Technical Support; Warranty - Mad Catz CONTROL PAD PRO User Manual

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connected.
Problem: The Control Pad Pro does not vibrate.
Explanation: Vibration only occurs in certain points during gameplay. For
example, in a driving game the controller may not vibrate until you
drive into a wall. Also, some games may not support the vibration
feature, or the feature must be turned on in the game options menu.
Please refer to the software instruction manual for more details.
Solution: Read your software instruction manual. You may need to turn the
function on in the game menu.
Problem: The Control Pad Pro will not plug into my game console.
Solution: Check to make sure that you have the correct plug and are not using
the breakaway connector plug.

TECHNICAL SUPPORT

Mad Catz provides technical support for all of its products in a variety of ways.
Online - Check the Mad Catz Home Page at www.madcatz.com. There you will
find up-to-the-minute solutions, tips, and information for all of our products. Our
comprehensive Tech Support area offers answers to nearly every question.
E-mail - You can send e-mail to our Support Technicians at
techsupport@madcatz.com. In most cases, you will receive a reply within one
business day.
Telephone - Technical Support is available from 8 A.M. to 4
standard time, Monday through Friday (excluding holidays) at 1.800.659.2287 (U.S.
only) or 1.619.683.9830 (outside U.S.)
Fax - Technical Support is available via fax at 1.619.683.9839.
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WARRANTY

When you purchase from Mad Catz, you purchase quality. We put our products
through comprehensive tests to ensure the highest reliability and compatibility.
You will probably never encounter a problem with our products, but if you should
experience any difficulties, Mad Catz offers a five (5) year replacement warranty
on this product. Mad Catz warrants to the original consumer purchaser that this
product is free from defects in either material or workmanship. If a defect covered
by this warranty occurs, Mad Catz, at its option, will repair or replace the product
at no charge. Mad Catz' products are tested to withstand normal wear and tear,
but are not indestructible and can be damaged if misused. The Mad Catz warranty
does not cover normal wear and tear or abusive use. This warranty does not
apply to products used for any industrial, professional or commercial purpose. This
warranty does not apply to products that have been damaged by abuse, misuse,
modification or tampering or by any other cause not relating to either materials
or workmanship. If a replacement is necessary and your product is no longer
available, a comparable product may be substituted at Mad Catz' sole discretion.
The Mad Catz limited lifetime warranty is available to North American customers
only, including Canada, Mexico and the United States
To activate your five (5) year warranty, you must:
• Register your Mad Catz product on the web at www.madcatz.com
To obtain warranty service, you must:
• Call Mad Catz Technical Support at 1.800.659.2287 (USA only) or 1.619.683.9830
(outside USA)
• Obtain a Return Authorization Number from Mad Catz Technical Support
• Return the product to Mad Catz with the postage prepaid and insured. Mad Catz
will not be responsible for any loss or damage during shipment. Mad Catz will
pay the full return shipping (see return address below)
• Enclose a copy of the original sales receipt showing a purchase date
• Enclose a full return address along with daytime and evening phone numbers
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