Page 2: Copyright Information
The most up-to-date drivers and manuals are available from the web site: http://www.okiprintingsolutions.com Trademark Information _______________________________ Oki and Microline are registered trademarks of Oki Electric Industry Company Ltd. EFI, Fiery, the Fiery logo and Spot-On are registered trademarks of Electronics for Imaging, Inc.
Page 3: Table Of Contents
ONTENTS Notes, cautions and warnings! ....7 Introduction ......8 Features .
Page 4 Using the Drivers CD..... . 42 OPERATION ......43 How to access the driver screens .
Page 5 Cover print ......62 How to use cover print ....62 Custom page size .
Page 6 Menus example 2 – MP Tray paper size..149 Oki service centers ..... . . 150 Authorized Service Providers .
Page 7: Notes, Cautions And Warnings
OTES CAUTIONS AND WARNINGS NOTE A note provides additional information to supplement the main text. CAUTION! A caution provides additional information which, if ignored, may result in equipment malfunction or damage. WARNING! A warning provides additional information which, if ignored, may result in a risk of personal injury. C9850 User’s Guide>...
Page 8: Introduction
NTRODUCTION Congratulations on buying an Oki color printer. Your new printer is designed with advanced features to give you clear, vibrant color prints and crisp black and white pages at high speed on a range of print media for the office.
Page 9: Features
10Base-T and 100Base-TX network connection lets you share this valuable resource among users on your office network > Automatic two-sided (duplex) printing for economical use of paper and compact printing of larger documents (C9850hdn) > Hard Disk Drive enables spooled and verified printing >...
Page 10: About This Guide
Additionally, the following optional features are available: > Additional paper trays for loading a further 530 sheets at a time to minimize operator intervention, or different paper stocks for letterhead stationery, alternative paper sizes or other print media: > 2nd/3rd Tray (530 sheets each) >...
Page 11 This is an electronic document stored on Printer Driver and Utilities CD. ® > EFI Fiery documentation suite > These documents include information for users and systems administrators utilizing the EFI Fiery Network Controller for the C9850. These are electronic documents stored on the Printer Driver and Utility CD and on our web site (check the web site, my.okidata.com).
Page 12 > Installation Guides: accompany consumable items and optional accessories to describe how to install them. These are paper documents that are packaged with the consumables and optional accessories. > Online Help: online information accessible from the printer driver and utility software. C9850 User’s Guide>...
Page 13: Online Usage
NLINE USAGE This guide is intended to be read on screen using an Adobe Acrobat Reader. Use the navigation and viewing tools provided in Acrobat. You can access specific information in two ways: > In the list of bookmarks down the left hand side of your screen, click on the topic of interest to jump to the required topic.
Page 14: Printing
RINTING PAGES The whole manual, individual pages, or sections may be printed. The procedure is: From the toolbar, select [File], then [Print] (or press the Ctrl + P keys). Choose which pages you wish to print: [All pages], (1), for the entire manual. [Current page], (2), for the page at which you are looking.
Page 15: Printer And Paper Overview
RINTER AND PAPER OVERVIEW PENING AND CLOSING THE TOP COVER To open the top cover, squeeze the top cover handle (1) to release the catch and raise the cover. To close the top cover, push gently (1) until the cover stops midway and then push harder (2) to close the cover completely.
Page 16: Identifying Major Components
DENTIFYING MAJOR COMPONENTS The major components of your printer are identified in the graphics below. Paper holding arm Top cover (face-down stacker) MP Tray (multi-purpose tray) Tray 1 side cover Paper size label Paper gauge Tray 1 (paper tray) Control panel Top cover handle C9850 User’s Guide>...
Page 17 Face-down stacker Power (on/off) switch Face-up stacker Duplex unit C9850 User’s Guide> 17...
Page 18 Interface unit Network interface connector USB interface connector Power connector Ventilation openings C9850 User’s Guide> 18...
Page 19 Image drum cartridge and toner cartridge (Cyan) Image drum cartridge and toner cartridge (Magenta) Image drum cartridge and toner cartridge (Yellow) Image drum cartridge and toner cartridge (Black) Toner cartridge Image drum cartridge Fuser unit LED heads C9850 User’s Guide> 19...
Page 20 Belt unit Drum basket handle Drum basket C9850 User’s Guide> 20...
Page 21: Software Supplied
High capacity Feeder (HCF) 3 trays (Optional). OFTWARE SUPPLIED CDs: > Printer Drivers Contains PCL and PS drivers, utilities and productivity software for the PCL driver. > EFI Utilities Contains utilities for use with the EFI Fiery driver C9850 User’s Guide> 21...
Page 22: Paper Recommendations
The best performance will be obtained when using standard weight 20 – 24 lb (75 – 90 g/m²) paper designed for use in copiers and laser printers. Suitable types are: > OKI® Bright White, 32 lb US Bond > HammerMill® Laser Print Radiant, White, 24 lb US Bond >...
Page 23: Paper Input And Output Information
APER INPUT AND OUTPUT INFORMATION The following table relates paper parameters to input trays (Tray 1 to Tray 5 (numbering from the top) and MP Tray) and to output areas (Face-down stacker and Face-up stacker). TYPE SIZE WEIGHT INPUT/ OUTPUT Plain paper A3, A3 Nobi, A3 Wide, 17 –...
Page 24: Trays And Stackers
TYPE SIZE WEIGHT INPUT/ OUTPUT Transparencies A4, Letter 0.004 in Tray 1 or MP Tray Glossy paper Face-up Stacker RAYS AND STACKERS RAYS Tray 1 is the standard blank paper input tray and can hold up to 530 sheets of 20 lb (75 g/m²) paper. Additional trays, to give a total of five, can be added as an option to give a total tray capacity of 2650 sheets of 20 lb (75 g/m²) paper.
Page 25: Face-Down Stacker
57 lb (216 g/m²). UPLEX UNIT T The duplex unit (C9850hdn models) provides automatic two-sided printing on plain paper fed from Trays 1 – 5 or the MP Tray. Applicable paper sizes are A6, A5, B5, B5LEF, Executive, A4, A4LEF, Letter, LetterLEF, Legal 13 in, Legal 13.5 in, Legal 14 in, B4,...
Page 26: Tray And Stacker Examples
RAY AND STACKER EXAMPLES OADING RAYS Tray 1 is used in the following example. Pull out the tray. Press the paper rear stopper tab (1) and adjust the tab to the required paper size. Fan the paper to be loaded then tap the edges of the stack on a flat surface to make it flush.
Page 27 To avoid paper jams: > Do not leave space between the paper and the guides and rear stopper. > Do not overfill the paper tray. Capacity depends on the paper type. > Do not load damaged paper. > Do not load paper of different sizes or types at the same time.
Page 28: Using The Mp Tray
MP T SING THE Squeeze the handle (1) and open the multi-purpose tray. Fold out the paper support section and swivel out the extension supports (2). Adjust the paper guides (3) to the size of the paper being used. C9850 User’s Guide> 28...
Page 29 Fan the paper to be loaded then tap the edges of the stack on a flat surface to make it flush. Load the paper. > For single-sided printing on letterhead, load the paper into the multi-purpose tray with pre-printed side up and top edge into the printer.
Page 30: Using The Stackers
SING THE STACKERS Face-down stacker When the face-up stacker (1) on the left side of the printer is closed (its normal position), paper is ejected to the face-down stacker on the top of the printer. Face-up stacker The face-up exit path is used for heavy paper (cardstock etc.), envelopes, transparencies, and labels.
Page 31 Flip out the paper support (2). Swivel out the paper support extension (3). C9850 User’s Guide> 31...
Page 32: Control Panel
ONTROL PANEL The control panel can be swivelled to 90° (maximum) upwards from its base position (1) as required for ease of use. UTTONS AND LIGHTS The parts of the control panel are identified and briefly explained below: Shutdown/Restart button Hold down for more than 2 seconds for a soft shutdown.
Page 33: Ready Light
Ready light On: indicates ready to print Flashing: indicates processing print data Off: indicates unable to receive data (offline) Attention light Off: indicates normal operation Flashing: indicates error(s) present but printing can continue On: indicates error(s) present and printing cannot continue Display panel Displays status and setup information for the printer and user help information in your chosen language...
Page 34: Display Panel Messages
ISPLAY ANEL MESSAGES There are four types of display panel message: > Status information > Menu (functions) information > Configuration information > Help information TATUS INFORMATION Status information is associated with three printer states: In the Information state, such as idling or printing, the printer is able to process print jobs.
Page 35: Configuration Information
Restart). Available to support staff to allow printer configurations and special functions to be set. ONFIGURATION INFORMATION Configuration information displays printer configuration information such as internal firmware versions. Menu options at each level can be scrolled through by moving the highlight with the Up-arrow/Down-arrow buttons and a highlighted option at that level can be selected by pressing the Enter button.
Page 36 The steps involved in using the menus are typically as follows: Ensure that the display panel indicates that the printer is ready to print. Enter User menu mode by pressing either the Enter button or the Up-arrow or Down-arrow button and press the latter two repeatedly until the desired menu is highlighted in the displayed list.
Page 37: Getting Started
ETTING STARTED This section provides information to help you get started with using your printer. RINTER LOCATION Check that you have sufficient space for access: > around your printer: 20cm 8in 60cm 60cm 24in 24in 100cm 40in C9850 User’s Guide> 37...
Page 38: Turning Off/On
> above your printer: 70cm 28in URNING URNING Hold down the Shutdown/Restart button (1) on the control panel for more than 2 seconds to start the shutdown process. C9850 User’s Guide> 38...
Page 39: Turning On
When the display panel shows that you can either turn off or restart the printer, use the On/Off switch to turn off the printer. Please wait as this may take a short time. URNING NOTE If the display panel shows that you can either turn off or restart the printer, press Shutdown/Restart to turn on the printer.
Page 40: Checking Current Settings
HECKING CURRENT SETTINGS Carry out the following steps to generate a Configuration report (Menu Map) to confirm that your printer is correctly configured. Ensure that there is Letter paper in Tray 1 (to be used in this operation). Ensure that the display panel indicates that the printer is ready to print.
Page 41: Connecting The Usb Interface
> Ethernet – For network cable connection. NOTE Interface cables are not supplied with your printer. ONNECTING THE INTERFACE Do not connect the USB cable at this time. You will be instructed when to connect the USB cable when you run the Drivers CD. If you are connecting your printer directly to a stand alone computer proceed to the section entitled “Printer Drivers”.
Page 42: Using The Drivers Cd
Connect an Ethernet cable between the printer and an Ethernet hub. Turn on the printer and then the computer. If your printer is to be installed as a network printer, please refer to the relevant section in the Setup Guide for further details on how to configure the network connection before installing the printer drivers.
Page 43: Operation
OPERATION OW TO ACCESS THE DRIVER SCREENS Most of the features described are accessed via the printer driver windows. How you access them depends on your computer and its operating system. The driver windows are tabbed dialogue boxes, offering a wide range of choices about how you want to print your documents.
Page 44: Windows Vista
In the Printers and Faxes window, right-click on the appropriate printer driver icon, and choose [Printing Preferences] from the context menu. INDOWS ISTA Click [Start] → [Control Panel]→ [Printers] to open the Printers window. In the Printers window, right-click on the appropriate printer driver icon, and choose [Properties] from the context menu.
Page 45: Saving A Set Of Driver Settings
AVING A SET OF DRIVER SETTINGS Make any changes to the driver settings you want, as described in the relevant section of this manual. In the driver’s [Setup] tab, click [Save…]. Enter a meaningful name for the settings you are saving, and click [OK].
Page 46: Setting The Driver Device Options
ETTING THE DRIVER DEVICE OPTIONS This section explains how to ensure that your printer driver can utilize all of the hardware features installed in your printer. Accessories such as hard disk, duplex unit (two sided printing), additional paper trays, etc., will only be usable if the printer driver on your computer knows they are there.
Page 47: Printing Black
RINTING BLACK LACK GENERATION You can specify whether black graphics in color documents are printed using: > Composite Black > Pure Black Pure Black is the default setting. OMPOSITE BLACK The cyan, magenta, yellow, and black toners are combined to create composite black.
Page 48: How To Choose Composite Black Or Pure Black
OW TO CHOOSE COMPOSITE BLACK OR PURE BLACK On the [color] tab select [Manual Settings] and click [Options...]. Select or deselect [Pure Black Graphics]. If Pure Black Graphics is not selected, prints will use composite black. PCL 6 On the [color] tab select [Manual Settings] and click [Options...].
Page 49: Color Matching
COLOR MATCHING ACTORS THAT AFFECT COLOR PRINTING There are many factors that affect color printing. Some of the most important factors are: > the differences between the range of colors a monitor can reproduce versus the range of colors that a printer can reproduce (See page 49).
Page 50: Monitor Settings
Both devices use very different technologies to represent color. > A monitor uses Red, Green and Blue (RGB) phosphors (or LCDs). > A printer uses Cyan, Yellow, Magenta and Black (CMYK) toner or ink. Very vivid colors (such as intense reds and blues) can be displayed on a monitor.
Page 51: Software Settings
OFTWARE SETTINGS Many software applications have their own color settings. The application settings may override the settings in the printer driver. Please refer to the documentation for your software application for details on that particular program’s color management functions. OW THE APPLICATION DISPLAYS COLOR ®...
Page 52: How To Perform Color Matching
OW TO PERFORM COLOR MATCHING There are several ways to achieve color matching with your printer. The range of options available varies according to your computer platform, operating system, color production method, and printer driver type. ESCRIPTIONS The following table provides a brief description of the available settings for color matching: ETTING ESCRIPTION...
Page 53: Rendering Intents
ENDERING INTENTS When a document is printed, a conversion takes place from the document's color space to the printer color space. The rendering intents are essentially a set of rules that determine how this color conversion takes place. ETTING ESCRIPTION Auto Best choice for printing general documents.
Page 54: Matching Specific Colors
Before printing a document, you can adjust the brightness and saturation settings: ETTING ESCRIPTION Brightness Determines the total amount of light (white) in the color. Zero brightness is black. 100% Brightness is white. Intermediate values are "light" or "dark" colors. Saturation The degree of saturation of a color is its relative purity, or intensity.
Page 55: Print Resolution
RINT RESOLUTION The resolution for a print job controls the print speed and print quality of a job. Raising the print resolution can maximise the image quality of a print job. You usually do this for final versions of documents or when printing images (photographs).
Page 56: Finishing Options
INISHING OPTIONS Your printer has many features that help control the form of your printed document. > “Booklet printing” on page 57 > “Collating” on page 59 > “Separating queued print jobs” on page 61 > “Cover print” on page 62 >...
Page 57: Booklet Printing
(or tabloid) paper, so that the paper can be folded into a booklet. Since this feature prints on both sides of the page, it requires that a duplex unit to be installed in the printer (standard on C9850hdn model). Notes A few applications do not support booklet printing, but most do.
Page 58 In the Booklet window you can set the [signature] size, the number of [pages] per side of paper, the [binding margin], and if the booklet will be read [Right to Left] or Left to Right. The graphic in this window shows the effect of each choice you make.
Page 59: Collating
OLLATING This feature allows multiple copies of a multipage document to be printed with the pages of each copy in sequence. Uncollated pages print like this: Collated pages print like this: Application collate—Some application programs have a collate feature in their print options. In this case the application performs the document collation and may send the job multiple times to the printer.
Page 60: Printing Collated Documents
RINTING COLLATED DOCUMENTS On the [Job Options] tab, choose how many [Copies] you want to print from the scrolling list. Click the [Collate] checkbox (a checkmark appears). Click [OK]. C9850 User’s Guide> 60...
Page 61: Separating Queued Print Jobs
EPARATING QUEUED PRINT JOBS When you share a printer with other users it can be useful to print a special page between print jobs to help locate each user’s job in a paper stack at the printer. The separator page is set from the printer driver’s default properties window.
Page 62: Cover Print
OVER PRINT Cover print is when the first page (cover) of a print job is fed from one paper tray, and the remaining pages of the print job are fed from another paper tray. OW TO USE COVER PRINT On the [Setup] tab, click [Paper Feed Options...]. Under [Cover Printing], select [Use different source for first page].
Page 63: Custom
USTOM PAGE SIZE This feature enables printing on non-standard sized print media. The multipurpose tray is used for feeding non-standard media sizes. Print media width can be from approximately 51mm to 328mm, and its length can be from 128mm to 1200mm. Actual limits vary slightly depending on which printer driver you use and your computer’s operating system.
Page 64: Selecting A Custom
To edit a previously saved custom size: a. Click its name in the list and edit its dimensions and/or name. b. Click [Modify]. To delete a previously saved custom size: a. Click its name in the list. b. Click [Delete]. Click [OK] to accept your changes and close the Custom Size window.
Page 65: Duplex (Double-Sided) Printing
UPLEX DOUBLE SIDED PRINTING If your printer has a duplex unit installed you can print on both sides of the paper, to save paper, weight, bulk and cost. > Only paper can be used for duplex printing, not transparencies or other media. >...
Page 66: Activating Duplex Printing
CTIVATING DUPLEX PRINTING On the driver’s [Setup] tab, under [2-Sided Printing], select the binding edge you want. WINDOWS XP WINDOWS 98 For portrait (tall) page layout the usual choice is [Long Edge]. For landscape (wide) page layout the usual choice is [Short Edge].
Page 67: Printing Multiple Pages On One Sheet (N-Up)
RINTING MULTIPLE PAGES ON ONE SHEET This feature scales the page size of your document for printing and reproduces several pages per sheet. This is useful when you simply want to proof your page layout, or distribute your document in a more compact format. It saves paper, bulk, weight and cost.
Page 68: How To Print Multiple Pages On One Sheet
OW TO RINT ULTIPLE AGES ON HEET In the driver’s [Setup] tab, choose the number of pages you want to print on each sheet from the [Finishing Mode] drop- down list. [Standard] is normal, and [8-up] (PCL-6) and [16- up] (PCL) is maximum. Click [Options...] to choose from the available options for this feature.
Page 69: Poster Printing
OSTER PRINTING Note Poster printing is not available with the PCL 6 driver. This option allows you to print posters by dividing a single document page into multiple pieces (sometimes called “tiles”). Each piece prints, enlarged, on a separate sheet. Then, you combine the separate sheets to create a poster.
Page 70 b. [Registration marks] can be printed if required so that your printed pages (tiles) can be trimmed exactly to the edge of the image. c. An [overlap] may help you to match adjacent tiles when making up your final poster. Click [OK] to close the Paper Feed Options window.
Page 71: Fit To Page
IT TO PAGE Fit to Page allows you to print data formatted for one size page onto a different size page, without modifying the print data. OW TO USE On the [Setup] tab, click [Paper Feed Options...]. Click [Resize document to fit printer page]. A checkmark appears in the box.
Page 72: Watermarks
ATERMARKS Note This feature is not available with the PCL 6 driver. A watermark is typically faint text that is superimposed on a printed document. This can be used to indicate that the document is “Draft”, or perhaps “Confidential”. OW TO CREATE A NEW WATERMARK On the [Job Options] tab click [Watermarks...].
Page 73: How To Edit An Existing Watermark
Click [OK]. OW TO EDIT AN EXISTING WATERMARK On the [Job Options] tab click [Watermarks...]. Select the watermark you want to edit, then click [Edit...]. Modify the text for your watermark. Modify the attributes (font, color, size, angle) for your watermark and click [OK] to accept your changes.
Page 74: Secure Printing
ECURE PRINTING Secure printing allows you to print confidential documents on printers that are shared with other users in a network environment. The document does not print until a PIN (Personal Identification Number) is entered through the Printer Control Panel. You must go to the printer and enter the PIN.
Page 75: Sending The Document
ENDING THE DOCUMENT In the driver’s [Job Options] tab, click [Secure Print]. The Job PIN (Personal Identification Number) window opens. If the PIN window does not open, click the [PIN] button. In the Job PIN window, enter a [Job Name] for this print job. The name may be up to 16 alpha-numeric characters.
Page 76 Print your document. The print job will be sent to the printer, but will not print at this time. C9850 User’s Guide> 76...
Page 77: Printing The Document
RINTING THE DOCUMENT Your secure print job is printed using the Printer Control Panel on the front of the printer. When the printer is idle (Ready to Print indicated in the display), press [ENTER] to enter the menu mode. Use the <Click>▲<Click>▼ buttons to select the PRINT SECURE JOB menu, then press [ENTER].
Page 78: Deleting A Secure Print Document
ELETING A SECURE PRINT DOCUMENT If you change your mind about printing a secure document, you can delete it from the printer’s hard disk without printing it first. Follow steps in the previous procedure for printing the document. Use the <Click>▲<Click>▼ buttons to highlight the DELETE option and press [ENTER].
Page 79: Font Substitution
UBSTITUTION This advanced feature allows you to substitute printer fonts for TrueType fonts. This may be useful if you have a document formatted with a font that is not installed on your system, but the font is built in to the printer. When using Font Substitution, the general layout of a document does not change, but accurate font design is lost.
Page 80: Consumables And Maintenance
ONSUMABLES AND MAINTENANCE This section explains how to replace consumable and maintenance items when due. As a guide, the life expectancy of these items is: > Toner; Black — 18,500 Letter pages at 5% coverage. > Toner; Cyan, Magenta, Yellow — 16,500 Letter pages at 5% coverage.
Page 81: Consumable Item Order Information
ONSUMABLE ITEM ORDER INFORMATION ITEM LIFE ORDER NUMBER Toner, Black 18,500 Letter pages @ 5% 43837112 Toner, Cyan 16,500 Letter pages @ 5% 43837111 Toner, Magenta 16,500 Letter pages @ 5% 43837110 Toner, Yellow 16,500 Letter pages @ 5% 43837109 Image drum, Black 42,000 Letter pages avg 42918104...
Page 82: Replacing Consumables/Maintenance Items
You are advised to follow these instructions carefully. CAUTION! Only use genuine Oki Original consumables to ensure the best quality and performance from your hardware. Non-Oki Original products may damage your printer’s performance and invalidate your warranty.
Page 83 With an LED lens cleaner or soft cloth, gently wipe each of the four heads (1). Move the cleaner as shown, using a clean section of the cleaner with each pass. Be careful not to damage the guards (2). Close the top cover. C9850 User’s Guide>...
Page 84: Cleaning The Paper Feed Rollers
LEANING THE PAPER FEED ROLLERS Clean the paper feed rollers if paper jams frequently occur. Remove items like a wrist watch or bracelet then use the Shutdown/Restart button followed by the On/Off switch to turn the printer off. Open Tray 1 side cover and pull out the paper guide plate (1). C9850 User’s Guide>...
Page 85 Remove Tray 1 completely from the printer. Gaining access through the gap left by Tray 1, wipe the 3 paper feed rollers (2) with a soft cloth lightly moistened with water. Replace Tray 1. C9850 User’s Guide> 85...
Page 86 Return the paper guide plate to its original position and close Tray 1 side cover. Turn on the printer. C9850 User’s Guide> 86...
Page 87: Cleaning The Printer Casing
LEANING THE PRINTER CASING Turn the printer off by using the Shutdown/Restart button followed by the On/Off switch. Wipe the printer surface with a soft cloth moistened sparingly with water or neutral detergent. Use a soft dry cloth to dry the printer surface. C9850 User’s Guide>...
Page 88: Emptying The Punch Chip Box (Punch Unit Optional Accessory)
Turn on the printer. MPTYING THE PUNCH CHIP BOX UNCH UNIT OPTIONAL ACCESSORY When the display panel indicates that the punch chip box is full, empty the box as follows: Operate the Finisher lever and move the Finisher away from the printer.
Page 89 Pull out the punch chip box, being careful to keep it level so as not to spill any chips. Discard the chips in an appropriate place. Replace the punch chip box carefully into the Finisher. C9850 User’s Guide> 89...
Page 90 Check that the punch chip box has been replaced correctly then move the Finisher back into position, being careful not to trap your fingers. C9850 User’s Guide> 90...
Page 91: Optional Accessories
PTIONAL ACCESSORIES This section describes optional accessory equipment for your printer. The following accessories are available: > second, third paper tray (to increase paper input capacity) > high capacity feeder (equivalent to three paper trays) NOTE Tray configurations are: Tray 1 only, Tray 1 + 2nd Tray, Tray 1 + 2nd Tray + 3rd Tray, Tray 1 + HCF, Tray1 + 2nd Tray + HCF >...
Page 92: Troubleshooting
ROUBLESHOOTING This section provides information to help you deal with problems that may arise when using the printer. The following paragraphs describe actions to take in the event of a paper jam and how to deal with unsatisfactory print results. Display panel messages about paper jams and relevant actions are given in this section while a list of other typical messages and suggested responses is given in “Appendix A –...
Page 93 Holding it by the tab (2), turn the paper guide outward. Carefully remove the jammed paper. Put the paper guide back into position and close Tray 1 side cover. C9850 User’s Guide> 93...
Page 94: Open Cover, Paper Jam, Side Cover
PEN COVER PAPER JAM SIDE COVER If the MP Tray is open, close it so that the side cover (1) is visible. Pull the release lever (2) and pull open the side cover. C9850 User’s Guide> 94...
Page 95 Carefully remove the jammed paper. Close the side cover. C9850 User’s Guide> 95...
Page 96: Open Cover, Paper Jam, Top Cover
PEN COVER PAPER JAM TOP COVER Squeeze the top cover handle (1) and open the top cover. WARNING! Be careful not to touch the fuser unit which is hot after printing. Squeeze the basket handle (2) and raise the drum basket. C9850 User’s Guide>...
Page 97 Carefully remove any paper on the belt. If paper is jammed in the fuser unit, push the lock lever (3) in the direction shown to release the unit. WARNING! Be careful not to touch the fuser unit which may be hot after printing.
Page 98 Pull up the jam release levers (5) and remove the jammed paper. Carefully replace the fuser unit into the printer and turn the lock lever (6) in the direction shown to lock the fuser unit. C9850 User’s Guide> 98...
Page 99 If paper is jammed near the paper exit, open the face-up stacker (7). Open the side cover (paper exit) (8) and remove the jammed paper. C9850 User’s Guide> 99...
Page 100 Close the side cover (paper exit) and then the face-up stacker. Return the image drum basket (9) into position and check it is locked. C9850 User’s Guide> 100...
Page 101: Paper Jams - Duplex Unit
Close the top cover and ensure it is latched. – APER JAMS DUPLEX UNIT HECK DUPLEX UNIT PAPER JAM If a Finisher unit is attached to your printer, operate the lever (1) of the Inverter unit to separate the Inverter from the printer.
Page 102 Operate the duplex cover release button (2) and open the cover. Carefully remove any jammed paper. C9850 User’s Guide> 102...
Page 103 Operate the levers (3) and pull out the duplex unit. Holding the front top cover by the grip (4), push it gently inwards and raise it. C9850 User’s Guide> 103...
Page 104 Remove any jammed paper. In similar manner, check for and clear any paper jammed under the rear top cover. C9850 User’s Guide> 104...
Page 105 Replace the two top covers. Raise the front cover of the duplex unit. C9850 User’s Guide> 105...
Page 106 Push the duplex unit back into position. If you detached a Finisher unit to gain access to the duplex unit, replace the Finisher unit. C9850 User’s Guide> 106...
Page 107: Paper Jams - Finisher (Optional Accessory)
– F APER JAMS INISHER OPTIONAL ACCESSORY HECK INISHER PAPER JAM PAPER REMAINS Use the Help button on the printer control panel to check the number displayed. You will need this to be able to clear the paper jam. The following paragraphs explain what to do for each of the indicated numeric codes.
Page 108 Open the Finisher top cover. Carefully remove any jammed paper. Close the Finisher top cover. C9850 User’s Guide> 108...
Page 109 Move the Finisher back into position and connect it to the Inverter. 594, 597, 598/ 644, 646 ( PAPER JAM IN INISHER Operate the Finisher lever (1) and move the Finisher away from the Inverter. C9850 User’s Guide> 109...
Page 110 Open the Finisher front cover (2). Continue to turn the lower knob (3) clockwise until any jammed paper is completely ejected. C9850 User’s Guide> 110...
Page 111 Remove the ejected paper. Close the Finisher front cover. C9850 User’s Guide> 111...
Page 112 Open the Finisher right side cover. Carefully remove any jammed paper. C9850 User’s Guide> 112...
Page 113 Close the Finisher right side cover. Move the Finisher back into position and connect it to the Inverter. C9850 User’s Guide> 113...
Page 114: Paper Jam In Finisher/Punch Unit)
590 ( PAPER JAM IN INISHER UNCH UNIT Operate the Finisher lever (1) and move the Finisher away from the Inverter. Move the tab (2) on the right side of the Finisher to align it with the mark (3). C9850 User’s Guide> 114...
Page 115 Open the Finisher top cover. Carefully remove any jammed paper. Close the Finisher top cover. C9850 User’s Guide> 115...
Page 116: Check Inverter, Paper Jam
Move the Finisher back into position and connect it to the Inverter. HECK NVERTER PAPER JAM Operate the Finisher lever (1) and move the Finisher away from the Inverter. C9850 User’s Guide> 116...
Page 117 Squeeze the recessed handle (2) and open the left side cover of the Inverter. Carefully remove any jammed paper. C9850 User’s Guide> 117...
Page 118 Close the Inverter left side cover. Move the Finisher back into position and connect it to the Inverter. C9850 User’s Guide> 118...
Page 119 Operate the Inverter lever (3) and separate the Inverter from the printer. Open the right side door (4) of the Inverter. C9850 User’s Guide> 119...
Page 120 Remove any jammed paper. Close the right side door. C9850 User’s Guide> 120...
Page 121: Avoiding Paper Jams
Move the Finisher and Inverter back into position and connect to the printer. VOIDING PAPER JAMS The following table summarizes possible causes of paper jams and suggests ways of avoiding them. POSSIBLE CAUSE SUGGESTED REMEDY The printer is not level. Place the printer on a steady, level surface.
Page 122: Dealing With Unsatisfactory Printing
POSSIBLE CAUSE SUGGESTED REMEDY Your printer feed roller is dirty. Wipe the roller with a cloth moistened with water. Your printer feed rollers are Replace the feed rollers. wearing out. The media weight or type Select the correct printer menu settings for have been wrongly set.
Page 123 SYMPTOMS POSSIBLE CAUSES STEPS TO TAKE Printing is light. The toner cartridge is Reinstall the toner not properly seated. cartridge. The toner is low. Replace the toner cartridge. The paper is moist. Use paper stored in proper temperature and humidity conditions.
Page 124: Staple Jams - Finisher (Optional Accessory)
SYMPTOMS POSSIBLE CAUSES STEPS TO TAKE White area of paper Paper contains static. Use paper stored in proper is lightly stained. temperature and humidity conditions. Too thick paper is used. Use thinner paper. The toner is low. Replace the toner cartridge. Periphery of the The LED head is dirty.
Page 125 Turn the knob in the direction indicated until the colored indicator appears. Remove any paper that awaits stapling in the paper ejection area. Pull out the staple unit. C9850 User’s Guide> 125...
Page 126 Turn the knob in the direction indicated to move the stapler to the front. Grip both sides of the staple cartridge, pull it up and remove Raise the staple cartridge gate. C9850 User’s Guide> 126...
Page 127 Remove all staples that are emerging from the staple case. Return the staple cartridge gate to its original position. Replace the staple cartridge. C9850 User’s Guide> 127...
Page 128 Ensure that the staple cartridge is securely installed back into the staple unit then push the staple unit fully home. Close the Finisher front cover, being careful not to trap your fingers. C9850 User’s Guide> 128...
Page 129: Specifications
PECIFICATIONS ITEM SPECIFICATION Dimensions 25.8x24.4x18.2 in (WxDxH) 655x620x462 mm (WxDxH) Weight Without options, 152 lb (68 kg) Print speeds 36 ppm color; 40 ppm monochrome 20 – 28 lb paper Resolution 1200 x 1200 dpi Emulations PCL 5c, PCL 6, PS3 Memory 1 GB (max.) Paper input...
Page 130 ITEM SPECIFICATION Noise level Operating: 53dBA maximum Standby: 40dBA maximum Power save: 40dBA maximum after 30 mins background level C9850 User’s Guide> 130...
Page 131: Appendix A - Display Panel Messages
A – D PPENDIX ISPLAY ANEL ESSAGES The display panel messages are intended to be self-explanatory. Representative messages are given as examples below. MESSAGE COMMENT Ready to Print Your printer is online and ready to print. Printing tttttt Your printer is printing and paper is currently being fed from tttttt, where tttttt identifies a tray.
Page 132 MESSAGE COMMENT Open Cover Additional paper has been detected after a paper Paper Remains jam has been cleared. tttttt Open tttttt side cover to check for additional paper. Please see HELP for You can access help details by pressing the HELP details button.
Page 133: Appendixb - Menu System
B – M PPENDIX ENU SYSTEM The top-level Functions menus are: > Configuration > Print Pages > Suspend Printing > Resume Printing > Print Secure Job > Menus > Shutdown > Admin Setup > Calibration > Print Statistics The other special top-level menu is: >...
Page 134: Configuration
ONFIGURATION RINT OUNT ITEM VALUE DESCRIPTION Color Page nnnnnn Displays number of color printed pages converted to Letter equivalent. Monochrome nnnnnn Displays number of Page monochrome printed pages converted to Letter equivalent. Traym nnnnnn Displays total printed pages from Traym, where m is in range 1 to MP Tray nnnnnn...
Page 135: Supplies Life
UPPLIES ITEM VALUE DESCRIPTION xxxx Drum Remaining nnn% Displays the remaining life span of the xxxx drum as a percentage where xxxx can be Cyan, Magenta, Yellow, Black. Belt Remaining nnn% Displays the remaining life span of the belt unit as a percentage.
Page 136: Paper Size In Tray
APER IZE IN ITEM VALUE DESCRIPTION Traym where Executive Displays detected paper m is in range 1 Letter Short Edge size of Traym. to 5 Letter Long Edge Legal 14 (similar Legal 13.5 arrangement Tabloid for all trays) Tabloid Extra Legal 13 A4 Short Edge A4 Long Edge...
Page 137: Print Page Count
ITEM VALUE DESCRIPTION Total Memory xx MB Displays total RAM memory installed in the printer. Same as Total Memory of Menu Map. xx.xx GB [Fxx] Displays size of hard disk and file system version. Same as HDD of Menu Map. –...
Page 138: Print
Demo Page Execute Prints a demo page. Usage Report Execute Prints usage report. Statistics Log Execute Prints Oki job log details. Error Log Execute Prints the error log. E-mail Log Execute Prints e-mail log. PrintMe Log Execute Prints PrintMe Log.
Page 139: Print Secure Job
Press the Enter button to select this menu. Press the Up-arrow or Down-arrow buttons repeatedly until Demo page is highlighted. Press the Enter button to select this Item and the demo page is printed. After printing, the printer returns to ready to print status. RINT ECURE ITEM...
Page 140: Menus
ENUS ONFIGURATION ITEM VALUE DESCRIPTION Paper Feed Tray1 Specifies a feed tray. Tray2 Indicated only when Tray3 Tray2–5 implemented. Tray4 Tray5 MP Tray Auto Tray Sets the automatic tray Switch switch function. Tray Sequence Down Specifies selection order priority for Paper feed tray automatic tray selection/automatic...
Page 141 ITEM VALUE DESCRIPTION Traym Config, Media Weight Auto Sets media weight for where m is in Light Traym. range 1 to 5 Medium Light Medium (similar Medium Heavy arrangement Heavy for all trays) Ultra Heavy 1 Ultra Heavy 2 Ultra Heavy 3 A3 Nobi A3 Nobi The printer detects A3...
Page 142 ITEM VALUE DESCRIPTION MP Tray Config Paper Size A3 Nobi Sets paper size for MP A3 Wide Tray. A4 Sht Edge A4 Long Edge B5 Short Edge B5 Long Edge Legal 14 Legal 13.5 Tabloid Extra Tabloid Letter Sht Edge Letter Long Edge (L) Executive...
Page 143 ITEM VALUE DESCRIPTION MP Tray Config Media Type Plain Sets the media type for Letterhead MP Tray. Transparency Labels Bond Recycled Card stock Rough Glossy Envelope User Type1 User Type2 User Type3 User Type4 User Type5 Media Weight Auto Sets the media weight Light for MP Tray.
Page 144: System Adjust
YSTEM DJUST ITEM VALUE DESCRIPTION Power Save 5 min Sets the period after Time 15 min which power save 30 min mode starts. 60 min 240 min Clearable Online When Online is Warning selected, you must manually clear the warning by pressing the Online button.
Page 145 ITEM VALUE DESCRIPTION Low Toner Continue Sets the printing Stop operation when insufficient toner is detected. Continue: the printer can continue printing while remaining online. Stop: the printer stops printing and goes offline. Jam Recovery ON: continues printing the job, including any jammed pages, once the jam has been cleared.
Page 146 ITEM VALUE DESCRIPTION Print Position Duplex X Adjust 0.00 During the flip-side Adjust +0.25 – +2.00 printing of duplex -2.00 – -0.25 printing, adjusts the location of the whole printing image (0.25 0.00 mm, 0.01in interval) +0.01 – +0.08 perpendicular to the -0.08 –...
Page 147 ITEM VALUE DESCRIPTION Paper Black Used for micro Setting +1 – +2 adjustment when -2 – -1 very visible faded print results or light specks (or streaks) result when printing in Plain Paper/Black setting. Decrease the value if light specks (or streaks) or snow flake like printing results in high density print...
Page 148: Menus Example 1 - Tray 1 Transparencies
1 – T ENUS EXAMPLE TRANSPARENCIES To print on transparencies (accommodated in Tray1): Ensure that the display panel indicates that the printer is ready to print. Enter menu mode by pressing either the Up-arrow or Down-arrow button and press them repeatedly until the Menus menu is highlighted.
Page 149: Menus Example 2 - Mp Tray Paper Size
2 – MP T ENUS EXAMPLE RAY PAPER SIZE To set paper size in the MP Tray: Ensure that the display panel indicates that the printer is ready to print. Enter menu mode by pressing either the Up-arrow or Down-arrow button and press them repeatedly until the Menus menu is highlighted.
Page 150: Oki Service Centers
KI SERVICE CENTERS UTHORIZED ERVICE ONTACT ROVIDERS OCATIONS United States Oki Data has over 2,000 local Authorized Service Providers in North and South Phone: 1-800-654-3282 (USA and America. Canada only) For the most comprehensive, up-to-date Fax: 1-856-222-5247 listing of Oki Data authorized Service...

This manual is also suitable for:

C9850hn

Oki C9850hdn User Manual

Notes, Cautions and Warnings

Introduction

Printer and Paper Overview

Control Panel

Getting Started

Operation

Printing Black

Color Matching

How to Perform Color Matching

Print Resolution

Finishing Options

Secure Printing

Font Substitution

Consumables and Maintenance

Optional Accessories

Troubleshooting

Specifications

Appendix A - Display Panel Messages

Appendixb - Menu System

Appendix B - Menu System.

Oki Service Centers

Quick Links

Need help?

Questions and answers

Subscribe to Our Youtube Channel

Related Manuals for Oki C9850hdn

Summary of Contents for Oki C9850hdn

This manual is also suitable for:

Table of Contents