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TROUBLESHOOTING
First try the solutions suggested here or visit our website at www.whirlpool.com/help
for assistance and to possibly avoid a service call.
Check the following for
Feet may not be in contact
Front and rear feet must be in firm contact with floor, and washer must
proper installation or see
with the floor and locked,
be level to operate properly. Jam nuts must be tight against the bottom
"Using Your Washer"
of the cabinet.
section.
Washer may not be level.
Check floor for flexing or sagging. Bfflooring is uneven, a 3/4" (19 mm)
piece of plywood under your washer will reduce sound.
Clicking or metallic
noises
Gurgling or humming
Humming
Load could be unbalanced.
Objects caught in washer
drain system.
Washer may be
draining water.
The sensing light is on.
See "Level the Washer" in "hstallation
hstructions'.
Load garments in loose heaps evenly around the washplate.
Do not load
garments directly over the center of the washplate. Adding wet items to
washer or adding more water to basket could unbalance washer.
Wash smaller loads to reduce imbalance.
Use Bulky Htems cycle for oversized, non-absorbent
items such
as comforters or poly-filled jackets.
See "Cycle Guide" and "Using Your Washer" in this "Use and Care
Guide".
Empty pockets before washing. Loose items such as coins could fall
between basket and tub or may block pump. Htmay be necessary to call
for service to remove items.
Htis normal to hear metal items on clothing such as metal snaps, buckles,
or zippers touch against the stainless steel basket.
Htis normal to hear the pump making a continuous humming sound with
periodic gurgling or surging as final amounts of water are removed during
the spin/drain cycles.
You may hear the hum of the sensing spins after you have started the washer.
This is normal. Sensing spins will take several minutes before water is added
to the washer.
Check the following for
Washer not level.
Water may splash off basket if washer is not level.
proper installation:
Fill hoses not attached tightly.
Tighten fill-hose connection.
Fill hose washers.
Make sure all four fill hose flat washers are properly seated.
Drain hose connection.
Pull drain hose from washer cabinet and properly secure it to drainpipe
or laundry tub.
Check household plumbing
Water can backup out of a clogged sink or drainpipe. Check all
for leaks or clogged sink
household plumbing for leaks (laundry tubs, drain pipe, water pipes,
or drain,
and faucets.)
Washer not loaded properly.
Not enough water
in washer
Washer won't run or fill,
washer stops working
or wash light remains
on (indicating that the
washer was unable
to fill appropriately)
12
Load not completely covered
in water.
Check for proper water supply.
Unbalanced loading can cause basket to be out of alignment and cause
water to splash off tub. See "Using Your Washer" for loading instructions.
This is normal operation for an HE low-water washer. The load will not be
completely underwater. The washer senses load sizes and adds correct
amount of water for optimal cleaning. See "What's New under the Lid."
IMPORTANT: Do not add more water to washer. Adding water lifts the
garments off the washplate, resulting in less effective cleaning.
Both hoses must be attached and have water flowing to inlet valve.
Both Hot and Cold water faucets must be turned on.
Check that inlet valve screens have not become clogged.
Check for any kinks in inlet hoses, which can restrict water flow.
J
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Troubleshooting
