E | Technical Support - Socket Cordless Serial Adapter User Manual

Appendix E Technical Support
If you have trouble installing or using the Cordless Serial Adapter with
Bluetooth Wireless Technology, Socket has two technical support resources
to help you. Please note that technical support is available in English only.
1. Socket On-Line Support (SOS)
Socket On-Line Support is an automated technical
support program that interacts with you to provide the
answers you need. SOS provides immediate service and is the best place
to start for technical support. To access SOS, visit:
www.socketmobile.com/support/faq. Click on the SOS icon.
If SOS cannot solve your problem, end the session by submitting an
email inquiry to a Socket technical support engineer as prompted. Your
interactive session will be saved for reference.
2. Human Technical Support
IMPORTANT! To obtain personal technical support from a Socket
technical support engineer, you must first register your product online
at www.socketmobile.com/support/support/new.
Immediately after product registration, log in, click on the Technical
Support tab, and click Create New Ticket to submit a request for
technical support. If we cannot resolve your inquiry by email, we can
arrange for a support engineer to call you at a specific time.
APPENDIX E: TECHNICAL SUPPORT 43