The most up-to-date drivers and manuals are available from the web site: http://www.okiprintingsolutions.com Trademark Information Oki and Oki Printing Solutions are registered trademarks of Oki Electric Industry Company Ltd. Adobe and PostScript are registered trademarks of Adobe Systems. Apple, Macintosh, Mac, and Mac OS are registered trademarks of Apple Computers Inc.
A warning provides additional information which, if ignored, may result in a risk of personal injury. Illustrations Illustrations and components in this manual are representative only. Your unit may differ slightly from those pictured in this document. – C910 Notes, Cautions and Warnings!
. • High Capacity Feeder (HCF) Mounted on locking casters, the HCF includes three paper trays, each holding 530 shets. Capacity 1590 sheets. • Additional Memory • Finisher For stapling printer output. • Punch Unit – C910 Introduction...
To open the top cover, squeeze the top cover handle (1) to release the catch and raise the cover. To close the top cover, push gently until the cover stops midway and then push harder to close the cover completely. Make sure that the cover is securely closed. – C910 Printer Overview...
The major components of your printer are identified in the graphics below. Paper holding arm Top cover (face-down stacker) MP Tray (multi-purpose tray) Tray 1 side cover Paper size label Paper gauge Tray 1 (paper tray) Control panel Top cover handle – C910 Printer Overview...
Other types of label stock may damage the printer due to the labels peeling off during the printing process. Suitable types are: • Avery White Laser Label types 7162, 7664, 7666 (A4), or 5161 (Letter) – C910 Paper Recommendations...
1 inch (25 mm). Paper or transparencies should be loaded print side up and top edge into the printer. Do not use the duplex (two-sided printing) function for transparencies. – C910 Paper Recommendations...
5.8 –18 in long), using paper stocks in the range 20 – 32 lb (75 – 120 g/m²). Loading Trays 1 to 5 Tray 1 is used in the following example. Pull out the tray. – C910 Paper Recommendations...
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Press the paper rear stopper tab (1) and adjust the tab to the required paper size. Fan the paper to be loaded then tap the edges of the stack on a flat surface to make it flush. – C910 Paper Recommendations...
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• Do not overfill the paper tray. Capacity depends on the paper type. • Do not load damaged paper. • Do not load paper of different sizes or types at the same time. Gently push the tray back into the printer. – C910 Paper Recommendations...
Using the MP Tray Squeeze the handle (1) and open the multi-purpose tray. Fold out the paper support section and swivel out the extension supports (2). Adjust the paper guides (3) to the size of the paper being used. – C910 Paper Recommendations...
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Do not select duplex printing on envelopes. • Do not leave space between the paper and the guides. • Do not exceed the paper capacity of approximately 230 sheets, 100 transparencies or 25 envelopes. Maximum stacking depth is 1 in. – C910 Paper Recommendations...
(its normal position), paper is ejected to the face-down stacker on the top of the printer. Face-up Stacker The face-up exit path is used for heavy paper (cardstock etc.), envelopes, transparencies, and labels. Open the stacker (1). – C910 Paper Recommendations...
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Flip out the paper support (2). Swivel out the paper support extension (3). – C910 Paper Recommendations...
Hold down for more than 2 seconds for a soft shutdown. You can then press this button again for a restart or use the Power switch to turn off the printer completely. Ready light On: indicates ready to print – C910 Control Panel...
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Switches between online (printer ready to receive data) and offline (printer not ready to receive data) 10. Cancel button Cancels current print job 11. Help button Provides additional textual or image data to supplement what is displayed on the display panel – C910 Control Panel...
Administrator menu: accessed by pressing the Enter button for more than 2 seconds while turning on the printer power supply (including Restart). Available to administrator level users. Restricts the changes that general users can make via the user menus. – C910 Control Panel...
Windows printer drivers. However, several of the driver settings can be left at "Printer Setting," which will then default to the settings entered in these printer menus. The steps involved in using the menus are typically as follows: – C910 Control Panel...
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Value.) Press the Online button to exit menu mode and return to the ready to print status. Refer to “Appendix B – Menu system” on page 94 for examples of using the menus. – C910 Control Panel...
Getting Started This section provides information to help you get started with using your printer. Printer Location Check that you have sufficient space for access: • around your printer: 20cm 8in 60cm 60cm 24in 24in 100cm 40in – C910 Getting Started...
• above your printer: 70cm 28in Turning Off the Printer No hard disk drive installed If a hard disk drive is NOT installed, use the On/Off switch. – C910 Getting Started...
Shutdown/Restart button (1) on the control panel for more than 2 seconds to start the shutdown process. When the display panel shows that you can either turn off or restart the printer, use the On/Off switch to turn off the printer. – C910 Getting Started...
The default language used by your printer for display messages and for report printing is English. If required, this can be changed using the Panel Language Download Utility located on the installation CD under Optional Utilities. – C910 Getting Started...
When connecting multiple printers of the same type, they appear as *****, ***** (2), ***** (3), etc. These numbers depend on the order of connecting or turning on each printer. • Ethernet – For network cable connection. – C910 Getting Started...
Do not connect the USB cable at this time. You will be instructed when to connect the USB cable when you run the Drivers CD. If you are connecting your printer directly to a stand alone computer proceed to the section entitled “Printer Drivers”. – C910 Getting Started...
Connecting the Network Interface CAUTION! Do not connect a USB cable into the network interface connector as this may lead to malfunction. Turn off the printer and the computer. Install the Ferrite core to the Ethernet cable as shown. – C910 Getting Started...
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Software Installation Guide and Configuration Guide for further details on how to configure the network connection before installing the printer drivers. Note Administrator’s authority is required when installing a network connection. – C910 Getting Started...
You are prompted to follow a set of basic steps to configure the display panel language, install drivers and other software and finally print a test page to check that your printer is operating correctly. – C910 Getting Started...
The paper feed rollers and the multi-purpose (MP) tray feed rollers do not have any replacement warning messages. Recommended replacement: after approximately 120,000 Letter-size sheets. – C910 Consumables and Maintenance...
3 cartridges containing 3000 42937601 staples each Maintenance Item Order Information Item Life Order number Fuser unit 100,000 Letter-size pages 120V:42931701 230V: 42931702 Belt unit 100,000 Letter-size pages 42931601 Waste toner bottle 30,000 Letter-size pages 42869401 – C910 Consumables and Maintenance...
Maintenance Items Each consumable or maintenance item incudes installation instructions. Please follow these instructions carefully. CAUTION! Only use genuine Oki Original consumables to ensure the best quality and performance from your hardware. Cleaning the LED heads You should clean the LED heads: •...
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With an LED lens cleaner or soft cloth, gently wipe each of the four heads (1). Move the cleaner as shown, using a clean section of the cleaner with each pass. Be careful not to damage the guards (2). Close the top cover. – C910 Consumables and Maintenance...
Remove items like a wrist watch or bracelet and follow the correct steps to turn the printer off depending on whether a hard disk drive is installed (see page 32). Open the Tray 1 side cover and pull out the paper guide plate (1). – C910 Consumables and Maintenance...
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Remove Tray 1 completely from the printer. Gaining access through the gap left by Tray 1, wipe the 3 paper feed rollers (2) with a soft cloth lightly moistened with water. – C910 Consumables and Maintenance...
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Replace Tray 1. Return the paper guide plate to its original position and close Tray 1 side cover. Turn on the printer. – C910 Consumables and Maintenance...
(see page 32). Wipe the printer surface with a soft cloth moistened sparingly with water or neutral detergent. Use a soft dry cloth to dry the printer surface. – C910 Consumables and Maintenance...
Emptying the Punch Chip Box (Punch unit optional accessory) When the display panel indicates that the punch chip box is full, empty the box as follows: Operate the Finisher lever and move the Finisher away from the printer. – C910 Consumables and Maintenance...
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Pull out the punch chip box, being careful to keep it level so as not to spill any chips. Discard the chips in an appropriate place. Replace the punch chip box carefully into the Finisher. – C910 Consumables and Maintenance...
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Check that the punch chip box has been replaced correctly then move the Finisher back into position, being careful not to trap your fingers. – C910 Consumables and Maintenance...
Note The Finisher and Punch unit must be installed by an authorized engineer. For the following accessories, you have to make the appropriate setting in your printer driver(s): • duplex unit • paper tray(s) • Finisher – C910 Optional Accessories...
Tray 1, or any one of Tray 2 to Tray 5 (if installed), can appear in place of the tttttt characters in the display panel message. In this example Tray 1 is used, the procedure being similar for all other trays. – C910 Troubleshooting...
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Squeeze the catch (1) on Tray 1 side cover and open the cover. Holding it by the tab (2), turn the paper guide outward. Carefully remove the jammed paper. – C910 Troubleshooting...
Put the paper guide back into position and close Tray 1 side cover. Open cover, paper jam, side cover If the MP Tray is open, close it so that the side cover (1) is visible. Pull the release lever (2) and pull open the side cover. – C910 Troubleshooting...
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Carefully remove the jammed paper. Close the side cover. – C910 Troubleshooting...
Open cover, paper jam, top cover Squeeze the top cover handle (1) and open the top cover. WARNING! Be careful not to touch the fuser unit which is hot after printing. Squeeze the basket handle (2) and raise the drum basket. – C910 Troubleshooting...
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If the fuser unit is hot, wait until it cools before attempting to remove any jammed paper. Holding the fuser unit (4) by the handle, lift it out of the printer and place it on a flat surface. – C910 Troubleshooting...
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Pull up the jam release levers (5) and remove the jammed paper. Carefully replace the fuser unit into the printer and turn the lock lever (6) in the direction shown to lock the fuser unit. – C910 Troubleshooting...
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If paper is jammed near the paper exit, open the face-up stacker (7). Open the side cover (paper exit) (8) and remove the jammed paper. – C910 Troubleshooting...
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Close the side cover (paper exit) and then the face-up stacker. 10. Return the image drum basket (9) into position and check it is locked. 11. Close the top cover and ensure it is latched. – C910 Troubleshooting...
Check duplex unit, paper jam If a Finisher unit is attached to your printer, operate the lever (1) of the Inverter unit to separate the Inverter from the printer. Operate the duplex cover release button (2) and open the cover. – C910 Troubleshooting...
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Carefully remove any jammed paper. Operate the levers (3) and pull out the duplex unit. – C910 Troubleshooting...
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Holding the front top cover by the grip (4), push it gently inwards and raise it. Remove any jammed paper. In similar manner, check for and clear any paper jammed under the rear top cover. – C910 Troubleshooting...
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Replace the two top covers. Raise the front cover of the duplex unit. 10. Push the duplex unit back into position. – C910 Troubleshooting...
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11. If you detached a Finisher unit to gain access to the duplex unit, replace the Finisher unit. – C910 Troubleshooting...
You will need this to be able to clear the paper jam. The following paragraphs explain what to do for each of the indicated numeric codes. Numeric Codes 591, 592, 593, 599/ 643, 645 (Paper Jam Around Finisher) Remove any paper at the Finisher paper exit. – C910 Troubleshooting...
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Operate the Finisher lever (1) and move the Finisher away from the Inverter. Open the Finisher top cover. Carefully remove any jammed paper. – C910 Troubleshooting...
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Close the Finisher top cover. Move the Finisher back into position and connect it to the Inverter. – C910 Troubleshooting...
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Numeric Codes 594, 597, 598/ 644, 646 (Paper Jam in Finisher) Operate the Finisher lever (1) and move the Finisher away from the Inverter. Open the Finisher front cover (2). – C910 Troubleshooting...
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Continue to turn the lower knob (3) clockwise until any jammed paper is completely ejected. Remove the ejected paper. Close the Finisher front cover. – C910 Troubleshooting...
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Open the Finisher right side cover. Carefully remove any jammed paper. Close the Finisher right side cover. – C910 Troubleshooting...
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Move the Finisher back into position and connect it to the Inverter. Numeric Code 590 (Paper Jam in Finisher/Punch Unit) Operate the Finisher lever (1) and move the Finisher away from the Inverter. – C910 Troubleshooting...
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Move the tab (2) on the right side of the Finisher to align it with the mark (3). Open the Finisher top cover. Carefully remove any jammed paper. – C910 Troubleshooting...
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Close the Finisher top cover. Move the Finisher back into position and connect it to the Inverter. – C910 Troubleshooting...
Check Inverter, paper jam Operate the Finisher lever (1) and move the Finisher away from the Inverter. Squeeze the recessed handle (2) and open the left side cover of the Inverter. – C910 Troubleshooting...
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Carefully remove any jammed paper. Close the Inverter left side cover. Move the Finisher back into position and connect it to the Inverter. – C910 Troubleshooting...
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Operate the Inverter lever (3) and separate the Inverter from the printer. Open the right side door (4) of the Inverter. – C910 Troubleshooting...
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Remove any jammed paper. Close the right side door. – C910 Troubleshooting...
Your print media is not aligned Adjust the paper stop and paper properly in the paper tray. guides of the tray, or the manual feed guide on the MP Tray to align the media properly. – C910 Troubleshooting...
The LED head is dirty. Wipe the LED head with a are fading LED lens cleaner or with a vertically. soft cloth. The toner is low. Replace the toner cartridge. The paper is not suitable Use recommended paper. for the printer. – C910 Troubleshooting...
Use paper stored in proper images. White temperature and humidity spots and lines conditions. appear in solid printing. Vertical lines The image drum Replace the image drum appear. cartridge is damaged. cartridge. The toner is low. Replace the toner cartridge. – C910 Troubleshooting...
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Glossiness is The thickness and type Set the correct value of not uniform. of the paper are [Media Type] and [Media incorrectly set. Weight] in the menu setup or set one value lighter for [Media Weight]. – C910 Troubleshooting...
Staple J ams – Finisher (optional accessory) Check Finisher, Staple Jam When the display indicates a staple jam has occurred, clear the jam as follows: Open the Finisher front cover. Turn the knob in the direction indicated until the colored indicator appears. – C910 Troubleshooting...
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Remove any paper that awaits stapling in the paper ejection area. Pull out the staple unit. Turn the knob in the direction indicated to move the stapler to the front. – C910 Troubleshooting...
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Grip both sides of the staple cartridge, pull it up and remove Raise the staple cartridge gate. Remove all staples that are emerging from the staple case. – C910 Troubleshooting...
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Return the staple cartridge gate to its original position. 10. Replace the staple cartridge. 11. Ensure that the staple cartridge is securely installed back into the staple unit then push the staple unit fully home. – C910 Troubleshooting...
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12. Close the Finisher front cover, being careful not to trap your fingers. – C910 Troubleshooting...
Image drum life 20,000 Letter-size pages Belt life 100,000 Letter-size pages Fuser life 100,000 Letter-size pages Waste toner bottle life 30,000 Letter-size pages Power rating 110 – 127 VAC, 60 Hz 230 VAC, 50 Hz +/- 2Hz – C910 Specifications...
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Standby: 600 W maximum, 200 W typical Power save: 34 W Operating environment Operating: 50 – 90°F/20 – 80%RH Off: 32 – 110°F/10 – 90%RH Noise level Operating: 54dBA maximum Standby: 42dBA maximum Power save: 28dBA maximum after 30 mins background level – C910 Specifications...
Load media of size mmmmmm into tray tttttt. The Please see HELP message may remain for some time after you have for details closed the tray. You can access help details by pressing the HELP button. – C910 Appendix A – Display Panel Messages...
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Check Image Check that the image drum of color cccccc is Drum correctly installed. cccccc You can access help details by pressing the HELP Please see HELP button. for details – C910 Appendix A – Display Panel Messages...
The remainder of the menus above are intended for more specialized usage and are not described further here. For full details of using all menus to configure and use the printer, refer to the Network and Configuration Guide. – C910 Appendix B – Menu system...
1 to 5. MP Tray nnnnnn Displays total printed pages from MP tray. Finisher Count Item Description Staple Displays total pages stapled. Punch Displays total pages punched. Finisher Displays total pages ejected into the Finisher. – C910 Appendix B – Menu system...
Gateway xxx.xxx.xxx.xxx Displays gateway address. Address MAC Address xx.xx.xx.xx.xx.xx Displays the network MAC address. Network FW xx.xx Displays the network firmware Version version. Web Remote xx.xx Indicates the network web page Version version. – C910 Appendix B – Menu system...
Displays version no. of CU (Control Unit) firmware. Same as CU version of Menu Map. PU Version xx.xx.xx Displays version no. of PU (Print Unit) firmware. Same as PU version of Menu Map. – C910 Appendix B – Menu system...
Press the Up-arrow or Down-arrow buttons repeatedly until Monochrome Page is highlighted. Press the Enter button and the monochrome page count is displayed. Press the Online button to exit menu mode and return to the ready to print status. – C910 Appendix B – Menu system...
Font List Statistics Execute Prints Job records by print job. Usage Execute Prints all of Job Log. Report Error Log Execute Prints the error log. Color Execute Prints a color profile list. Profile List – C910 Appendix B – Menu system...
Press the Up-arrow or Down-arrow buttons repeatedly until Demo 1 is highlighted. Press the Enter button to select this Item and the demo page is printed. After printing, the printer returns to ready to print status. – C910 Appendix B – Menu system...
Yes/No display, and selecting Yes deletes all jobs. After the job is printed, or the deletion of the job is instructed by the menu, the job is deleted in the manner specified in the printer driver. – C910 Appendix B – Menu system...
5.8 – 11 (L) Sets Custom paper length Dimension – 11.7 (A) – for Traym. Sets for the 18 inch same direction as paper 148 – 279 movement. (L) – 297 (A) – 457 – C910 Appendix B – Menu system...
Traym. Legal 14 Legal 14 Sets the length of the legal Paper Legal 13.5 paper in Traym. Change this to Legal 13.5 if that is the standard legal size in your country. – C910 Appendix B – Menu system...
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Sets Custom paper width for Dimension – 8.5 (L) – the MP Tray. Sets for the 12.9 inch direction perpendicular to 76 – 210 the direction of paper (A) – 216 movement. (L) – 328 – C910 Appendix B – Menu system...
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User Type 8 User Type 9 User Type 10 Media Auto Sets the media weight for Weight Light MP Tray. Medium Light Medium Medium Heavy Heavy Ultra Heavy Ultra Heavy Ultra Heavy Ultra Heavy – C910 Appendix B – Menu system...
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Mismatchi tray is not matched to that of the print data, use paper from this tray instead of the specified tray. Do Not Use Makes the MP tray unavailable in auto tray selection/switching. – C910 Appendix B – Menu system...
For PS, printing is not carried 30 sec out and the job is cancelled. 40 sec 50 sec 60 sec 90 sec 120 sec 150 sec 180 sec 210 sec 240 sec 270 sec 300 sec – C910 Appendix B – Menu system...
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+0.25 – whole printing image (0.25 +2.00 mm, 0.01 in interval) parallel -2.00 – - to the direction of paper 0.25 mm movement (i.e. vertically). 0.00 +0.01 – +0.08 -0.08 – - 0.01 in – C910 Appendix B – Menu system...
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Decrement setting when a white horizontal dotted line or a snowy image occurs in high-coverage print portions. Increment setting when a faded image occurs. – C910 Appendix B – Menu system...
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BG Setting Corrects print result variations caused by differences in temperature and humidity environment, or print density or frequency. This setting must be changed when a dark background occurs in printed result. – C910 Appendix B – Menu system...
11. Press the Enter button to select this value. 12. Check that an asterisk (*) appears beside Transparency. 13. Press the Online button to exit menu mode and return to the ready to print status. – C910 Appendix B – Menu system...
11. Press the Enter button to select this value. 12. Check that an asterisk (*) appears beside the chosen size. 13. Press the Online button to exit menu mode and return to the ready to print status. – C910 Appendix B – Menu system...
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