Troubleshooting; Faqs - Apogee Symphony Mobile User Manual

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Symphony Mobile – User's Guide

Troubleshooting

Two messages "An error has occurred..." and "Symphony is now configured correctly" are

alternately displayed onscreen. How can I stop this and get the system to settle down?

There are a few reasons this may occur:

There may be a mismatch exists between the CoreAudio sample rate (as indicated in

the OS X utility Audio Midi Setup) and the hardware's sample rate. This occurs most

frequently when the first hardware interface is clocked externally to a Master clock

such as Apogee's Big Ben. Be sure that the Master clock is set to the same sample

rate as the CoreAudio sample rate.

All Hardware interfaces aren't synchronized – verify that all hardware interfaces are

receiving clock from the master clock.

My Apogee interfaces aren't appearing in Maestro – how can I remedy this?

Interfaces won't appear in Maestro until they are properly connected and clocked;

make sure that the Lock indications on each hardware interface indicate a stable lock

at the correct sample rate.

If some interfaces are appearing but others aren't, be sure that the configuration of

interfaces connected is supported, i.e listed in the Interface Connections Chart on

10-15.

Keep in mind that setting an AD or DA16X in Advanced routing will change the number

of interfaces that may be connected. Thus, 2 ADs and 2 DAs in Standard routing will

all appear in Maestro, while only the first AD/DA pair appears when set in Advanced

routing.

When Apogee hardware interfaces don't appear in Maestro, how can I set the first interface

to External clock?

When first configuring a Symphony setup with an external Master clock, one may

encounter the situation whereby the first interface must be set to External Clock in

Maestro, but can't appear in Maestro until clock is correctly configured. To overcome

this conundrum, select the Maestro menu item Tools > Reset Symphony Clocking; a

dialog box appears offering the options to set clock on the first hardware interface to

External or Internal.

Troubleshooting

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