Troubleshooting - Kenmore 665.63792 Use & Care Manual

TROUBLESHOOTING
Try the solutions suggested here first in order to avoid the
cost of an unnecessary service call.
Nothing will operate
• Has a household fuse been blown or has the circuit
breaker been tripped?
Replace the fuse or reset the circuit.
• Is the appliance wired properly?
See Installation Instructions provided with your oven.
Oven will not operate
• Is the door completely closed?
Firmly close door.
• Is a spacer (on some models) attached to the inside of
door?
Remove spacer, then firmly close door.
• Is the electronic oven control set correctly?
See "Microwave Oven Control" section.
• Is the Child Lock set?
See "Child Lock" section.
• Is the Learning Mode activated?
See "Learning Mode" section.
• Is the magnetron working properly?
Try to heat 1 cup (250 mL) of cold water for 2 minutes at
100% cooking power. If water does not heat, contact a Sears
trained repair specialist. See back cover.
Touch screen does not take command, or takes wrong
command
• Try using fingertip or fingernail. See "Display/Touch Screen"
section.
Oven door looks wavy
• This is normal and will not affect performance.
Turntable will not operate
• Is the turntable properly in place?
Make sure turntable is correct-side up and is sitting securely
on the turntable support. See "Turntable" section.
Is the turntable support operating properly?
Remove turntable. Remove and replace turntable support.
Replace turntable. Put in 1 cup (250 mL) of water, then restart
oven. If still not working, contact a Sears trained repair
specialist. See back cover. Do not operate the oven without
turntable and turntable support working properly.
Turntable rotates in both directions
• This is normal and depends on motor rotation at beginning of
cycle.
Display shows messages
• Is the display showing an "Oven Status" screen, with a
letter/number code and instruction to inform Sears?
The oven has detected an internal problem. It has run a self-
checking program and displayed the error. Contact a Sears
trained repair specialist. See back cover.
Display shows time countdown, but oven is not
operating
• Is the Kitchen Timer in use?
See "Kitchen Timer" section.
• Is the Learning Mode in use?
See "Learning Mode" section.
Tones are not sounding
• Are tones turned off?
See "Tones" section.
Steam is coming from the vent grille
• Some steam is normal.
Fan running slower than usual
• Has the oven been stored in a cold area?
The fan will run slower until the oven warms up to normal
room temperature.
Cooking times seem too long
• Is the cooking power set properly?
See "Cooking Power" section.
• Are large amounts of food being heated?
Larger amounts of food need longer cooking times.
• Is the incoming voltage less than specified in the
"Microwave Oven Safety" section?
Have a qualified electrician check the electrical system in the
home.
Radio or TV Interference
• Is the oven plugged into the same outlet?
Try a different outlet.
• Is the radio or TV receiver near the oven?
Move the receiver away from the oven, or adjust the radio or
TV antenna.
• Are the oven door and sealing surfaces clean?
Make sure these areas are clean.
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