Advertisement
MISSING CBR
0xC004C052
ERROR CODES REASON
0x80072efd
NO INTERNET
0x80072EE7
CONNECTIVETY
0x8004cf44
CERCUMVENT
0xC004C4B1
ACTIVATION
0xC004C4B0
FAILURE
0xC004C4AB
KEY BLOCKED IN
0xC004C4A9
SPECIFIC REGION
0xC004C017
RIT ERROR
0xC004F00F
COA KEY
0xC004C016
0xC004F010
0xC004F005
0xC004F004
0xC004C4A5
0xC004C4A4
0xC004C010
INVALID KEYS
0xC004C00F
0xC004C00E
0xC004C007
0xC004C004
0xC004C001
This preinstalled version of Windows
can't be activated. Contact your PC
manufacturer for assistance, or buy a
new key
ACTIVATION ERROR CODES FOR WINDOWS 8
SCREEN MESSAGE
If you want to activate online, you
need to connect to the Internet-or
you can call us.
There are files on your PC that are
preventing activation. You need to
buy and reinstall a new version of
This product key doesn't match the
region you're in, so try a different
region
This PC isn't activated anymore. If you
reinstalled Windows or made changes
to your hardware recently. You can
contact customer support for help
This product key can only be used to
restore Windows on PCs that have
Windows pre-installed. You can
activate windows on the phone
This product key didn't work. Try a
different key, or buy a new one.
Provide a key over the phone and capture
YES
details in CRM.
(DO NOT PROVIDE KEY)
PROVIDE
RECOMMENDED STEPS
KEYs
Recommend Customer to either connect or
NO
contact MS for manual phone based
activation
Recommend Customer to either purchase a
NO
new key or contact Microsoft
Recommend customer to change region in
NO
country preference or contact MS
Recommend Customer to contact MS per
NO
error screen.
NO
Refer customer to Activate by Phone
a) Recommend Customer to MS for activation
NO
b) If no resolution, escalate to CSAT Team
Escalate to MBRDPK@lenovo.com
immediately
REASON
No Internet
Fraudulent activity
Trying to activate license outside
region it can be acquired.
Caused by multiple activation on
same system.
(e.g.: reinstalling
image and activating )
OEM COA key (from label) entered
to activate.
PC no longer matches what's
recorded in MS database . Caused
due to hardware changes – resulting
a different hardware hash – once the
CBR is submitted. Damaged
Windows files can cause some of
these errors.
Advertisement
