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5. Verify that any cables are firmly connected to their corresponding connectors on the expansion cards. If any cables appear loose, reconnect
them.
For instructions on which cables should be attached to specific connectors on an expansion card, see the expansion card's documentation.
6.
Remove all expansion cards
7.
Replace the computer
cover, reconnect the system to an electrical outlet, and turn it on.
8. Start the
Dell Diagnostics
9. Run the RAM test group.
If the tests complete successfully, proceed to step 10. If any of the tests fail, see
assistance.
10. Turn off the system, disconnect it from the electrical outlet, and remove the computer cover.
11. Reinstall one of the expansion cards that you removed previously, and repeat steps 6 and 7.
If any of the tests fail, the expansion card you just reinstalled is faulty and needs to be replaced. If the tests complete successfully, repeat
steps 8 and 9 with another expansion card.
12. If you have replaced all the expansion cards removed previously and the expansion card problem is not resolved, see
information on obtaining technical assistance.
Troubleshooting System Memory
A computer memory problem can be a faulty Rambus in-line memory module (RIMM) or a faulty system board. If a random-access memory (RAM)
error message appears, the computer probably has a memory problem.
When you turn on or reboot the system, the Caps Lock and Scroll Lock indicators on the keyboard should flash momentarily and then turn off. If the
Num Lock option in
System Setup
Abnormal operation of these indicators can result from a defective RIMM in socket A. To troubleshoot system memory, perform the following steps:
1. Turn on the system, including any attached peripherals.
CAUTION: Before you remove the computer cover, see
2. If an error message indicates invalid system configuration information,
amount of memory displayed does not match the amount of memory installed, turn off the computer, disconnect it from the electrical outlet,
remove the computer
cover,
3. Replace the AGP card brace,
4. If the problem is not resolved, start the
5. Run the RAM test group.
6. If the Dell Diagnostics identifies a faulty RIMM,
Dell Diagnostics does not identify the cause of the problem and the problem is still not resolved, see
obtaining technical assistance.
Troubleshooting the Video Subsystem
Troubleshooting video problems involves determining which of the following is the source of the problem: the monitor, the monitor interface cable,
or the video card.
Before attempting to troubleshoot the video subsystem, perform the procedure found in
the monitor is the source of the problem.
If the monitor is not at fault, perform the following steps:
1. Check the monitor cable connections as indicated in
2. If the problem is not resolved, see your video card documentation for further troubleshooting instructions.
If any of the tests fail, see
Troubleshooting the System Board
except the video card.
by inserting the Dell ResourceCD and rebooting the system.
is set to On, the Num Lock indicator should flash momentarily and then remain on; otherwise, it should turn off.
remove the AGP card
brace, and reseat the RIMMs in their sockets.
replace the computer
cover, reconnect the system to an electrical outlet, and turn it on.
Dell Diagnostics
by inserting the Dell ResourceCD and rebooting the system.
replace that
"Checking Connections and
"Getting
Help" for instructions on obtaining technical assistance.
"Getting
Help" for information on obtaining technical
"Safety First—For You and Your
enter System Setup
RIMM. If the Dell Diagnostics determines that the system board is faulty, or if the
"Troubleshooting the
Switches."
"Getting
Computer."
and check the System Memory option. If the
"Getting
Help" for instructions on
Monitor" to determine whether or not
Help" for
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Table of Contents
Troubleshooting
