Working With Company E-Mails; Automatic Synchronization Through Direct Push; Scheduled Synchronization; Instant Download Through Fetch Mail - HTC Snap User Manual

58 Working With Company E-mails and Meeting Appointments

7.2 Working with Company E-mails

Your phone gives you instant access to your company e-mail messages and lets you manage your messages
easier. Messaging features such as Direct Push, Fetch Mail, and Filtering messages are just some of the tools you
can use to manage your e-mail messages.
Note Some messaging features depend on the Microsoft Exchange Server version used. Check with your network
administrator for the availability of Exchange Server features.

Automatic synchronization through Direct Push

Direct Push technology (push e-mail feature) enables you to receive new e-mail messages on your phone as soon
as they arrive in your Inbox on the Exchange Server. With this feature, items such as contacts, calendar and tasks
are also immediately updated onto your phone when these items have been changed or new entries have been
added on the Exchange Server. To make Direct Push work, you need to have a Wi-Fi or data connection on your
phone. You need to perform a full synchronization between your phone and the Exchange Server first before
Direct Push can be enabled.
Requirement The Direct Push feature works for your phone only if your company is using Microsoft Exchange Server
To enable Direct Push via Comm Manager
1. Click Start > All Programs > Comm Manager.
2. On the Comm Manager screen, click the Microsoft Direct Push option.
indicates that you will receive e-mail messages as they arrive.
indicates that you need to manually retrieve your e-mail messages.

Scheduled synchronization

If you do not want to use Direct Push, you can set a regular schedule for synchronizing Outlook e-mail and
information.
1. In ActiveSync on your phone, click Menu > Schedule.
2. Select a shorter time interval in the Peak times box for you to be able to receive e-mail messages more
frequently.
3. Select a longer interval in the Off-peak times box.
Tip Click Menu > Peak Times to set the peak and off-peak times.

Instant download through Fetch Mail

Fetch Mail downloads an entire e-mail immediately without the need for you to perform a full Send/Receive
action.
Requirement Fetch Mail works for your phone only if your company is using Microsoft Exchange Server 2007 or higher.
1. Click Start > All Programs > Messaging > Outlook E-mail.
2. Click an e-mail message to open it.
3. By default, only the first few kilobytes of the message is shown. To download the whole e-mail, scroll to
the bottom of the message then click Get the rest of this message.
4.
A downloading status message appears. Wait for the remainder of the message body to be downloaded.
Notes • For information about changing e-mail sync options such as setting the download size for e-mail, see
"Customizing e-mail settings" in Chapter 6.
• When you receive an e-mail that contains a link to a document such as a PDF or Microsoft Office document
located on SharePoint or an internal file server, you can click the link to view the document on your phone. You
can view the document only if you have a Microsoft Outlook account that synchronizes with Microsoft Exchange
Server 007 or later. Exchange Server must also be set up to allow access to SharePoint document libraries or
internal file servers.
2003 Service Pack 2 (SP2) with Exchange ActiveSync or higher version.