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Problem
Possible Causes
Solutions
Scratches or
Coarse particles such as salt
Be sure cooktop surface and bottom of cooking utensils are
abrasions on
or sand between cookware
clean before usage. Small scratches do not affect cooking and
cooktop surface,
and cooktop surface,
will become less visible with time.
Cleaning materials not
See "Cooktop Cleaning" and "Cooktop Maintenance" in the Care
recommended for ceramic
and Cleanino
section of this Use & Care Guide.
cooktop have been used.
Cookware with rough or
Use clean, smooth, flat-bottomed
cookware.
dirty bottoms used.
Metal marks on the
Sliding or scraping of metal
Do not slide metal utensils on cooktop surface. Use a ceramic-
cooktop,
utensils on cooktop surface,
glass cooktop cleaning creme to remove the marks. See
"Cooktop Cleaning" and "Cooktop Maintenance" in the Care and
Cleaning
section.
Brown streaks or
Boilovers are cooked onto
Boilovers are cooked onto surface. Use razor blade scraper to
specks on cooktop
cooktop surface,
remove soil. See "Cooktop Cleaning" in the Care & Cleanino
surface,
section.
Areas of
Mineral deposits from water
Remove discoloration
using a ceramic-glass cooktop cleaning
discoloration
with
and food.
creme. Always be sure to use cookware with clean, dry bottoms.
metallic sheen on
cooktop surface.
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