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User manual
TROUBLESHOOTING
Your washing machine is equipped with various automatic
safety and feedback functions. They enable failures
and needed maintenance to be detected and indicated
accordingly.
Anomalies:
The washing machine does not
turn on.
The wash cycle does not start.
The washing machine does not
fill with water (the message "h2o"
is shown on the display). "Beep"
sound every 5 seconds.
The washing machine loads and
drains water continuously.
The washing machine does not
drain or does not spin.
The washing machine vibrates
excessively during the spin cycle.
The washing machine leaks water.
The machine is locked and the
display flashe , indicating an error
code (e .g . F-01, F- . .).
Too much foam is formed.
Door is locked, with or without failure
indication, and the programme does
not run.
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These failures are frequently so minor that they can be
removed within a few minutes.
Possible causes / Solution:
• The plug is not inserted into the electrical outlet, or not enough to make contact.
• There has been a power failure.
• The door is not fully closed.
• The "ON/OFF" button has not been pressed .
• The "Start/Pause" button has not been pressed.
• The water tap is not open.
• A "Start delay" has been set.
• The water intake hose is not connected to the tap.
• The hose is bent.
• The water tap is not open.
• The mains water supply has been shut off.
• There is not enough pressure.
• The "Start/Pause" button has not been pressed.
• The drain hose has not been installed at 65 to 100 cm from the ground.
• The end of the drain hose is immersed in water.
• The drain connector on the wall does not have an air vent.
• If the problem persists after having performed these checks, close the water tap,
shut off the washing machine, and call the After-sales service. If the dwelling
is located on one of the uppermost floors of a building, a siphon effect can
sometimes occur, thus causing the washing machine to load and drain water
continuously. Special anti-siphon valves are available on the market to prevent
these types of problems.
• The programme does not include the draining function: with certain programmes
it must be activated manually.
• The drain hose is bent.
• The drain line is obstructed.
• At the time of installation, the drum was not properly unblocked.
• The washing machine is not level.
• The washing machine is squeezed between furniture and the wall.
• The water intake hose has not been tightened properly.
• The detergent dispenser is clogged.
• The drain hose has not been properly fastened.
• Shut off the machine, disconnect the plug from the outlet, and wait about 1
minute before turning it back on.
• If the problem persists, call the After-sales service.
• The detergent is not compatible with the washing machine (it must bear the
wording "for washing machines", "for hand washing and washing machines", or
something similar).
• The dosage was excessive.
• Door is locked in case of power breakdown. Programme will continue automatically
as soon as the mains is available again.
• Washing machine is in a standstill. Programme will continue automatically
after the origin of the standstill does not persist anymore.
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