Solving Malfunctions - Triumph Adler DCC 2520 Basic Instruction Manual

Troubleshooting

Solving Malfunctions

The table below provides general guidelines for problem solving.
If a problem occurs with your machine, check the checkpoints and perform procedures indicated on
the following pages. If the problem persists, contact your Service Representative.
Symptom
The operation panel does
not respond when the
machine is turned on ( |
position).
Pressing the Start key
does not produce copies.
The original size is not
detected properly.
Blank sheets are output. Are the originals loaded correctly?
Printing is too light.
Printing is too dark.
Copies have a moire
pattern (dots grouped
together in patterns and
not aligned uniformly).
Copies are not clear.
Copies are dirty.
Printer output is fuzzy.
6-2
Checkpoints
Is the machine plugged in?
Is a message displayed on the touch
panel?
Are the originals loaded correctly?
Is the machine installed beneath
fluorescent lights?
Is the machine installed beneath
fluorescent lights?
Is the machine set to Manual Exposure
mode?
Is the toner distributed evenly within the
toner container?
Is there a message indicating the
addition of toner?
Is the copy paper damp?
Is the machine set to Manual Exposure
mode?
Is the original a printed photograph?
Did you choose appropriate image
quality for the original?
Is the copy paper damp?
Is special color copy paper being used? Use special color copy paper.
Are the original platen or platen dirty?
Is the copy paper damp?
Is special color copy paper being used? Use special color copy paper.
Corrective Actions
Plug the power cord into an AC outlet.
Determine the appropriate response to
the message and take action
accordingly.
When placing originals on the platen,
place them face-down and align them
with the original size indicator plates.
Place originals face-up in the optional
document processor.
Do not install this machine beneath
fluorescent lights.
When placing originals on the platen,
place them face-down and align them
with the original size indicator plates.
Place originals face-up in the optional
document processor.
Do not install this machine beneath
fluorescent lights.
Use the exposure adjustment key to set
the correct exposure level.
Shake the toner container up and down
approximately 10 times.
Replace the toner container.
Replace the copy paper with new paper. page 2-2
Use the exposure adjustment key to set
the correct exposure level.
Set the image quality to [Print].
Select an appropriate Image Quality
mode.
Replace the copy paper with new paper. page 2-2
Clean the original platen or platen glass. page 5-2
Replace the copy paper with new paper. page 2-2
Reference
Page
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page 6-4
page 2-16
page 2-18
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page 2-16
page 2-18
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page 3-6
page 5-5
page 5-5
page 3-6
page 3-5
page 3-5
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