cannot be reproduced in any form without the prior written permission of Toshiba. No patent liability is assumed, however, with respect to the use of the information contained herein.
  • Page 15 EXPRESSLY DISCLAIMS ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE WITH REGARD TO ANY OF THE FOREGOING. TOSHIBA ASSUMES NO LIABILITY FOR ANY DAMAGES INCURRED DIRECTLY OR INDIRECTLY FROM ANY TECHNICAL OR TYPOGRAPHICAL ERRORS OR OMISSIONS CONTAINED HEREIN OR FOR DISCREPANCIES BETWEEN THE PRODUCT AND THE MANUAL.
  • Page 16 Systems Incorporated in the United States and/or other countries. Bluetooth word mark and logos are owned by the Bluetooth SIG, Inc. and any use of such marks by Toshiba is under license. Other trademarks and trade names are those of their respective owners.
  • Page 17 Computer Recycling Information As part of a commitment to people and the future, Toshiba promotes the efficient use of resources by working to achieve our zero-waste-to-landfill goal at all our production sites. In addition to our existing waste reduction and recycling policies, Toshiba is strongly committed to reducing electronic waste.

  • Page 18: Table Of Contents

    Contents Introduction................24 This guide ...............26 Safety icons ............27 Other icons used..........27 Your computer’s features and specifications ..28 Documentation ............28 Platinum Service & Support options.......28 Chapter 1: Getting Started............30 Selecting a place to work ........30 Setting up a work environment ......30 Keeping yourself comfortable ......31 Computer user comfort recommendations ..31 Good Working Posture ........31...
  • Page 19 Charging the main battery........41 Using the computer for the first time ......41 Initial setup ............42 Setting up your software........42 Registering your computer with Toshiba ....42 To Shut down your computer .........43 To Restart your computer ........43 To place your computer in Sleep mode....44 Adding optional external devices......45...
  • Page 20 Starting an app ............67 Starting an app from the Start screen ....68 Saving your work ............68 Backing up your work ..........69 Toshiba’s online resources ........69 Chapter 3: Mobile Computing........... 70 Toshiba’s energy-saver design........70 Running the computer on battery power ....70 Battery Notice ...........71...
  • Page 21 Contents Taking care of your battery ........80 Safety precautions ..........80 Maintaining your battery ........80 Disposing of your computer ........80 Traveling tips ............81 Chapter 4: Exploring Your Computer’s Features..... 82 Exploring the Start screen........82 Charms .............83 Tiles ..............84 Exploring the desktop ..........84 Finding your way around the desktop ....84 ®...
  • Page 22 Sound system problems ........123 Printer problems ...........124 Wireless networking problems......125 Develop good computing habits ......126 Data and system configuration backup in ® the Windows operating system....127 If you need further assistance.......132 Contacting Toshiba .........132 Other Toshiba Internet Web sites......132 Toshiba’s worldwide offices........133...
  • Page 23 Contents Appendix A: TOSHIBA Function Keys........134 Functions ..............134 Help file............135 Display brightness ..........135 Output (Display switch) .........136 Disabling or enabling the touch pad....137 Media buttons ..........137 Volume Mute ..........138 Disabling or enabling wireless devices....138 Keyboard Function keys ........138 Zoom (Display resolution) ......138 Appendix B: Power Cord/Cable Connectors......

  • Page 24: Introduction

    You can wake the computer from Sleep mode by pressing the power button. See the “Mobile Computing” section of the Toshiba User’s Guide for more information on using power management settings to conserve...
  • Page 25 (RoHS), which restricts use of lead, cadmium, mercury, hexavalent chromium, PBB, and PBDE. Toshiba requires its computer component suppliers to meet RoHS requirements and verifies its suppliers’ commitment to meeting RoHS requirements by conducting component sampling inspections during the product design approval process.

  • Page 26: This Guide

    Toshiba’s Web site at KIRASeries.com/support. While Toshiba has made every effort at the time of publication to ensure the accuracy of the information provided herein, product specifications, configurations, prices, system/component/options availability are all subject to change without notice.

  • Page 27: Safety Icons

    Introduction Safety icons Safety icons This manual contains safety instructions that must be observed to avoid potential hazards that could result in personal injuries, damage to your equipment, or loss of data. These safety cautions have been classified according to the seriousness of the risk, and icons highlight these instructions as follows: Indicates an imminently hazardous situation which, if not avoided, will result in death or serious injury.

  • Page 28: Your Computer's Features And Specifications

    ❖ Scheduled callbacks ❖ Annual tune-up ❖ Global emergency assistance Toshiba offers a full line of service programs to complement its standard limited warranty. Toshiba’s standard limited warranty, extended warranty, and service upgrade terms and conditions are available at warranty.toshiba.com.
  • Page 29 To stay current on the most recent software and hardware options for your computer, and for other product information, be sure to regularly check the Toshiba Web site at KIRASeries.com/support. If you have a problem or need to contact Toshiba, see “If Something Goes Wrong” on page...

  • Page 30: Chapter 1: Getting Started

    Chapter 1 Getting Started This chapter provides tips for using your computer effectively, summarizes how to connect components, and explains what to do the first time you use your computer. Please read the safety instruction information on the Quick Start document (that shipped with your computer) carefully and make sure you fully understand the instructions before you attempt to use your computer in order to avoid potential hazards that could cause...

  • Page 31: Keeping Yourself Comfortable

    Getting Started Selecting a place to work ❖ Equipment that generates a strong electromagnetic field, such as stereo speakers (other than speakers that are connected to the computer) or speakerphones. ❖ Rapid changes in temperature or humidity and sources of temperature change such as air conditioner vents or heaters.

  • Page 32: Using The Notebook With An External Keyboard, Mouse Or Monitor

    Getting Started Selecting a place to work ❖ Avoid glare: position the notebook so that light sources (lamps or windows) do not shine or reflect directly into your eyes. Place the notebook display away from bright light sources or reduce the light intensity from windows by using blinds. Glare on the notebook display may cause eye strain, eye fatigue or headaches.

  • Page 33: Typing Style

    Getting Started Selecting a place to work ❖ Alternative keyboards, such as the split curved keyboard, may improve shoulder and arm comfort. ❖ Select a mouse that is comfortable for you to use. ❖ Don’t rest your wrists on the edge of the keyboard or on the work surface when typing.

  • Page 34: Mobile Computing Tips

    Getting Started Selecting a place to work ❖ Take short, strategically spaced rest breaks to avoid eye strain and body fatigue. For example, stand up and walk around or stretch for a few minutes every hour. ❖ Taking regular breaks is especially important if you are working long hours on your computer or working on a deadline.

  • Page 35: Check List

    Getting Started Selecting a place to work For more specific recommendations on the safety and comfort of your computer environment, customers in the United States may visit the United States Department of Labor, Occupational Safety & Health Administration Web site at: http://www.osha.gov/SLTC/etools/computerworkstations/ Check list ❏...
  • Page 36 Getting Started Selecting a place to work Never allow any liquids to spill into any part of your computer, and never expose the computer to rain, water, seawater or moisture. Exposure to liquid or moisture can cause electric shock or fire, resulting in damage or serious injury.

  • Page 37: Important Information On Your Computer's Cooling Fan

    Getting Started Selecting a place to work Handle discs carefully. Avoid touching the surface of the disc. Grasp it by its center hole and edge. If you handle the disc incorrectly, you could damage the disc and possibly lose data. ❖...

  • Page 38: Setting Up Your Computer

    Getting Started Setting up your computer Setting up your computer TECHNICAL NOTE: You must complete all setup steps up to and including “Setting up your software” on page 42 before adding external or internal components to your computer. These components include, but are not limited to, a mouse, keyboard, and printer.
  • Page 39 Getting Started Connecting to a power source Always use the TOSHIBA AC adaptor that was provided with your computer, or use AC adaptors specified by TOSHIBA to avoid any risk of fire or other damage to the computer. Use of an incompatible AC adaptor could cause fire or damage to the computer possibly resulting in serious injury.
  • Page 40 Getting Started Connecting to a power source Plug the AC adaptor cord into the DC-IN on the side of the computer. (Sample Illustration) Connecting the AC adaptor cord to the computer Connect the power cord/cable to a live electrical outlet. The AC power light on the indicator panel glows white.

  • Page 41: Charging The Main Battery

    Getting Started Charging the main battery Charging the main battery NOTE The computer battery is not accessible by the user. Before using the battery to power the computer, you must charge the battery. To charge the battery, leave the computer plugged into an AC power source with the computer turned off until the battery light glows white.

  • Page 42: Initial Setup

    Product. Product registration can be completed by one of three methods: From the Toshiba Web site at register.toshiba.com: Type in the requested information and complete the registration process. From the Start screen: Type Registration while in the Start screen, locate and complete the registration process.

  • Page 43: To Shut Down Your Computer

    Getting Started To Shut down your computer To Shut down your computer From the Start or Desktop screen, move your pointer to the upper-right corner of the screen or swipe in from the right edge. ® When the Windows charms appear, click or touch the Settings ( ) charm.

  • Page 44: To Place Your Computer In Sleep Mode

    Getting Started To place your computer in Sleep mode In the lower right of the screen click or touch the Power ( icon. Restart option Power (Sample Image) Restart Highlight Restart, and then click or touch the Restart option. The computer closes all open applications, and restarts the operating system.

  • Page 45: Adding Optional External Devices

    Adding optional external devices NOTE Before adding external devices, Toshiba recommends setting up your software. See “Setting up your software” on page After starting your computer for the first time you may want to: ❖...

  • Page 46: Creating Recovery Media

    Creating recovery media NOTE To purchase an optional external writable optical disc drive for creating recovery DVDs, please visit the Toshiba Web site at accessories.toshiba.com It is strongly recommended that you create recovery media. If the recovery files on your internal storage drive become corrupted or are deleted, you can restore your system from your recovery media.
  • Page 47 Recovery Media Creator. In the list that appears, click or touch your selection. The TOSHIBA Recovery Media Creator dialog box displays. (Sample Image) TOSHIBA Recovery Media Creator dialog box Select DVD or USB Flash from the drop-down list, depending...
  • Page 48 Click or touch the Create button in the TOSHIBA Recovery Media Creator utility dialog box. Follow the on-screen prompts to complete the copy process.

  • Page 49: Restoring From Recovery Media

    Getting Started Recovering the Internal Storage Drive Restoring from recovery media The recovery process deletes information stored on the internal storage drive. Be sure to save your work to external media before executing the recovery (see “Backing up your work” on page 69).

  • Page 50: Refresh Your Pc (With User's Data)

    Refresh your PC (with user’s data) Using “Refresh your PC” recovers your internal storage drive to factory default state and attempts to save your data. Toshiba does not guarantee successful data back-up. Please make a complete back up of your data to external media before executing the recovery. For more information, see “Backing up your work”...
  • Page 51 Get Started. The “Refresh your PC” screen appears. (Sample Image) Refresh your PC screen Toshiba does not guarantee successful data back up. Be sure to save your work to external media before executing the recovery (see “Backing up your work”...

  • Page 52: Reset Your Pc

    Getting Started Recovering the Internal Storage Drive Click or touch the Next button to begin. The “Ready to refresh your PC” screen appears. (Sample Image) Ready to refresh your PC screen You will be prompted to refresh your system. Click or touch the Refresh button. Your system will restart.
  • Page 53 Getting Started Recovering the Internal Storage Drive Click or touch Change PC Settings. The PC settings window appears. (Sample Image) PC settings screen Click or touch General. Scroll down to “Remove everything and reinstall Windows,” and click or touch Get Started. The “Reset your PC”...
  • Page 54 Getting Started Recovering the Internal Storage Drive Click or touch the Next button. The “Do you want to fully clean your drive” screen appears. (Sample Image) Do you want to fully clean your drive screen Select one of the following options: ❖...

  • Page 55: Installing Drivers And Applications

    NOTE Selecting the “Fully clean the drive” option may take several hours. Installing drivers and applications The TOSHIBA Application Installer allows you to reinstall the drivers and applications that were originally bundled with your computer. To reinstall drivers and applications: From the Start screen begin typing TOSHIBA Application Installer and click or touch your selection.

  • Page 56: Using The Touch Pad

    Getting Started Using the touch pad Using the touch pad NOTE Some of the touch pad operations described in this section are only supported in certain applications, and only on certain models. You can use the touch pad (the small, touch-sensitive area in front of the keyboard) and the adjacent control buttons to: ❖...
  • Page 57 Getting Started Using the touch pad Do the following: Example: Select an item Move the pointer to the item you want to select. Do one of the following: ❖ Tap the touch pad once ❖ Press and release the primary (Sample Illustration) (left-hand) control button Tap once to select...

  • Page 58: Adjusting Touch Pad Settings

    NOTE Touch pad setting options vary by computer model. The touch pad settings are accessible through the Mouse Properties option of the Windows Control Panel. For more information, please visit support.toshiba.com.

  • Page 59: Disabling Or Enabling The Touch Pad

    Getting Started Using external display devices Disabling or enabling the touch pad The touch pad is enabled by default. To enable/disable the touch pad, press . For more information, see “Disabling or enabling the touch pad” on page 137. Connecting an external device NOTE Depending on your system, some models may include USB 3.0 port(s).

  • Page 60: Selecting Video Cables

    Getting Started Using external display devices Selecting video cables To connect a device to the HDMI™ Out port, you must purchase an HDMI™ cable. Connecting an HDMI™-compatible television or display device To connect an HDMI™-compatible television or display device to the computer: ❖...

  • Page 61: Adjusting The Quality Of The External Display

    Getting Started Customizing your computer’s settings ❖ Extend ❖ Second screen only (Sample Image) Display options window NOTE The ( keys navigate through the options without activating a selection. Press to activate a selection. ENTER NOTE You may also use the key, and then press to activate a ENTER...

  • Page 62: Caring For Your Computer

    Getting Started Caring for your computer From the Start or Desktop screen, move your pointer to the upper- right corner of the screen or swipe in from the right edge. When the ® Windows charms appear, click or touch the Settings ( ) charm, and then click or touch Change PC Settings.

  • Page 63: Chapter 2: Learning The Basics

    Chapter 2 Learning the Basics This chapter gives some computing tips and provides important information about basic features. Computing tips ❖ Save your work frequently. Your work stays in the computer’s temporary memory until you save it to the internal storage drive. If the network you are using goes down and you must restart your computer to reconnect, or your battery runs out of charge while you are working, you will lose all work since you last saved.

  • Page 64: Using The Keyboard

    Learning the Basics Using the keyboard ❖ Back up your files to external media on a regular basis. Label the backup copies clearly and store them in a safe place. It is easy to put off backing up because it takes time. However, if your internal storage drive suddenly fails, you will lose all the data on it unless you have a separate backup copy.

  • Page 65: Function Keys

    Used in combination with the key, function keys marked with icons execute specific functions on the computer. For example, turns the touch pad ON/OFF. For more information, see “TOSHIBA Function Keys” on page 134. ® Special Windows keys ®...

  • Page 66: Touch Screen

    Learning the Basics Touch screen Touch screen Your computer may come with a touch screen, enabling direct interaction with displayed apps and programs through simple or multi-touch gestures. Touch screen navigation Use your finger to manipulate the on-screen icons, buttons, menu items, and other items on the touch screen.

  • Page 67: Mouse Properties

    Learning the Basics Mouse properties Mouse properties Mouse properties allow you to change your pointing device or mouse settings. To access Mouse properties: Move your pointer to the upper-right corner of the screen or ® swipe in from the right edge. When the Windows charms appear click or touch the Search ( ) charm, click or touch...

  • Page 68: Starting An App From The Start Screen

    Learning the Basics Saving your work Starting an app from the Start screen To Start an app on the Start screen, move your pointer over the appropriate tile and click or touch to open, or swipe your finger to the left from the right edge of the screen. To Start an app using the Search function, move your pointer to the upper-right corner of the screen or swipe in from the right edge.

  • Page 69: Backing Up Your Work

    Toshiba’s online resources Toshiba maintains a number of online sites to which you can connect. These sites provide information about Toshiba products, give help with technical questions and keep you up to date with future upgrades.

  • Page 70: Chapter 3: Mobile Computing

    It has a number of other features that enhance its energy efficiency. Many of these energy-saving features have been preset by Toshiba. We recommend you leave these features active, allowing your computer to operate at its maximum energy efficiency, so that you can use it for longer periods while traveling.

  • Page 71: Battery Notice

    The battery life rating is only achieved on the select models and configurations tested by Toshiba under the specific test settings at the time of publication and is not an estimate of a system’s battery life under any conditions other than the specific...

  • Page 72: Power Management

    Customer Support Center. Charging batteries The battery needs to be charged before you can use it to power the computer. Always use the AC adaptor specified by Toshiba. You can order a Toshiba AC adaptor from Toshiba’s Web site at accessories.toshiba.com. NOTE Battery charge time may vary depending on the applications, power management settings, and features used.

  • Page 73: Charging The Rtc Battery

    Mobile Computing Charging batteries TECHNICAL NOTE: The recharging of the battery may not occur when your computer is using all of the power provided by the AC adaptor to run applications, features, and devices. Your computer's Power Options utility can be used to select a power level setting that reduces the power required for system operation and will allow the battery to recharge.

  • Page 74: Monitoring Battery Power

    Mobile Computing Monitoring battery power To recharge the RTC battery, plug the computer into a live electrical outlet and leave the computer powered on for 24 hours. NOTE It is seldom necessary to charge the RTC battery because it charges while the computer is on.

  • Page 75: Determining Remaining Battery Power

    Mobile Computing Monitoring battery power HINT: Be careful not to confuse the battery light ( ), the power light ( ), and the power button light. When the power light or power button light flashes amber, it ® indicates that the system is suspended (using the Windows operating system Sleep command).

  • Page 76: What To Do When The Main Battery Runs Low

    Mobile Computing Monitoring battery power TECHNICAL NOTE: The computer drains the battery faster at low temperatures. Check your remaining charge frequently if you are working in temperatures below 50 degrees Fahrenheit. The computer calculates the remaining battery charge based on your current rate of power use and other factors such as the age of the battery.

  • Page 77: Conserving Battery Power

    Mobile Computing Monitoring battery power Click or touch Change advanced power settings. The Advanced settings tab of the Power Options window appears. Double-click or touch Battery to display the battery options. (Sample Image) Advanced settings tab of Power Options screen Configure the alarm settings to suit your needs.

  • Page 78: Power Plans

    Mobile Computing Monitoring battery power ® Microsoft has combined these options into preset Power Plans. Using one of these power plans lets you choose between maximum power savings and peak system performance. You may also set individual power-saving options to suit your own needs. The following sections describe how to choose a Power Plan and discuss each power-saving option.

  • Page 79: Using The Eco Power Plan

    If you find that a new battery is needed, contact the location where you purchased the computer for more information on replacing the battery. Toshiba will not be responsible for any product damage, data loss, service or part replacement made necessary by improper installation of a new battery.

  • Page 80: Taking Care Of Your Battery

    Do not expose the computer to fire. The battery could explode Do not turn on the computer’s power again until an authorized Toshiba service provider has checked it for safety. Continued use could cause a fire or rupture possibly resulting in serious injury or computer failure including but not limited to the loss of data.

  • Page 81: Traveling Tips

    ❖ Always travel with the computer in a carrying case. Toshiba offers a choice of carrying cases for the computer. They all provide plenty of extra space for manuals, power cords, and compact discs.

  • Page 82: Chapter 4: Exploring Your Computer's Features

    Chapter 4 Exploring Your Computer’s Features In this chapter, you will explore some of the special features of your computer. Exploring the Start screen The Start screen is the launching pad for everything you can do in ® the Windows operating system, providing new and easy ways to access everything from your favorite apps and Web sites to your contacts and other important information.

  • Page 83: Charms

    Exploring Your Computer’s Features Exploring the Start screen For detailed information on the new Windows 8 functionality, refer ® to the Windows Help and Support. App tiles ® (Sample Image) Windows Start screen Charms ® Use the Windows charms to start apps, find documents, set up system components, and perform most other computing tasks.

  • Page 84: Tiles

    Exploring Your Computer’s Features Exploring the desktop Tiles Tiles can be accessed and launched from the Start screen. Typical Start screen tiles are the Desktop tile and Mail tile, as well as tiles representing all other applications downloaded to your system.
  • Page 85 Exploring Your Computer’s Features Exploring the desktop You may see various icons displayed on your system desktop, for example: Recycle Bin—Holds files you have deleted. You may be able to retrieve these files until you empty the Recycle Bin. ❖ TECHNICAL NOTE: If you delete a large number of files or very large files from the internal storage drive, there may be insufficient space available in the Recycle Bin to hold these files.

  • Page 86: Windows ® Store

    Exploring Your Computer’s Features ® Windows Store Typical tasks in the notification area are Current time, Power usage mode, network connectivity status, and speaker volume. To activate a specific task, click or touch the appropriate notification area icon. Notifications There are many types of notifications you can employ to help you with the many tasks you perform every day.

  • Page 87: Connecting Your Computer To A Network

    Click or touch Next. Your computer should then be connected. NOTE To enable or disable wireless communication, use the key. For more information see “TOSHIBA Function Keys” on page 134. NOTE When Airplane mode is OFF, the wireless indicator light will be lit.

  • Page 88: Exploring Audio Features

    Exploring Your Computer’s Features Exploring audio features Exploring audio features You can use your computer to record sounds using the computer’s internal microphones (available on certain models) or an optional external microphone. You can listen to sound files or audio CDs using the built-in speakers, headphones, or external speakers.

  • Page 89: Using The Web Camera

    Exploring Your Computer’s Features Using the Web Camera Before putting on headphones to listen, turn the volume down. Do not set the volume too high when using headphones. Continuous exposure to loud sound can harm your hearing. TECHNICAL NOTE: When using amplified speakers, use speakers that require an external power source.

  • Page 90: Using The Memory Card Reader

    Exploring Your Computer’s Features Using the Memory card reader Using the Memory card reader The Memory card reader supports the use of Secure Digital™ ® ® (SD/SDHC/SDXC), or MultiMediaCard (MMC ) media. These media can be used with a variety of digital products: digital music players, cellular phones, digital cameras, digital video camcorders, etc.

  • Page 91: Removing Memory Media

    Exploring Your Computer’s Features Using the Memory card reader NOTE Always remove memory media when not in use. Removing memory media If you are not currently on the Desktop, choose the Desktop tile on the Start screen, otherwise skip to step 2. Prepare the card for removal by clicking on or touching the Show hidden icons button ( ), if necessary, in the notification area and then selecting the Safely Remove Hardware and...

  • Page 92: Chapter 5: Utilities

    Chapter 5 Utilities Your computer includes several utilities designed to help you to reconfigure your system to best meet your individual needs. Together, these allow you to ascertain certain system details, set additional options, or change default options. These utilities are described in this chapter.

  • Page 93: Desktop Assist

    Utilities Desktop Assist ❖ TOSHIBA Application Installer ❖ Display Utility Desktop Assist The Desktop Assist provides quick access to computer functions and allows you to customize a range of computer settings. To access Desktop Assist from the Start screen begin typing Desktop Assist, or while in the Desktop screen double-click or touch or touch the Desktop Assist icon.

  • Page 94: Media & Entertainment

    Utilities Desktop Assist Media & Entertainment The feature available in this category is DTS Studio Sound. (Sample Image) Desktop Assist window – Media & Entertainment tab...

  • Page 95: Tools & Utilities

    Utilities Desktop Assist Tools & Utilities The features that may be available in this category are: ❖ eco Utility® ❖ Password Utility ❖ System Settings ❖ Function Key ❖ Display Utility (Sample Image) Desktop Assist window – Tools & Utilities tab...

  • Page 96: Support & Recovery

    Support & Recovery The features that may be available in this category are: ❖ PC Health Monitor ❖ Recovery Media Creator ❖ Service Station ❖ TOSHIBA Application Installer ❖ User’s Guide (Sample Image) Desktop Assist window – Support & Recovery tab...

  • Page 97: Eco Utility

    Utilities ® eco Utility ® eco Utility ® The eco Utility monitors your power savings from using the eco power plan by tracking real-time power consumption and accumulated savings over time. ® To access the eco Utility From the Start screen begin typing eco Utility, or while in the Desktop screen double-click or touch the Desktop Assist icon.

  • Page 98: Password Utility

    TOSHIBA is not responsible for any losses that may occur to you, your organization or others as a result of the inability to access your computer.
  • Page 99 Utilities Password Utility (Sample Image) Supervisor Password tab Click or touch Supervisor Password. Click or touch Set. Enter your password, and then enter it again to verify. Click or touch Set. NOTE Under User Policy, this option may or may not ask for password verification.

  • Page 100: Using A User Password

    TOSHIBA is not responsible for any losses that may occur to you, your organization or others as a result of the inability to access your computer.

  • Page 101: Deleting A User Password

    Utilities Password Utility Click or touch OK to save your password as a text file. Click or touch Save. Click or touch OK. Deleting a user password To cancel the power-on password function: To access User Password from the Start screen begin typing Password Utility, or while in the Desktop screen double-click or touch the Desktop Assist icon.

  • Page 102: System Settings

    Utilities System Settings System Settings System Settings is the TOSHIBA configuration management tool ® available through the Windows operating system. To access it: To access System Settings from the Start screen begin typing System Settings, or while in the Desktop screen double-click or touch the Desktop Assist icon.

  • Page 103: Sleep Utilities

    Utilities Sleep Utilities ❖ General—Allows you to view the current BIOS version or change certain settings back to their default values ❖ Keyboard—Allows you to access the wake-on keyboard function, or to configure the function keys ❖ SATA—Allows you to set conditions for SATA ❖...
  • Page 104 Utilities Sleep Utilities ❖ NOTE When “USB Sleep and Charge function” is set to Enabled, USB bus power (DC 5V) will be supplied to the compatible port even when the power of the computer is turned OFF. USB bus power (DC 5V) is similarly supplied to the external devices which are connected to the compatible ports.

  • Page 105: Enabling/Disabling Usb Sleep And Charge

    Utilities Sleep Utilities Enabling/Disabling USB Sleep and Charge This utility can be used to enable or disable the USB Sleep and Charge function. To enable this function, select Enable. To disable this function, toggle the Enable button to the Disabled position. You can also control whether charging takes place when the computer is running on battery power.

  • Page 106: Sleep And Music

    Utilities Sleep Utilities Sleep and Music Your Toshiba computer may be equipped with the “Sleep and Music” feature that allows you to listen to music stored on a portable audio device using the speakers of your computer, even when the computer is powered OFF. Power OFF includes Sleep Mode, Hibernation Mode, or shutdown state.

  • Page 107: Function Key

    Utilities Function Key Function Key Turns notifications for keyboard backlight and touch pad status ON/OFF. (Sample Image) Function Key NOTE The Function option is disabled by default.

  • Page 108: Pc Health Monitor

    This information is used to identify and provide a notification of system conditions that may affect the performance of your TOSHIBA computer. It may also be used to help diagnose problems should the computer require service by TOSHIBA or TOSHIBA's authorized service providers.

  • Page 109: Recovery Media Creator

    Utilities Recovery Media Creator Recovery Media Creator The Recovery Media Creator utility enables you to create recovery media that can be used to return your system to its out-of-box state, if necessary. For detailed information on using the utility to create recovery media, see “Creating recovery media”...

  • Page 110: Toshiba Application Installer

    Utilities TOSHIBA Application Installer TOSHIBA Application Installer The TOSHIBA Application Installer allows you to reinstall the drivers and applications that were originally bundled with your computer. To reinstall drivers and applications: To access TOSHIBA Application Installer from the Start screen begin typing Application Installer, or while in the Desktop screen double-click or touch the Desktop Assist icon.

  • Page 111: Chapter 6: If Something Goes Wrong

    This chapter aims to help you solve many problems by yourself. It covers the problems you are most likely to encounter. If all else fails, contact Toshiba. You will find information on Toshiba’s support services at the end of this chapter.

  • Page 112: Problems When You Turn On The Computer

    If Something Goes Wrong Problems when you turn on the computer To close a program that has stopped responding: Press , and simultaneously (once), and then click or Ctrl touch Task Manager. The Task Manager window appears. Select the program or application you want to close, and then click or touch End Task in the lower right corner.
  • Page 113 The output specifications of the AC adaptor must match the input specifications of the computer. If the specifications do not match, locate and use the AC adaptor that shipped with your computer. If the specifications do match, contact Toshiba. See “Contacting Toshiba” on page 132.

  • Page 114: The Windows Operating System Is Not Working

    If Something Goes Wrong ® The Windows operating system is not working ® The Windows operating system is not working Once you are familiar with your computer and used to the way the operating system responds to your work routine, you can easily detect if the operating system is not working correctly.

  • Page 115: Command Prompt

    If Something Goes Wrong ® The Windows operating system is not working For more information, see “Refresh your PC (with user’s data)” on page Reset your computer ❖ All of your personal files and apps are removed ❖ Your computer settings are changed back to their defaults For more information, see “Reset your PC”...

  • Page 116: Internet Problems

    If Something Goes Wrong ® The Windows operating system is not working ❖ Enable boot logging Creates a file that lists all the drivers that are installed during startup ❖ Enable Safe Mode ® Starts Windows with a minimal set of drivers and services. If the computer starts and runs in Safe Mode, you will know the Operating System is most likely working properly and that you should look to third-party applications or drivers for the source...

  • Page 117: The Windows Operating System Can Help You

    ❖ Click or touch one of the options listed in the window and follow the instructions You can connect to Support Online by going to Toshiba support at KIRASeries.com/support. Fixing a problem with Device Manager Device Manager provides a way to check and change the configuration of a device.

  • Page 118: Power And The Batteries

    If Something Goes Wrong Power and the batteries From the list of device(s), click or touch Device Manger. To view the device(s) installed, double-click or touch the device type. The operating system displays the device Properties dialog box, which provides an array of tabs. They may include: ❖...

  • Page 119: Keyboard Problems

    If Something Goes Wrong Keyboard problems If the battery has completely discharged, it will not begin charging immediately. Leave the AC adaptor and power cord/cable connected, wait 20 minutes and see if the battery is charging. If the battery light is glowing after 20 minutes, let the computer continue charging the battery for at least another 20 minutes before you turn on the computer.
  • Page 120 If Something Goes Wrong Display problems If you are using the built-in screen, make sure the display priority is not set for an external monitor. To do this, press . If this does not correct the problem, press again to return the display priority to its previous setting.

  • Page 121: Disk Or Storage Drive Problems

    If Something Goes Wrong Disk or storage drive problems ❖ Change display settings ❖ Project to a second screen ❖ Adjust ClearType text Click or touch OK. The display mode is set to Simultaneous and the external display device does not work. Make sure the external monitor is capable of displaying at resolutions of 800 x 600 or higher.
  • Page 122 If Something Goes Wrong Disk or storage drive problems Click or touch Computer from the list that appears. (Sample Image) Search results for “computer” Right-click or touch the drive you wish to check. (Sample Image) Clicking on or touching the drive In the pop-up menu, click or touch Properties.

  • Page 123: Sound System Problems

    If Something Goes Wrong Sound system problems Your hard disk seems very slow. If you have been using your computer for a long time, your files may have become fragmented. Run Disk Defragmenter. To do this: Move your pointer to the upper-right corner of the screen or ®...

  • Page 124: Printer Problems

    If Something Goes Wrong Printer problems Printer problems This section lists some of the most common printer problems. The printer will not print. Check that the printer is connected to a working power outlet, turned on and ready (on line). Check that the printer has plenty of paper.

  • Page 125: Wireless Networking Problems

    System. Carefully note any error messages these will be very helpful if you should confer with a support technician at a later time. NOTE To enable or disable wireless communication, use the F12 key. more information see “TOSHIBA Function Keys” on page 134.

  • Page 126: Develop Good Computing Habits

    If Something Goes Wrong Develop good computing habits ❖ Connect your computer directly to your router or broadband modem, by plugging a standard CAT5 Ethernet patch cable (sold separately) into your computer's RJ45 Ethernet port. If your connection problem disappears, the problem lies in the ®...

  • Page 127: Data And System Configuration Backup In The Windows

    If Something Goes Wrong Develop good computing habits Read the documentation. It is very difficult to provide a fail-safe set of steps you can follow every time you experience a problem with the computer. Your ability to solve problems will improve as you learn about how the computer and its software work together.
  • Page 128 If Something Goes Wrong Develop good computing habits Under Restore settings select Turn on System Protection. Click or touch OK. Click or touch Create. In the input field, enter a name that is descriptive enough to be easily understood in the future, such as “Before installing Brand X Accounting app.”...
  • Page 129 An external hard drive is recommended in case the internal storage drive fails. No additional software is required. Most of the optical disc drives built into recent Toshiba portable computer models can write to (or ‘burn’) as well as read from optical discs.
  • Page 130 If Something Goes Wrong Develop good computing habits the state it was in prior to the installation, undoing any changes that the installation process introduced. ❖ Back up your critical data (see “Backing up your data or your entire computer with the Windows® operating system” on page 129).
  • Page 131 If Something Goes Wrong Develop good computing habits USB Sleep and Charge is not working. USB Sleep and Charge may be disabled. Open the TOSHIBA Sleep and Charge utility to check if the feature is disabled and to enable it if necessary.

  • Page 132: If You Need Further Assistance

    Toshiba’s Technical Support Web site For technical support, or to stay current on the most recent software and hardware options for your computer, and for other product information, be sure to regularly check the Toshiba Web site at KIRASeries.com/support. Other Toshiba Internet Web sites toshiba.com...

  • Page 133: Toshiba's Worldwide Offices

    Spain United States The Rest of Europe Toshiba America Information Toshiba Europe (I.E.) GmbH Systems, Inc. Hammfelddamm 8 9740 Irvine Boulevard D-4-1460 Neuss Irvine, California 92618 Germany United States For more information on additional Toshiba worldwide locations, please visit: www.toshiba.co.jp/index.htm.

  • Page 134: Appendix A: Toshiba Function Keys

    Appendix A TOSHIBA Function Keys TOSHIBA Function keys provide a quick way to modify selected system functions and to launch applications. Functions TOSHIBA Function keys are used to set or modify the following system functions: ❖ Help file ❖ Brightness control ❖...

  • Page 135: Help File

    TOSHIBA Function Keys Functions Help file This TOSHIBA Function key displays the help file. Display brightness This TOSHIBA Function key decreases the screen brightness. This TOSHIBA Function key increases the screen brightness.

  • Page 136: Output (Display Switch)

    TOSHIBA Function Keys Functions Output (Display switch) This TOSHIBA Function key cycles through the display options and highlights the available options. (Only the first option is available when you do not have an external monitor attached.) ❖ PC screen only ❖...

  • Page 137: Disabling Or Enabling The Touch Pad

    This TOSHIBA Function key allows you to start playing or pause the media currently playing. This TOSHIBA Function key allows you to go to the next track. This TOSHIBA Function key decreases the volume.

  • Page 138: Volume Mute

    Enables the wireless antenna (Airplane mode is OFF). Keyboard Function keys This TOSHIBA Function key allows you to zoom out. This TOSHIBA Function key allows you to zoom in. This TOSHIBA Function key turns the backlit keyboard ON and OFF.

  • Page 139: Appendix B: Power Cord/Cable Connectors

    Appendix B Power Cord/Cable Connectors Your computer ships with the correct power supply for the country of purchase. This appendix shows the shapes of the typical AC power cord/cable connectors for various parts of the world. Canada UL approved CSA approved United Kingdom Europe VDA approved...

  • Page 140: Glossary

    Glossary TECHNICAL NOTE: Some features defined in this glossary may not be available on your computer. Acronyms The following acronyms may appear in this User’s Guide. Alternating Current BIOS Basic Input/Output System BD-ROM Blu-ray Disc Read-Only Memory bits per second Compact Disc CD-ROM Compact Disc Read-Only Memory...
  • Page 141 Glossary Dots Per Inch Digital Versatile (or Video) Disc DVD-ROM Digital Versatile (or Video) Disc Read-Only Memory eSATA external Serial Advanced Technology Attachment File Allocation Table Federal Communications Commission gigabyte GBps gigabytes per second Hard Disk Drive HDMI High-Definition Multimedia Interface High-Definition Multimedia Interface Consumer HDMI CEC Electronics Control...
  • Page 142 Glossary Real-Time Clock Secure Digital SDRAM Synchronous Dynamic Random Access Memory Solid State Drive Thin Film Transistor Universal Serial Bus Uniform Resource Locator Wide Area Network World Wide Web Terms The following terms may appear in this User’s Guide. active-matrix display—A liquid crystal display (LCD) made from an array of liquid crystal cells using active-matrix technology.
  • Page 143 Glossary backup—A copy of a file, usually on a removable disk, kept in case the original file is lost or damaged. Basic Input/Output System (BIOS)—See BIOS. baud rate—The speed at which a communication device, such as a printer or modem, transmits information. Baud rate is the number of signal changes per second (not necessarily the same as bits per second).
  • Page 144 Glossary cache—A section of very fast memory in which frequently used information is duplicated for quick access. Accessing data from cache is faster than accessing it from the computer’s main memory. See also CPU cache, L1 cache, L2 cache. CD—An individual compact disc. See also CD-ROM. CD-ROM (Compact Disc Read-Only Memory)—A form of high- capacity storage that uses laser optics instead of magnetic means for reading data.
  • Page 145 Glossary CPU—See Central Processing Unit (CPU). CPU cache—A section of very fast memory residing between the CPU and the computer’s main memory that temporarily stores data and instructions the CPU will need to execute commands and programs. See also cache, L1 cache, L2 cache. cursor—An on-screen symbol (usually a flashing vertical line) that indicates the position where characters will appear when you enter data.
  • Page 146 Glossary disk drive—The device that reads and writes information and programs on external media or hard disk. It rotates the disk at high speed past one or more read/write heads. document—Any file created with an application and, if saved to disk, given a name by which it can be retrieved.
  • Page 147 Glossary file—A collection of related information, saved on disk with a unique name. A file may be a program, information used by a program, or a document. See also document. File Allocation Table (FAT)—The section of a storage drive that keeps track of the location of stored files.
  • Page 148 HDMI cables. See also HDMI. Hibernation—A feature of many Toshiba computers that saves to the internal storage drive the current state of your work, including all open files and programs, when you turn the computer off. When you turn on the computer again, your work is returned to the same state it was when the computer was turned off.
  • Page 149 Glossary LAN (Local Area Network)—A group of computers or other devices dispersed over a relatively limited area and connected by a communications link that enables any device to interact with any other on the network. LED (Light Emitting Diode)—A solid state lamp (SSL) that uses light-emitting diodes (LEDs) as the source of light, which offers long life and high efficiency output.
  • Page 150 Glossary multi-function drive—A DVD drive that can read and write to CD and DVD media. multimedia—A combination of two or more media, such as sound, animation, and video in a computer program or presentation. Musical Instrument Digital Interface—See MIDI. network—A collection of computers and associated devices that are connected by communications facilities.
  • Page 151 Glossary pixel—Short for “picture element.” The smallest dot that can be produced on a screen or printer. Plug and Play—Generally, refers to the computer’s ability to automatically configure itself to work with peripheral devices. When capitalized, refers to a standard that, when followed by a device manufacturer, allows a computer to configure itself automatically to work with the device.
  • Page 152 Glossary resolution—A measure of the sharpness of the images that can be produced by a printer or displayed on a screen. For a printer, resolution is expressed in dots per inch (dpi). For a screen, it is expressed as the number of pixels available horizontally and vertically.
  • Page 153 Glossary ® Suspend—A feature of some Windows operating systems that allows you to turn off the computer without exiting your open applications and to continue from where you left off when you turn the computer on again. Swipe—Swipe an open window to the left or right of the screen to display the next or previous window.
  • Page 154 Glossary Web—See World Wide Web. ® Wi-Fi —A registered trademark term of the Wi-Fi Alliance that stands for Wireless Fidelity, and is another term for the communication protocol to permit an Ethernet connection using wireless communication components. World Wide Web (www)—The worldwide network of Web sites linked together over the Internet.

  • Page 155: Index

    Index charge indicator light 40 charge time 72 AC adaptor 38 charger 72 AC power 72 charging 41 AC power light 38 charging the real-time clock accessing (RTC) 73 network 87 conserving power 77 adding determine remaining power 75 optional external devices 45 indicator light 75 adequate ventilation low charge 76...
  • Page 156 Index BIOS Setup exploring the 84 see System Settings icons 84 recycle bin 85 standard features 83 caring for your computer 62 Desktop Assist 93 changing Media & Entertainment tab 94 battery 79 Support & Recovery tab 96 charging the battery 41 Tools &...
  • Page 157 85 Initial setup notifications 86 using your computer for the first time 42 internal storage drive online resources recovery 45 Toshiba 69 optional external devices adding 45 keyboard function keys 65 special Windows® keys 65 password troubleshooting 119...
  • Page 158 Service Station 109 safety 35 setting printer low battery notifications 76 troubleshooting 124 setting up problem solving AC adaptor 38 contacting Toshiba 132 communications 86 Startup options 114 computer 38 software 42 real-time clock (RTC) work environment 30 battery 71 settings...
  • Page 159 118 Toshiba printer 124 online resources 69 restore points 127 registering computer screen does not look correct/ Toshiba Web site 42 flickers 120 worldwide offices 133 slow Internet connection 116 TOSHIBA Application Installer 110 sound system 123 TOSHIBA Function key...
  • Page 160 Index USB Wakeup function does not work 131 user password, deleting 101 user password, setting 100 using a microphone 88 eco power plan 79 Memory card reader 90 touch pad 56 Web Camera 89 using the keyboard 64 Utilities 92 video projector adjusting display 61 warranty...

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