How To Deal With Warranty Problems; Steps To Take - Jeep Commander Warranty Information Booklet

HOW TO DEAL WITH WARRANTY PROBLEMS

7. How to Deal with Warranty
Problems

7.1 Steps to Take

A. In General
Normally, warranty problems can be resolved by
your dealer's sales or service departments. That's
why you should always talk to your dealer's
service manager or sales manager first. But if
you're not satisfied with your dealer's response to
your problem, Chrysler Motors LLC ("Chrysler")
recommends that you do the following:
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Step 1: Discuss your problem with the owner or
general manager of the dealership.
Step 2: If your dealership still can't resolve the
problem, contact the Chrysler Customer Assistance
Center. You'll find the address in
section 7.2.
B. What Chrysler Will Do
Once you have followed the two steps described in
7.1(A), a Chrysler representative at Chrysler headquar-
ters will review your situation. If it's something that
Chrysler can help you with, Chrysler will provide your
dealer with all the information and assistance necessary
to resolve the problem. Even if Chrysler can't help you,
Chrysler will acknowledge your contact and explain
Chrysler's position.