Changing The Look; Using The Active Call List - Inter-Tel Contact Center Suite User Manual

Changing the Look

When the Startup Wizard runs, you select the look and feel, however, you can change the
look at any time using the steps below.
To change the CallViewer appearance:
1. From the Windows tray bar menu, right-click the CallViewer icon (
Look And Feel.
2. Select a look from the list available. When you have clicked on your selection, the
current look closes, and the new look is opened. This may take a few seconds to
complete.
Future releases of CallViewer may contain additional "look and feel" options
NOTE
that are not described in this User Guide.

Using the Active Call List

The Active Call List displays calls that are currently active at your extension, including
those alerting, answered (i.e., in progress), and holding. You can easily answer, end, hold,
and transfer the calls that appear in the list using the call control buttons described in the
online help.
To use a control button, select the item in the call list and then click the desired control
button. In addition to the call controls, there may be options for user-defined actions, which
are represented with a
buttons and user-defined actions.
22
icon. See the online help for descriptions of the call control
), and select
Contact Center Suite User Guide