Dos; Before Calling Tech Support - M-Audio Portman PC/P Manual

SOLUTION: There could be a problem with your MIDI program
setup, or the program itself. In order to check if the PORTMAN is
causing the problem, remove the PORTMAN MIDI driver from your
Multimedia drivers or Control Panel-Driver applet. After rebooting
Windows without the PORTMAN driver installed, check to see if the
program still fails in the same way. If it still fails, contact the manufac-
turer of your MIDI program. Otherwise, check you PORTMAN driver
setup to make sure the Port Address, IRQ, and Extra Pulse Width set-
tings are correct.

DOS

SYMPTOM: My PORTMAN works fine with my Windows MIDI
programs, but it isn't found by my DOS MIDI programs.
SOLUTION 1: The PORTMAN PC/P is no longer supported in DOS.

BEFORE CALLING TECH SUPPORT

It is best to be in front of the computer in which you are installing the PORTMAN
when attempting to reach Midiman Technical Support for help. Have the computer
powered up, with the PORTMAN PC/P Drivers and Diagnostics Disk and this manual
close by. Please be ready to identify which Midman product you have, and to concise-
ly explain what the problem is that you are encountering. Take a deep breath, then
dial the Tech Support number listed on the back of the manual or email at the address
listed. Tech Support hours are 9AM to 5PM Pacific time, Monday thru Friday. There
is no best time to call, but persevere and you will get through to a human being who
will be eager to help you. Expect email answers within 24 to 36 hrs.
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