Oki C910 Service Manual
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Oki C910 Service Manual

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Model X

Maintenance Manual

032007A
Oki Data CONFIDENTIAL

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Summary of Contents for Oki C910

  • Page 1: Maintenance Manual

    Model X Maintenance Manual 032007A Oki Data CONFIDENTIAL...
  • Page 2 Nothing contained herein shall be construed as conferring by estoppel, implication or otherwise any license or right under any patent or trademark of Oki Data, Oki Electric Industry Co., Ltd. ("Oki Electric"), or any third party. Except as provided above nothing contained herein shall be construed as conferring any license or right under any Oki Data copyright.
  • Page 3 Oki Data CONFIDENTIAL Document Revision History Corrected items Person in Rev.No. Date charge Page Description of change 2009-03-27 Issue PDE13 M. Yabuki 2010-05-12 Add C930 PMD Y. Toyama 44043511TH Rev.2...
  • Page 4 Oki Data. • Errors may be crept into the document. Oki Data assumes no responsibility for any damage resulting from, or claimed to be the results of, those repairs, adjustments or modifications to the printers which are made by users using the manual.
  • Page 5 Oki Data CONFIDENTIAL In order to use the product with safety In order to use the product with safety, make sure to read the user's manual (this manual) before using the product. General Caution Do not touch the safety switch of the internal parts of the printer. Electric shock may occur due to the occurrence of high pressure.
  • Page 6 Oki Data CONFIDENTIAL Risk of explosion if battery is replaced by an incorrect type. Battery of the printer need not to be replaced. Do not touch the battery. Replace the whole board to replace the CU main board. In the case of replacing batteries at board repairs, replace with the specified type ones.

  • Page 7: Table Of Contents

    Oki Data CONFIDENTIAL Contents 1. ConfIguRatIon ....................9 System Configuration ......................9 Printer Composition ......................10 Optional Composition ......................11 Specifications ........................13 Interface Specifications ......................15 1.5.1 USB Interface Specifications ................15 1.5.2 Network Interface Specifications ................16 1.5.3 Parallel Interface Specifications ................17 2. DesCRIPtIons of oPeRatIons ..............20 Main Control PCB .......................21...
  • Page 8 Oki Data CONFIDENTIAL 4. PaRts RePlaCement ..................91 Precautions When Replacing Parts ..................91 Parts Layout ........................93 Parts Replacement Method....................109 4.3.1 Cover-Rear, Cover-Side (R), and Cover-Side (R) Rear ........110 4.3.2 Cover-Side (L) and Cover Assy-Front ..............111 4.3.3 Stacker Assy-FU ....................112 4.3.4...
  • Page 9 8. ConneCtIon DIagRam ................228 Check Resistance Value ....................228 Diagram of Part Layout of Various PCB ................235 9. message lIst ....................242 Message Chart of C910/C930 ..................242 Illustration appears on the operating panel ...............251 F/W Revision (C910) ......................254 9.3.1 F/W Rev. table .....................254 9.3.2...

  • Page 10: Configuration

    Oki Data CONFIDENTIAL Configuration System Configuration Figure 1-1 illustrates the System Configuration of this printer. 44043511TH Rev.2...

  • Page 11: Printer Composition

    Oki Data CONFIDENTIAL Printer Composition The internal part of the printer consists of the following parts. • Digital Photo Processor • Paper Travel Path • Control Unit (CU and PU) • Operation Panel • Power Source (High Voltage Area/Low Voltage Area) Figure 1-2 illustrates the printer composition.

  • Page 12: Optional Composition

    Oki Data CONFIDENTIAL Optional Composition This printer comes with the following options. 2ndTray/3rdTray Double-Side Printer Unit Large-Volume Paper Tray Additional Memory: 256, 512MB Internal Harddisk 11 / 44043511TH Rev.2...
  • Page 13 Oki Data CONFIDENTIAL Finisher Unit • 5 Tray (except for China) 12 / 44043511TH Rev.2...

  • Page 14: Specifications

    31 ppm (OHP: 10 ppm) Monochrome: 36 ppm (OHP: 15 ppm) Post Card, Label, Heavy Paper: 15 ppm Resolution: 1200 600/16 bit gray scale (C930) 600/32 bit gray scale (C910) Input Power: 110~127VAC ±10% 220~240VAC ±10% Power Consumption a) 120V Peak...
  • Page 15 Oki Data CONFIDENTIAL (11) Routine Replacement of Consumable Parts Fuser Unit Assy: Every 100,000 pages Transfer Belt Unit Assy: 100,000 page equivalent (for 3P/J) Feed Roller Set: Around 120,000 pages MPT Feed Roller Set: Around 120,000 pages Waste Toner Box:...

  • Page 16: Interface Specifications

    Oki Data CONFIDENTIAL Interface Specifications 1.5.1 USB Interface Specifications 1.5.1.1 USB Interface Overview Basic Specifications USB 2.0 Compliant Transfer Mode Full Speed (max. 12Mbps+0.25%) High Speed (max. 480Mbps+0.05%) Power Control Self-Power Device 1.5.1.2 USB Interface Connector and Cable Connector Printer-Side...

  • Page 17: Network Interface Specifications

    Oki Data CONFIDENTIAL 1.5.2 Network Interface Specifications 1.5.2.1 Network Interface Network protocols: TCP/IP, NetWare, Ether Talk, & NetBEUI 1.5.2.2 Network Interface Connector and Cable (1) Connector 1000 Base-T/100 Base-TX/10 Base-T (automatically switched and not available simultaneously) Connector pin layout (2) Cable Unshielded twisted pair cable with RJ-45 connector (Category 5e, Category 6 is recom- mended.)

  • Page 18: Parallel Interface Specifications

    Oki Data CONFIDENTIAL 1.5.3 Parallel Interface Specifications 1.5.3.1 Parallel Interface Overview Item Details Corresponding mode Comatible mode, nibble mode, ECP mode Data bit length Compatible: 8, Nibble: 4, ECP:  bit 1.5.3.2 Parallel Interface Connector and Cable (1) Connector Printer: 36pConnector (Female) 57LE-40360-12 (D56) (DDK Ltd.) equivalent product...
  • Page 19 Oki Data CONFIDENTIAL 1.5.3.4 Timing Chart Compatible Mode Data Reception Timing PARALLEL DATA (DATA BITs 1 to 8) 0.5 µs min. 0.5 µs min. 0.5 µs min. nStrobe 0.5 µs min. 0.5 µs max. BUSY 0 min. 0 min. nAck 0.5 µs to 3 µs...
  • Page 20 Oki Data CONFIDENTIAL 1.5.3.5 Parallel Interface Signal The name of the interface signal and pin number is indicated in Table 1-1. Table 1-1 Signals Pin No. Signal Name Direction Function nStrobe TO PRINTER Pulse to read data. (HostClk) Data is read with the latter wire.

  • Page 21: Descriptions Of Operations

    Oki Data CONFIDENTIAL DesCriptions of operations The C10/C30 is an electrophotographic tandem color page printer. It features an LED array, OPC, dry one-component non-magnetic phenomenon, roller transfer, thermo-compression fuser and other technologies. The printer converts single-color (black) computer text into optical pulses to write them on the surface of its optical drums.

  • Page 22: Main Control Pcb

    Oki Data CONFIDENTIAL Main Control PCB TBX Board block diagram 600dpi 0delay BA[4:0] Figure 2-1-1 21 / 44043511TH Rev.2...
  • Page 23 Oki Data CONFIDENTIAL The main control PCB(TBX) of the 600dpi-Printer consists of a CPU, secondary cache SRAM, ROM, RAM, EEPROM, Flash ROM, memory control LSI (CC1), interface control LSI (CIF2), IDE HDD, PCI Bus Option and advanced interface. The CPU features a 64bit bus RISC PowerPC750GL processor. This operates at 800MHz, 6 times the speed of a 133MHz (bus clock) clock.
  • Page 24 Oki Data CONFIDENTIAL Main Control PCB (AS3-PCB) 1200dpi-RoHS 5.0V 3.3V 5.0V 5.0V Figure 2-1-2 23 / 44043511TH Rev.2...
  • Page 25 Oki Data CONFIDENTIAL The main control PCB of the 1200dpi-Printer consists of a CPU, RAM, HDD, LSI, EEPROM, KeyChip, PCI Bus Option and Advanced Interface. (1) CPU CPU is Intel CeleronM-1G (2) RAM RAM is DDR_DIMM. RAM capacity is 256MB or 512MB.Max capacity is 1GB.

  • Page 26: Engine Control Pcb

    Oki Data CONFIDENTIAL Engine Control PCB Figure 2-2-1 illustrates the block diagram of the Engine Control PCB (S2X PCB) 600dpi C LED HEAD M LED HEAD Y LED HEAD K LED HEAD Figure 2-2-1 25 / 44043511TH Rev.2...
  • Page 27 Oki Data CONFIDENTIAL Figure 2-2-2 illustrates the block diagram of the Engine Control PCB (S2V PCB) 1200dpi C LED HEAD M LED HEAD Y LED HEAD K LED HEAD Figure 2-2-2 26 / 44043511TH Rev.2...

  • Page 28: Power Unit

    Oki Data CONFIDENTIAL Power Unit This is a high voltage power unit consisting of high voltage power source circuit and a low voltage power unit composed of a power unit consists of an AC filter circuit, low voltage power source circuit and heater drive circuit.

  • Page 29: Mechanical Process

    Oki Data CONFIDENTIAL Mechanical process Figure 2-3 illustrates the mechanical process of the C10/C30. Figure 2-3 28 / 44043511TH Rev.2...

  • Page 30: Electrophotographic Processing Mechanism

    Oki Data CONFIDENTIAL 2.4.1 Electrophotographic Processing Mechanism Electrophotographic process The overview of the electrophotographic process is described below. Electrification DC power is applied to the CH roller to evenly negatively electrify the surface of the OPC drum. Exposure The LED head irradiates light on the surface of the OPC drum that is charged with a negative electrical load.
  • Page 31 Oki Data CONFIDENTIAL Electrification A negative DC power is applied to the electrification roller to evenly negatively electrify the surface of the OPC drum. Power supply Electrification roller unit OPC drum Exposure The LED head irradiates light on the surface of the OPC drum that is charged with a negative electrical load.
  • Page 32 Oki Data CONFIDENTIAL Development The negatively charged toner comes in contact with the OPC drum to fuse the electrostatic latent image by electrostatic force, to create a significant image on the surface of the OPC drum. The sponge roller precipitates toner on the development roller. The toner is then negatively electrified.
  • Page 33 Oki Data CONFIDENTIAL Fuser The toner image transferred on the paper is fused on the paper by heat and pressure when the paper passes through the heat roller and backup roller. The Teflon coated heat roller is heated by a 800W or 350W internal halogen lamp, and backup roller is heated by a 50W internal halogen lamp.

  • Page 34: Paper Processing Mechanism

    Oki Data CONFIDENTIAL 2.4.2 Paper Processing Mechanism Figure 2-4 illustrates how the paper transfers through the C10. Face down stacker Fuser assembly Head × 4 Unit × 4 Discharge roller Heat roller Regist roller Assy (B) Hopping roller Belt unit...
  • Page 35 Oki Data CONFIDENTIAL Paper Supplied from the 1st Tray Paper proceeds when the paper supply motor turns (CCW) and the paper supply clutch is connected, until the IN1 sensor turns ON. When the IN1 sensor is turned ON, a certain volume of paper is further transported until it is against the 1st resist roller.
  • Page 36 Oki Data CONFIDENTIAL Paper Supplied from the Option Tray Paper proceeds when the paper supply motor turns (CCW) and the paper sup- ply clutch is connected, until the IN sensor of the top tray to supply the paper, turns ON.
  • Page 37 Oki Data CONFIDENTIAL Paper Supplied from MPT In the usual case, sheet receiving is depressed by the arm for rise and fall at a home position. When a regist motor rotates in the direction of (b), the arm for rise and fall drives and sheet receiving is rotated.
  • Page 38 Oki Data CONFIDENTIAL Feed roller Pickup roller Hopping sensor Retard roller Lift up sensor Entrance sensor (2) Paper existence sensor Write sensor Paper 2nd Regist roller Assy (B) The clutch gear of electromagnetism (2) Paper existence sensor Middle transport roller...
  • Page 39 Oki Data CONFIDENTIAL Conveyor Belt The conveyor belt motor drives the conveyor belt when turning in the direction of the arrow. The belt unit consists of one transfer roller that is directly under the drum for each color, with the conveyor belt in between the drum.
  • Page 40 Oki Data CONFIDENTIAL ID Unit Up/Down Operations The C-ID motor drives the ID unit up and down. Figure 2--a indicates ID unit operations during color printing. When the C-ID motor rotates (CCW), the lift uplink slides to the left, and as indicated in Figure 2--a, each ID unit moves DOWN.
  • Page 41 Oki Data CONFIDENTIAL Fuser Unit and Paper Output The fuser unit and discharge roller is driven by a single DC motor. The heater roller turns when the fuser motor turns in the direction of the arrow (a). This roller fuses the toner image on the paper with heat and pressure.
  • Page 42 Oki Data CONFIDENTIAL Double-Side Printer Unit When the double-side Printer Unit receives double-side print instructions, the separator is opened by the solenoid after one side of the paper fed from the tray is completely printed, then the path is switched to the double-side printer unit.

  • Page 43: Sensor

    Oki Data CONFIDENTIAL Sensor 2.5.1 Paper-Related Sensor Stacker Full FD sensor IN2 sensor Stacker Full Job-off sensor FU sensor MPT Hopping sensor C drum M drum Y drum K drum MPT PE sensor Idle roller Drive roller Dup-in1 sensor Exit sensor...

  • Page 44: Other Sensors

    Oki Data CONFIDENTIAL 2.5.2 Other Sensors Paper Empty Sensor This sensor checks whether the paper cassette is empty or not. Paper Near-End Sensor This sensor checks whether the paper cassette will be empty soon or not. MPT Paper Empty Sensor This sensor checks whether there is paper in the front feeder.

  • Page 45: Color Drift Correction

    Oki Data CONFIDENTIAL Color Drift Correction The C10/C30 comes with several ID units and LED heads, therefore, causes color drift. This mechanical color drift can automatically be corrected with the following procedures. Automatically Corrected Color Drift X Axis Color Drift (position off-alignment due to LED head)

  • Page 46: Paper Jam Detector

    Oki Data CONFIDENTIAL Paper Jam Detector The C10/C30 detects paper jam during printing after turning on the power source. If there is any paper jam detected, the printing process is immediately canceled. In this case, open the cover, remove the paper that is jammed, and close the cover to resume printing.

  • Page 47: Cover Open

    Oki Data CONFIDENTIAL Cover Open If the top cover of the C10/C30 is open, the cover open micro switch turns OFF. Then the 24V to high voltage power source, and high voltage output is shutdown. At the same time, the CPU receives a COVOPN signal indicating the micro-switch state, to proceed with cover open processing.

  • Page 48: Toner Low Detection

    Oki Data CONFIDENTIAL 2.10 Toner Low Detection • Structure This device consists of a constant speed rotating agitation gear andagitation bar. Agitation gear Projection Agitation bar • Detection The minimum height length of stay (OFF time) of a target board which attached the toner low level state in the end of a churning bar is measured and detected by the sensor.
  • Page 49 Oki Data CONFIDENTIAL Toner High level State • The agitation bar interlocks and turns with the agitation gear. • Since there is a toner even if a agitation bar reaches the maximum height, the other side of the bar is still inside the Agitation bar toner.
  • Page 50 Oki Data CONFIDENTIAL Toner High Level State (at 37ppm*1) TNRSNS t1<0.85 T=2.3 Toner Low Level State (at 37ppm*1) TNRSNS t1>0.85 T=2.3 • After a toner supply start, when a toner low sate is detected 20 consecutive times, it is recognized as the toner being low.

  • Page 51: Paper Size Detection

    Oki Data CONFIDENTIAL 2.11 Paper Size Detection A cam is interlocked with the paper guide of the paper cassette, then four tab-pieces via this cam drives the system according to the paper guide setting position. When the paper cassette is attached to the printer, the micro-switch detects the state of the tab- piece and then recognizes the size of the paper.

  • Page 52: Power On Process

    Oki Data CONFIDENTIAL 2.12 Power ON Process 2.12.1 Self-Diagnostic Test Initial Test When the power is turned On, the following check automatically takes place. (a) ROM Check (b) RAM Check (c) EEPROM Check (d) Mechanical Check (e) Option Unit Check ROM Check The ROM is checked by calculating the HASH value.

  • Page 53: Color Drift Detection

    Oki Data CONFIDENTIAL 2.13 Color Drift Detection The Z71-PCB reflective optical sensor detects color drift. There is one each on the left and right side in front of the cleaning blade behind the belt unit. A color drift detection pattern is printed on both ends of the left and right side of the belt.

  • Page 54: Reading Version Of Routine Replacement Units

    Oki Data CONFIDENTIAL 2.14 Reading Version of Routine Replacement Units This determines whether the parts are new or old according to the I/D of the consumable parts that are routinely replaced, the fuser unit, and the state of the fuse in the belt unit (good/dead). If the fuse is in a conductive state, then it is considered a new unit.

  • Page 55: Toner Usage Level Detection

    Oki Data CONFIDENTIAL 2.16 Toner Usage Level Detection The toner usage level is detected by counting the number of dots printed. The counted number of dots is written in in IC tip in a toner cartridge. Once toner low is detected, the toner shall be considered empty after dot counting 1,050 A4 sheets at 5%.

  • Page 56: Printer Installation

    Oki Data CONFIDENTIAL printer installation Precautions and Prohibition • Keep away from high temperatures and open flames. • Please do not install in a place from which a chemical reaction is started (laboratory etc.). • Do not install near inflammable solutions such as alcohol or thinner.
  • Page 57 Oki Data CONFIDENTIAL • Do not block the vents on the printer. • Do not place printer directly onto a carpet. • Ensure printer has adequate ventilation. • Keep printer way from sources of noise and magnetic fields. • Do not install near a monitor or television.

  • Page 58: Printer Unpacking Procedure

    Oki Data CONFIDENTIAL Printer Unpacking Procedure Personal injuries may occur. Each printer weighs about 77 kg. Lift them by three persons or more. • Punch four handle holes out each on the side and lift the carton box. Handle Holes...

  • Page 59: Printer Installation Instructions

    Oki Data CONFIDENTIAL Printer Installation Instructions • Install a printer under the desired temperature and humidity condition: Ambient Temperature : 10 to 32°C Ambient Humidity : 20 to 80% relative humidity Maximum Wet-Bulb Temperature : 25°C • Take care not to allow dew condensation on printers.

  • Page 60: Packed Units And Attachments

    Oki Data CONFIDENTIAL Packed Units and Attachments • Check if the packed units are free of flaws and dirt. • Check if there are no missed or damaged attachments. • Should any defective or unusual conditions are found, contact the section in charge.

  • Page 61: Assembly Procedure

    Oki Data CONFIDENTIAL Assembly Procedure 3.5.1 Printer Main Body Remove Protective Equipment (1) Remove protection tapes on the side of printer (6 places), a sheet of paper, desiccant and Pad-Guard-Stacker on the top. Pad-Guard-Stacker Desiccant Protection tape Protection tape (4 places) (2 places) (2) Press down the open button to open the top cover.
  • Page 62 Oki Data CONFIDENTIAL Install a toner cartridge in the printer (1) Open the top cover of printer and remove protection tapes; stoppers and toner cover which are installed in the printer Stopper Toner cover (orange) (2) Shake the toner cartridge well and tear off the tape.
  • Page 63 Oki Data CONFIDENTIAL (4) Turn tightly the lever (blue) of toner cartridge toward the arrow direction. Lever (Blue) (5) Close the top cover. Place a paper holder on the printer Paper holder 62 / 44043511TH Rev.2...
  • Page 64 Oki Data CONFIDENTIAL Loading a Paper For tray 1 (1) Slide out the tray 1 (2) Adjust to the desired paper size by an adjustment knob. Reference: Same procedure for the tray 2, 3, 4 and 5 as of tray 1.
  • Page 65 Oki Data CONFIDENTIAL For Multipurpose Tray After placing the sheet of papers on the multi-purpose tray, set up the size of paper on the operating panel. “Horizontal loading for A4” has set up for factory-configured. (1) Press down the lever on the right side of printer to open the multi-purpose tray.
  • Page 66 Oki Data CONFIDENTIAL (5) Place the paper facing up-ward on the tray. < Direction of the paper set > Horizontal loading for Vertical loading for A4, B5 and letters A4, B5 and letters Paper Paper Multi-purpose tray Multi-purpose tray (6) Set up the size of multi-purpose tray on the operating panel.
  • Page 67 Oki Data CONFIDENTIAL Select “Paper Size” by pressing the button several times MPTray Config Paper Size and press Enter button Media Type Media Weight Select “Paper Size” by pressing Paper Size the button several times Letter Short Edge and press Enter button...

  • Page 68: Power Cable Connection

    Oki Data CONFIDENTIAL 3.5.2 Power Cable Connection Conditions for Power Supplies • The following conditions apply to the power supplies of printers: Alternate Current (AC) : 100 V ±10% Power Supply Frequency : 50, or 60 ±2 Hz • For unstable power supplies, use voltage regulators etc.
  • Page 69 Oki Data CONFIDENTIAL Connect Power Supply Cord Note! Be certain the power switch is placed in the OFF (O) position. (1) Plug the power supply cord in the printer. Power supply cord (2) Insert the power supply cord into the receptacle socket.
  • Page 70 Oki Data CONFIDENTIAL Press ON (I) of Power Switch “Ready To Print” appears on the panel when ready. Ready To Print Toner 6 / 44043511TH Rev.2...
  • Page 71 Oki Data CONFIDENTIAL Turning off the Printer Note! The internal hard disk may be damaged and unusable if the printer is switched off immediately. (1) Keep pressing the SHUT DOWN and RE-START button for more than 4 seconds. (2) Press the OFF button where “COMPLETION OF SHUTDOWN/EITHER TURNING OFF THE SWITCH OR RE-START”...

  • Page 72: Installation Of Optional Components

    Adding the extension memory may reduce the frequency of errors. • Normal operation is not guaranteed if using extension memory other than OKI Data genuine. • Printing speed does not change after adding the extension memory.
  • Page 73 Oki Data CONFIDENTIAL 3. Before taking a memory out of bag, remove the electric static by bringing the bag into contact with the metal part of printer. 4. Insert a memory into the slot until hearing the sound of “click”.
  • Page 74 Oki Data CONFIDENTIAL 7. Plug in a power supply cord and a printer cable then press the power supply button. Print cable Power supply cord 8. Print the Menu Map to see if installed correctly. Re-install if an error appears on the Menu Map.
  • Page 75 Oki Data CONFIDENTIAL (2) Installation of Option Tray (Can hold large amount of papers) Install the option tray where the number and kinds of papers need to be increased. Not only option tray has one layer but three layers tray, which combine into one tray. It is possible for option tray to install maximum of four layers, but five if the standard tray is included.
  • Page 76 Oki Data CONFIDENTIAL 2. Put the bottom surface of printer on the tray 2 aligning the protrusion with the cut on the bottom. Note! The printer weighs about 77 kg. Lift it by three or more persons. Cut on bottom...
  • Page 77 Oki Data CONFIDENTIAL 4. Print a menu map to see if installed correctly. Re-install if an error appears on the menu map. C10 C30 5. Set up for the option tray by a printer driver. Do the reverse procedure from installation for removal.
  • Page 78 Oki Data CONFIDENTIAL (3) Installation of Duplex-Unit A duplex unit is used for printing both sides of papers. Note! More memory is required for duplex-printing. Where the print speed become slow, the memory space lacks, either set up the print-quality “clear” or “normal” or installation of the extension memory are recommended.
  • Page 79 Oki Data CONFIDENTIAL 3. Open and remove the cover toward the direction seen in figure. Memo: Keep it until the duplex-print unit is removed. 4. Make sure that the rail posts on both sides of duplex-print unit are locked. Rail post...
  • Page 80 Oki Data CONFIDENTIAL 7. Print a menu map to see if installed correctly. Re-install if an error appears on the menu map. C910 C930 79 / 44043511TH Rev.2...
  • Page 81 Oki Data CONFIDENTIAL 8. Set up for duplex-print unit on the icon. Removal of Duplex- Print Unit 1. Turn off the power. 2. Press down the lever on the right side of unit. Lever 3. Hold the lever (both sides) and pull the unit until it stops. Remove it with holding unit up-wards.
  • Page 82 Oki Data CONFIDENTIAL (4) Installation of internal hard disk Install the internal hard disk for the following cases. - When authentication, validation, buffer printing and saving the data are necessary. - When adding Adobe Type 1 is necessary - When “Collate Error” appears - When Print Job Accounting (option) is used.
  • Page 83 Oki Data CONFIDENTIAL 3. Hold a lock lever of internal hard disk. Lock lever 4. Set an internal hard disk fitting to "HDD" line. C10 C30 Internal hard disk Internal hard disk 5. Fold the lock lever until hearing a sound of “click”.
  • Page 84 Oki Data CONFIDENTIAL 7. Plug the power supply cord and the printer cable in and switch on the power supply. Print cable Power supply cord 8. Print a menu map to see if installed correctly. Re-install if an error appears on the menu map.

  • Page 85: Checking Of Optional-Component Recognition

    Oki Data CONFIDENTIAL 3.5.4 Checking of Optional-Component Recognition Please refer to “3.6 Menu Map Printing” to print MenuMap to confirm that options are correctly installed. (1) Checking for Proper Extension Memory Recognition Check Information Contained in MenuMap Check the total memory size appearing at Total Memory Size on system information.
  • Page 86 Oki Data CONFIDENTIAL (3) Checking for Proper Duplex Unit Recognition <Checking for Proper Duplex Unit Recognition> Check Information Contained in MenuMap Check [Duplex printing : installed] is in the header of MenuMap. C910 C930 85 / 44043511TH Rev.2...

  • Page 87: Menumap Printing

    Oki Data CONFIDENTIAL 3.6 MenuMap Printing Make sure that the printer operates normally. (1) Place A4 sized papers on the tray. (2) Check if [Ready To Print] appears on the map. (3) Press the button several times and select [Print Information], then press ENTER...

  • Page 88: How To Connect

    Oki Data CONFIDENTIAL How to Connect (1) Procedure for LAN cable 1. Prepare the LAN cable. < straight cable > < Core > < Hub > 2. Turn off the printer and personal computer. 3. As seen in figure below, make a circle with a straight cable, which is about 3cm from the connector of printer.
  • Page 89 Oki Data CONFIDENTIAL (2) USB Connection 1. Prepare a USB cable. Note! • No cables are included with the product. Prepare a cable. • A cable to be prepared must be a USB cable. • For connecting the printer in USB 2.0 Hi-Speed mode, use a Hi-Speed USB cable.
  • Page 90 Oki Data CONFIDENTIAL (3) Parallel Connection 1. Prepare a parallel cable. 2. Power off Printer and Personal Computer. 3. Connect Personal Computer and Printer. (1) Connect a parallel cable into a parallel interface connector of printer and use metal fittings to secure the cable.

  • Page 91: Checking Of User Paper

    Oki Data CONFIDENTIAL 3.8 Checking of User Paper Load the paper in printers used by users, select the settings at MEIDA TYPE and MEDIA WEIGHT and print MenuMap and Demo Page to check no occurrence of peeled off toner. Setting *...

  • Page 92: Parts Replacement

    Oki Data CONFIDENTIAL Parts rePlacement This section describes the parts in the field, assembly and the procedures to replace the parts, assembly and unit. Note that only the disassembling procedures are described to replace parts. To assemble parts, just follow the steps in reverse order of disassembling.
  • Page 93 Oki Data CONFIDENTIAL [Maintenance Tools ] The tools necessary to replace the printed circuit board (PCB) and unit are indicated in Table 4-1. Table 4-1 Maintenance Tools Maintenance Tools Purpose Remarks Quantity No. 1-100 2-2.5 mm screw + Screw Driver No.

  • Page 94: Parts Layout

    Oki Data CONFIDENTIAL Parts Layout MAIN ViewA Next page C910 Only 93 / 44043511TH Rev.2...
  • Page 95 Oki Data CONFIDENTIAL 600dpi Air flow 1200dpi Air Flow Air Flow ViewA 94 / 44043511TH Rev.2...
  • Page 96 Oki Data CONFIDENTIAL Printer Unit - (120V/230V) (1/2) See next page 95 / 44043511TH Rev.2...
  • Page 97 Oki Data CONFIDENTIAL Printer Unit - (120V/230V) (2/2) 96 / 44043511TH Rev.2...
  • Page 98 Oki Data CONFIDENTIAL Plate-Assy-Power_120V/230V 97 / 44043511TH Rev.2...
  • Page 99 Oki Data CONFIDENTIAL Base-Assy (1/2) 98 / 44043511TH Rev.2...
  • Page 100 Oki Data CONFIDENTIAL Base-Assy (2/2) 99 / 44043511TH Rev.2...
  • Page 101 Oki Data CONFIDENTIAL Side-R-Assy 100 / 44043511TH Rev.2...
  • Page 102 Oki Data CONFIDENTIAL Side-F-Assy C910 Only 101 / 44043511TH Rev.2...
  • Page 103 Oki Data CONFIDENTIAL Duct-Drive-Assy 102 / 44043511TH Rev.2...
  • Page 104 Oki Data CONFIDENTIAL FDR-Unit-Regist 103 / 44043511TH Rev.2...
  • Page 105 Oki Data CONFIDENTIAL FDR-Unit-MPT 104 / 44043511TH Rev.2...
  • Page 106 Oki Data CONFIDENTIAL Eject-Assy 105 / 44043511TH Rev.2...
  • Page 107 Oki Data CONFIDENTIAL Plate-Top-Assy 106 / 44043511TH Rev.2...
  • Page 108 Oki Data CONFIDENTIAL Job-Offset-Assy 107 / 44043511TH Rev.2...
  • Page 109 Oki Data CONFIDENTIAL Basket-Assy 108 / 44043511TH Rev.2...

  • Page 110: Parts Replacement Method

    Oki Data CONFIDENTIAL Parts Replacement Method This section describes the procedures to replace the parts and assembly indicated in the disassembly diagram. C910 Cover-Rear / Cover-Side(R) / Cover-Side(R) Rear (4.3.1) Cover-Side(L) / Cover Assy-Front (4.3.2) Stacker Assy-FU (4.3.3) Cover Assy-OP Panel / OP Board (4.3.5)

  • Page 111: Cover-Rear, Cover-Side (R), And Cover-Side (R) Rear

    Oki Data CONFIDENTIAL 4.3.1 Cover-Rear, Cover-Side (R), and Cover-Side (R) Rear Open Cover Assy-Top Unscrew the 5 screws , then remove Cover-Rear Unscrew the 2 screws , then remove Cover-Side (R) with it warped. Unscrew the screws , then remove Cover-Side (R) Rear 110 / 44043511TH Rev.2...

  • Page 112: Cover-Side (L) And Cover Assy-Front

    Oki Data CONFIDENTIAL 4.3.2 Cover-Side (L) and Cover Assy-Front Open Cover Assy-Top Unscrew the 4 screws , then remove the Cover-Side (L) Open the Cover Assy-Front by 90°, unscrew the 2 screws , then slide the Assy to the side and remove.

  • Page 113: Stacker Assy-Fu

    Oki Data CONFIDENTIAL 4.3.3 Stacker Assy-FU Open Cover Assy-Top Open Stacker Assy-FU , then remove the 2 stoppers . Push these to one side, remove the post, then remove the Stacker Assy-FU Open the Stacker Assy-FU . Move the two stoppers sideways and take them off.

  • Page 114: Cover Assy-Op Panel, Cover-Guard (R), Cover-Guard (Front) And Cover-Guard (L)

    Oki Data CONFIDENTIAL 4.3.4 Cover Assy-OP Panel, Cover-Guard (R), Cover-Guard (Front) and Cover-Guard (L) Open Cover Assy-Top , then lift Basket-Assy Remove Cover Assy-OP Panel from its supporting point. Unscrew screw , remove the hinges, and then remove Cover-Guard (R)

  • Page 115: Op Pcb

    Oki Data CONFIDENTIAL 4.3.5 OP PCB Remove the Cover Assy-OP Panel. (Refer to Section 4.3.4) Remove Cover-OP Panel from Frame-OP-Panel Unscrew the 2 screws , then remove hinge (R) and Cover Hinge (R) Unscrew 2 screws , then remove the Hinge (L)

  • Page 116: Cover Assy-Top

    Oki Data CONFIDENTIAL 4.3.6 Cover Assy-Top Open Cover Assy-Top Unscrew screw , then remove the Cover-Duct (L) Unscrew 8 screws , then remove the 3 hinges and the Cover Assy-Top 115 / 44043511TH Rev.2...

  • Page 117: Fan-Pcb-Assy, Cu-Board-Assy And S2X/S2V-Pu-Board

    Oki Data CONFIDENTIAL 4.3.7 FAN-PCB-Assy, CU-Board-Assy and S2X/S2V-PU-Board Open the Cover Assy-Top. Remove the covers concerned. (Refer to Section 4.3.1) Remove the connector, then Remove FAN-PCB-Assy Unscrew the screws, remove the Plate-Shield-Assy , then remove the connector. Unscrew 8 screws...

  • Page 118: Job-Offset-Assy 723 And Basket-Assy

    Oki Data CONFIDENTIAL 4.3.8 Job-Offset-Assy 723 and Basket-Assy Open the Cover Assy-Top. Unscrew screw , remove Frame-Duct , then remove the connector (remove the connector through the shaft) Remove the 2 hinges, then remove the Job-Offset-Assy , and disconnect the con- nector.
  • Page 119 Oki Data CONFIDENTIAL Plate-Top 118 / 44043511TH Rev.2...

  • Page 120: Plate Top Assy

    Oki Data CONFIDENTIAL 4.3.9 Plate Top Assy Remove Job-Offset-Assy 723/Basket-Assy. (Refer to Section 4.3.6) Lift back Plate-Top Assy Lift forward Plate-Top Assy , then unscrew 3 screws and remove Plate-Dumper- Assy (R) Unscrew 3 screws , then remove Plate-Dumper-Assy (L)

  • Page 121: Eject-Assy

    Oki Data CONFIDENTIAL 4.3.10 Eject-Assy Remove the 7 hinges then remove Cover-Board Remove the 13 connectors, and unscrew the 2 screws . Then remove the 3 hinges and remove the Eject-Assy 120 / 44043511TH Rev.2...

  • Page 122: Motor-Pulse-Belt And Sensor-Resist-Assy

    Oki Data CONFIDENTIAL 4.3.11 Motor-Pulse-Belt and Sensor-Resist-Assy Unscrew the 2 screws , then remove the 4-pin connector and remove the Motor- Pulse-Belt Unscrew 7 screws , then remove the 3 connectors (2-pin, 14-pin, 3-pin), and re- move the Sensor-Resist-Assy 121 /...

  • Page 123: Fdr Unit-Mpt

    Oki Data CONFIDENTIAL 4.3.12 FDR Unit-MPT Open the Cover Assy-Top. Remove the Cover and remove the two connectors (Pin 10 and Pin 3). Open the FDR Unit-MPT and remove the two screws fastening the stays on both sides. Further open the FDR Unit-MPT...

  • Page 124: Fdr Unit-Resist

    Oki Data CONFIDENTIAL 4.3.13 FDR Unit-Resist Remove the FDR Unit-MPT. (Refer to Section 4.3.12) Unscrew the 4 screws and disconnect connector , then remove Plate Assy-MPT Lock Open the Cover-Guide-1st-Assy in the arrow direction. Unscrew 2 screws , then remove FDR Unit-Resist 123 / 44043511TH Rev.2...

  • Page 125: Duct Assy

    Oki Data CONFIDENTIAL 4.3.14 Duct Assy Remove the hinge, then remove Cover-Middle Remove the hinge, then remove Guide Tube (L) Unscrew 2 screws , then remove Duct-Assy-Toner Unscrew screw , then remove Gear-Duct-B-Assy Unscrew screw , then remove Gear-Duct-ID Assy...

  • Page 126: Hv-Assy

    Oki Data CONFIDENTIAL 4.3.15 HV-Assy Open the Cover Assy-Top, then remove the Belt-Assy. Remove the Cover-Middle. (Refer to Section 4.3.14) Unscrew screw , then remove Cover-HV-Assy Remove the 2 connectors and unscrew the 2 screws , then remove HV-Assy Remove the 2 hinges, then remove Bracket-HV-Assy 125 / 44043511TH Rev.2...

  • Page 127: Power Unit

    Oki Data CONFIDENTIAL 4.3.16 Power Unit Remove the Cover-Rear. (Refer to Section 4.3.1) Unscrew the 12 screws , disconnect all connectors, pull out the lever then remove the Power Unit Lever × 14 When installing a power supply Do not push the cable upward,...

  • Page 128: Low Voltage Power Source Assy And Motor-Fan

    Oki Data CONFIDENTIAL 4.3.17 Low Voltage Power Source Assy and Motor-FAN Electric shock can occur. When replacing the low voltage power supply, there is a danger of electric shock. Be sure to wear an insulation gloves or do not touch the electrically conduction areas or terminal directly by hand during the part replacement work.

  • Page 129: Belt-Assy

    Oki Data CONFIDENTIAL 4.3.18 Belt-Assy Open the Cover Assy-Top Remove ID Unit Lift up the 2 lock levers toward the arrow, then remove the Belt-Assy Remove Belt-Assy by lifting handle , then remove along with handle 128 / 44043511TH Rev.2...

  • Page 130: Fuser Unit-Lbt

    Oki Data CONFIDENTIAL 4.3.19 Fuser Unit-LBT Open Cover Assy-Top Lift the lock lever toward the arrow, then remove the Fuser Unit-LBT Lock lever 129 / 44043511TH Rev.2...

  • Page 131: Unit-Duplex

    Oki Data CONFIDENTIAL 4.3.20 Unit-Duplex While opening the lever, draw out the Unit-Duplex Lever 130 / 44043511TH Rev.2...

  • Page 132: Paper Feed Roller

    Oki Data CONFIDENTIAL 4.3.21 Paper Feed Roller Open the tray 1 side cover and the paper guide Pull out Tray Pull outward the latches of the 3 paper feed rollers , and remove from the shaft. Latch 131 / 44043511TH Rev.2...

  • Page 133: Mpt Feed Roller

    Oki Data CONFIDENTIAL 4.3.22 MPT Feed Roller Open the Multipurpose Tray , push the lever in the arrow direction and remove the Multipurpose Tray Remove the cover While opening the claw of the Feed Roller outward, slide the roller to the left and remove it.

  • Page 134: Adjustment

    • This menu can be modified according to the destination, etc. Therefore, it is not Note open (closed) to the end user. • C910 needs password to enter the System Maintenance Menu. Default is "000000". Do not reset the OKIUSER Setting of the C930 Series. Caution Resetting OKIUSER resets settings made in it, including its model name and server name.
  • Page 135 Oki Data CONFIDENTIAL Table 5-0. Maintenance Menu Display Table (2/2) Category Item Value Old Menu Function Vailid Save Maintenance Format HDD Execute "SYSTEM Initialize the HDD. When executed it Menu MAINENANCE will escape from the menu and start MENU" –...

  • Page 136: Id Check Pattern Print ("Test Print Menu" Item)

    Oki Data CONFIDENTIAL 5.0.1 ID Check Pattern Print (“TEST PRINT MENU” Item) This pattern can be used to investigate the cause (plain identification of problem or check cycle of problem) resulting from the ID or LED head. CMYK are each composed of a 20% duty pattern.
  • Page 137 Oki Data CONFIDENTIAL Table 5-0-2 Maintenance Utility Adjustment Items (1/2) Operation of Operator Section No. in Panel (corresponding Item Adjustment Operatations to section No. in Manual service manual) 1 PU (S2X) PCB Copies EEPROM of the PU PCB. Copies the 2.4.1.1.1...
  • Page 138 Oki Data CONFIDENTIAL Table 5-0-2 Maintenance Utility Adjustment Items (2/2) Operation of Operator Section No. in Panel (corresponding Item Adjustment Operatations to section No. in Manual service manual) 14 Correction of paper Performs correction of the sensitivity of paper 2.4.1.2.5...

  • Page 139: Maintenance Menu And Its Function

    Oki Data CONFIDENTIAL Maintenance Menu and Its Function 5.1.1 Maintenance Menu 5.1.2 Engine Maintenance Mode Engine maintenance mode is a media conveyor mode that assists confirmation of the basic operations of the check and print system. 5.1.2.1 Operation Panel Instructions on self-diagnosis operations is based on the following Operation Panel layout, as a prerequisite.
  • Page 140 Oki Data CONFIDENTIAL 5.1.2.2 Regular Self-Diagnosis Mode (Level 1) The Regular Self-Diagnosis Mode menu is as follows. • SWITCH SCAN • MOTOR & CLUTCH TEST • TEST PRINT • REG ADJ TEST • DENSITY ADJ TEST • DENSITY CALIBRATION •...

  • Page 141: Switch Scan Test

    Oki Data CONFIDENTIAL 5.1.2.2.2 Escape from Self-Diagnosis Mode Turn OFF the power then re-turn it ON after 10 seconds. SWITCH SCAN 5.1.2.3 Switch Scan Test This self-diagnosis is used to check the input sensor and switch. Keep the [MENU+] and [MENU-] keys pressed until [SWITCH SCAN] appears at the top of the display and operations goes into the regular diagnosis mode.
  • Page 142 Oki Data CONFIDENTIAL 141 / 44043511TH Rev.2...
  • Page 143 Oki Data CONFIDENTIAL Table 5-1-1 Switch Scan Details Top of the Display Detail Display Detail Display Detail Display Detail Display PAPER ROUTE IN1 Sns H:OFF IN2 Sns H:OFF WR Sns H:OFF Exit Sns H:OFF : PU L:ON L:ON L:ON L:ON...
  • Page 144 Oki Data CONFIDENTIAL Top of the Detail Display Detail Display Detail Display Detail Display Display 34 FIN S01_S02_ Uper Cover H:OPEN L: Front door Sns H:OPEN L: Front door SW H:OPEN L: Joint SW [MS1] H:OPEN S03_S04 Sns [PI23] CLOSE...
  • Page 145 Oki Data CONFIDENTIAL 5.1.2.4 Motor/Clutch Test This self-diagnosis routine is used to test the motor and clutch. Continue to press the [MENU+] and [MENU-] keys until “Motor & Clutch Test” appears at the top of the display and the operation enters the self-diagnosis (Level 1) mode.
  • Page 146 Oki Data CONFIDENTIAL 145 / 44043511TH Rev.2...
  • Page 147 Oki Data CONFIDENTIAL Table 5-2 Motor and Clutch Test Unit Name Display Drive Limitation Remarks Error display K-ID MOTOR Y-ID MOTOR M-ID MOTOR C-ID MOTOR BELT MOTOR FUSER MOTOR FUSER MOTOR REVERSE FUSER RLS REGIST MOTOR REGIST CLUTCH MPT MOTOR...
  • Page 148 Oki Data CONFIDENTIAL Unit Name Display Drive Limitation Remarks Error display FIN TRANSFER MOTOR Finisher is installed. OPTION FIN SADDLE ROLLER Finisher is installed. OPTION FIN BUNDLE MOTOR_FWD Finisher is installed. OPTION FIN BUNDLE MOTOR_REW Finisher is installed. OPTION FIN PADDLE Finisher is installed.

  • Page 149: Test Print

    Oki Data CONFIDENTIAL 5.1.2.5 Test Print This self-diagnostic routine is used to print the test pattern in the PU. Other test patterns are stored in the controller. Continue to press the [MENU+] and [MENU-] keys until “TEST PRINT” appears at the top row of the display, and the system is in the self-diagnosis (Lever 1) mode.
  • Page 150 Oki Data CONFIDENTIAL * COLOR Setting Note When COLOR is on, if [ONLINE] is pressed, the settings below will appear and the print color-setting mode will be entered. COLOR Y:ON M:ON C:ON K:ON Press [ONLINE] to move the cursor to the color to be turned on or off.
  • Page 151 Oki Data CONFIDENTIAL • The following message appears when printing. P=*** T=*** U=*** [###] H=***% L=***[###] P: Test Print Sheets (Unit: number of sheets) U: Upper-side Heater temperature Measurement Value[Setting] (Unit: C) L: Lower-Side Heater temperature Measurement Value[Setting] (Unit: C)
  • Page 152 Oki Data CONFIDENTIAL 5.1.2.6 Consummable Parts Counter Display This self-diagnosis is used to display the consumption status of the consumable parts of the printer. It will go into normal self-diagnosis. Continue to press the [MENU+] and [MENU-] keys until “CONSUMABLE STATUS” appears at the top row of the display. (The [MENU+] key to Increment the Test Item / the [MENU-] key to decrement the Test Item.)

  • Page 153: Panel Display Details

    Oki Data CONFIDENTIAL 5.1.2.8 Panel Display Details Panel Display Panel Display Details ADJ THERM HIGH TEMP Non-contact Thermistor High Temperature (HOT) Error ADJ THERM LOW TEMP Non-contact Thermistor Low Temperature (COLD) Error ADJ THERM OPEN ERR Non-contact Thermistor Open Error...
  • Page 154 Oki Data CONFIDENTIAL Panel Display Details DIS-TONER LOCK ERROR Disposal Toner LOCK Error ( 2 ) DUP CLK ADJUST ERR DUPLEX Clock Error Correction Error DUP REAR COVER OPEN DUPLEX Cover Open DUPLEX 24V ERROR DUPLEX 24VError DUPLEX FAN ERROR...
  • Page 155 Oki Data CONFIDENTIAL Panel Display Details FINISHER STAPLE DOOR OPEN FINISHER Staple Door Open FINISHER UPPER COVER OPEN FINISHER Upper Cover Open FUSER FAN MOTOR ERROR FUSER Fan Motor Error FUSER FUSE CUT ERROR FUSER Unit Fuse Cut Error FUSER LIFE...
  • Page 156 Oki Data CONFIDENTIAL Panel Display Details JAM FINISHER BEFORE INPUT Finisher Delay Feed Jam JAM FINISHER DOOR OPEN Finisher Door Open JAM FINISHER INPUT JAM Finisher Feeder Snagging Jam JAM FINISHER SADDLE EXIT Finisher Saddle Delay Feed Jam JAM FINISHER SADDLE JAM...
  • Page 157 Oki Data CONFIDENTIAL Panel Display Details M-DRUM LIFE OVER MAGENTA Drum Life M-DRUM LIFE WARNING MAGENTA Drum Life Warning M-DRUM LOCK ERROR MAGENTA Drum Lock Error M-DRUM NEAR LIFE MAGENTA Drum Life Warning M-DRUM PHASE ERROR MAGENTA Phase Time Difference Error...
  • Page 158 Oki Data CONFIDENTIAL Panel Display Details PROCESS WAIT MODE Color Drift/Density Correction Taking Place (when launched from CU) PUNCH BOX NOT EXISTING Punch Dust Box Unmounted PUNCH DUST OVERFLOW Punch Dust Overflow PUNCH UNIT LIFE OVER Punch Unit Life REGION MISMATCH WRN : C...
  • Page 159 MAGENTA Toner Group Mismatch Error TNR GROUP MISMATCH : Y YELLOW Toner Group Mismatch Error TNR IMITATION WRN : C CYAN : Non-OKI Toner Detection Error TNR IMITATION WRN : K BLACK : Non-OKI Toner Detection Error TNR IMITATION WRN : M...
  • Page 160 Oki Data CONFIDENTIAL Panel Display Details TNR MISSING:M MAGENTA Toner Cartridge Missing Warning TNR MISSING:Y YELLOW Toner Cartridge Missing Warning TOO MANY COLOR Detection of two or more RFID Tags of the same color TOO MANY TAGS Detection of two or more RFID Tags at one antenna...
  • Page 161 Oki Data CONFIDENTIAL Panel Display Details TRAY4 LIFT ERROR TRAY4 Lift-up Error TRAY4 LIFT UP TRAY4 Lifting Up TRAY4 OVER FILLED TRAY4 Over Filled TRAY4 PAPER END TRAY4 Out-of-Paper TRAY4 PAPER NEAR END TRAY4 Out-of-Paper warning TRAY4 SOFTWARE ERROR TRAY4 ROM/RAM Error...
  • Page 162 Oki Data CONFIDENTIAL Jam Error Display Details Panel Display Details INFEED:TRAY1 TRAY1 Hoping Error INFEED:TRAY2 TRAY2 Hoping Error INFEED:TRAY3 TRAY3 Hoping Error INFEED:TRAY4 TRAY4 Hoping Error INFEED:TRAY5 TRAY5 Hoping Error INFEED:MP-FEEDER MP-FEEDER Hoping Error INFEED:DUPLEX DUPLEX Hoping Error INPATH:DUPLEX INPUT...
  • Page 163 Oki Data CONFIDENTIAL 5.1.2.9 Drum cleaning How to clean the photosensitive surface of image drums (1) <Purpose of cleaning> • To remove dirt from the surface of photoconductive drums (the photosensitive surface) <Cleaning materials and effect> Cleaning properties Item name...
  • Page 164 Oki Data CONFIDENTIAL How to clean the photosensitive surface of image drums (2) <Cleaning procedure> 1. Remove an ID of the corresponding color from the device. 2. Place the ID on a flat desk or something with an inclination of 90 degrees.
  • Page 165 Oki Data CONFIDENTIAL Displaying DRUM 1/N ROTAION This function is used for recovery from filming. 1. Enter self-diagnostic (level 1) mode and press either [Menu+] or [Menu-] repeatedly until the following message appears. DRUM 1/N ROTATION 2. Pressing [Enter] displays the following message. Press either [Menu+] or [Menu-] repeatedly until a target item appears.
  • Page 166 Oki Data CONFIDENTIAL 4. Repeat step 3 as necessary. 5. Press [Back] to exit the mode. (The display returns to the state described in step 1.) N counter display (the number of rotations) Top row of the Bottom row Default...

  • Page 167: Various Printing Methods With A Stand-Alone Printer Coming With A Controller

    Oki Data CONFIDENTIAL 5.1.3 Various Printing Methods with a Stand-Alone Printer Coming with a Controller Configuration Print Print the Program Version, control unit composition, other printer compositions and settings. Operations : Panel Switch press 600 Model : Enter (Print Information Selection) Enter Enter (Configuration Selec-...

  • Page 168: Adjustment After Replacing Parts

    Oki Data CONFIDENTIAL Adjustment After Replacing Parts The following describes the adjustments necessary when replacing parts. Color drift adjustment and correction is constantly necessary. Replacement Parts Adjustment Details LED head Unnecessary Drum Cartridge (Y, M, C, K) Unnecessary Fuser Unit...
  • Page 169 Oki Data CONFIDENTIAL Note! When replacing the EEPROM, the belt, toner, ID and other life information will be cleared. This will result in an error in life management until the next unit replacement time. Be careful of this dif ference. The count that is cleared with EEPROM replacement is as follows.

  • Page 170: Cu Pcb Of 1200 Dpi Printer And Replacement Of Mounted Components

    Oki Data CONFIDENTIAL 5.2.3 CU PCB of 1200 dpi Printer and Replacement of Mounted Components Nonvolatile memory and a combination (at field) Component Adjustment Recovery Unrecoverable item AS3 PCB Mount the EEOROM, Keychip, HDD As the MAC address is None...

  • Page 171: Precautions In Key Chip Replacement (1200Dpi Printer)

    Oki Data CONFIDENTIAL 5.2.4 Precautions in Key Chip Replacement (1200dpi printer) EFI's controller PCB for a 1200 dpi printer(AS3), 1200dpi has an EEPROM called Key Chip. The Key Chip contains EFI's management information. If the Key Chip is not mounted, the AS3 PCB won't work.

  • Page 172: Precautions In Eeprom Replacement (1200 Dpi Printer)

    Oki Data CONFIDENTIAL 5.2.5 Precautions in EEPROM Replacement (1200 dpi printer) When a 1200-dpi printer displays a message Unauthorized Software 004/SoftwareNotAuthorised 004 on its operation panel, does not properly print its model name in printing its configuration, or causes a toner mismatch error, its EEPROM may be faulty, or may be rewritten with new data.

  • Page 173: Precautions In Hdd Replacement (1200 Dpi Printer)

    Oki Data CONFIDENTIAL 5.2.6 Precautions in HDD Replacement (1200 dpi printer) HDD storage values are used for various set ups, such as network and model serial No. etc. in 1200dpi printer (EFI model.) If HDD is changed due to a trouble shooting or error message, it is necessary to re-setup the user set information, which has not saved in the EEPROM after coping the information stored in the EEPROM into HDD.

  • Page 174: Product Code Of Maintenance Hdd (1200 Dpi Printer)

    Oki Data CONFIDENTIAL 5.2.7 Product Code of Maintenance HDD (1200 dpi printer) The maintenance HDD's have different product codes according to program type and version. When ordering a maintenance HDD, be sure to choose the HDD with the same program type and version as those for the currently used HDD.

  • Page 175: Setup Of Eeprom After Replacement Of Tbx Pcb

    Oki Data CONFIDENTIAL 5.2.8 Setup of EEPROM after replacement of TBX PCB When the TBX PCB is replaced, it is necessary for the new replacement PCB to take over the user-settings that the user has been using to that point, as well as the font install information.

  • Page 176: Setup Of Destination

    Oki Data CONFIDENTIAL 5.2.9 Setup of destination [Checking method: Menu Map Print] Always set the destination prior to shipping out a printer or maintenance PCB, since the default setting is OEL. Note! This setting is stored on the EEPROM of the TBX PCB.

  • Page 177: Versions Of Firmware For Maintenance Purpose (600 Dpi Printers)

    Oki Data CONFIDENTIAL 5.2.10 Versions of firmware for maintenance purpose (600 dpi printers) CU firmware is written into an on-board Flash ROM. Each firmware version is indicated on a label as illustrated below. Because boards are shipped with firmware of the current version at the time of placement of an order, consultation is required to place an order for a board for maintenance purpose with firmware of an earlier version.

  • Page 178: Density Correction

    Oki Data CONFIDENTIAL Density Correction When the printer is shipped, the Automatic Density Correction Mode is set to “On”. If it is set to “Off” there may be drifting during use. Set this if there is any problem with the density.

  • Page 179: Paper Thickness Detection/Sensitivity Correction

    Oki Data CONFIDENTIAL Paper Thickness Detection/Sensitivity Correction A maintenance utility is supported as an object for field maintenance. (Refer to the maintenance utility for the usage) Overview The sensitivity of the micro-displacement sensor used as the media thickness detector are not uniform in detection sensitivity.
  • Page 180 Oki Data CONFIDENTIAL Turned clockwise to Turned counterclockwise increase value. to decrease value. Screw adjusted by using precision screwdriver (flatbed). 179 / 44043511TH Rev.2...

  • Page 181: Routine Replacement

    The user shall be held responsible in periodically replacing these consumable parts. Cleaning Accordingly clean the inside and outside of the C910 using a cloth and compact vacuum cleaner (hand-cleaner). Note! NEVER touch the imaging drum terminal, LED lens array or LED head connector.

  • Page 182: Pickup Roller Cleaning

    Oki Data CONFIDENTIAL Cleaning LED Head Do the cleaning in case of light print, white line, or blurred print. (1) Grasp the Top Cover Handle and open the Top Cover. Personal injuries may occur. Do not touch it.The Fuser Unit is very hot. Do not touch it.

  • Page 183: Cleaning Feed Roller

    Oki Data CONFIDENTIAL Cleaning Feed Roller Clean the Feed Rollers when paper jams occur frequently. Three Feed Rollers are provided for each tray. Cleaning method for the Trays 1 to 5 (Trays 2 to 5 are optional) is different from that for the Multipurpose Tray.
  • Page 184 Oki Data CONFIDENTIAL (5) Put your hand into the opening where the Tray has been placed. Clean the three Feed Rollers using a soft wet cloth. If it is hard to wipe the roller, put your hand from the Tray 1 Side Cover.
  • Page 185 Oki Data CONFIDENTIAL Multipurpose Tray (1) Press the button on the right of the printer to open the Multipurpose Tray. Button (2) Open the Paper Support and move the Paper Guide slightly to the center. Paper Guide Paper Support (3) Move the lever on the right of the Multipurpose Tray at the joint of the tray and the printer into the position as shown below.
  • Page 186 Oki Data CONFIDENTIAL (4) While lifting the Multipurpose Tray slightly with your right hand, push the lever inward with your left hand and loosen it. Lever (5) Just as in (3) above, move the lever on the left of the Multipurpose Tray at the joint of the tray and the printer into the position as shown below.
  • Page 187 Oki Data CONFIDENTIAL (9) Clean the three Feed Rollers using a soft wet cloth. (10) Close the cover. (11) Hold the joints of the printer and the Multipurpose Tray with both hands and lower the cover. (12) While lifting the right edge of the Multipurpose Tray slightly, insert the protrusion of the lever as shown below.
  • Page 188 Oki Data CONFIDENTIAL (14) While lifting the left edge of the Multipurpose Tray slightly, insert the protrusion of the lever as shown below. Lever (15) Move the lever into the position below. Lever (16) Widen the Paper Guide and fold the Paper Support.

  • Page 189: Malfunction Repair Procedure

    Oki Data CONFIDENTIAL mAlfunction RepAiR pRoceduRe Precautions Before Repairs Check the basic inspection items indicated in the User’s Manual. Learn from the customer the details on when malfunction occurs. Inspect the state that closely resembles the state of a malfunction. Items to Check Before Remedying Abnormal Image...

  • Page 190: Lcd Message List

    Oki Data CONFIDENTIAL 7.5.1 LCD Message List When the printer detects errors that can be restored, it displays a service call error on the LCD, as shown below. Service Call nnn: Error Note! nnn is an Error code. When a service call is displayed, the error code and accompanying error information is displayed on the bottom row of the LCD.
  • Page 191 Oki Data CONFIDENTIAL Table 7-1-1 Operator Alarm (2/9) Display Cause Error Description and Analysis Remedy Judgement Service Call CU PCB flash ROM error Failed to access flash memory that is Replace CU PCB 042: Error Flash File System Error surface-mounted on CU PCB.
  • Page 192 Oki Data CONFIDENTIAL Table 7-1-1 Operator Alarm (3/9) Display Cause Error Description and Analysis Remedy Judgement Service Call Error detected in engine Does the Error take place again? Replace engine control PCB 106: Error control logic. (S2X). Service Call An optional unit for another Is the proper optional unit for that Mount the proper optional unit.
  • Page 193 Oki Data CONFIDENTIAL Table 7-1-1 Operator Alarm (4/9) Display Cause Error Description and Analysis Remedy Judgement Service Call Toner sensor detected error. 1) Is an Error message displayed? Replace toner sensor or Assy 160: Y Toner (SGG-PCB). 161: M Toner...
  • Page 194 Oki Data CONFIDENTIAL Table 7-1-1 Operator Alarm (5/9) Display Cause Error Description and Analysis Remedy Judgement Service Call CU Program Dysfunction Detected illegal process with CU Write down the 24 digit number 203: Error program. displayed on the LCD panel and 204: Error report it.
  • Page 195 Oki Data CONFIDENTIAL Table 7-1-1 Operator Alarm (6/9) Display Cause Error Description and Analysis Remedy Judgement Check paper Sensor Output Difference 1) Has any abnormal substance get Remove obstruction/impurity. Paper thickness Value Outside Standard mixed in with the sensor? Normal...
  • Page 196 Oki Data CONFIDENTIAL Table 7-1-1 Operator Alarm (7/9) Display Cause Error Description and Analysis Remedy Judgement Check Duplex Paper jam in paper supply Check misfeed in double-side printer Remove the misfed paper, then from the double-side printer unit. close cover.
  • Page 197 Oki Data CONFIDENTIAL Table 7-1-1 Operator Alarm (8/9) Display Cause Error Description and Analysis Remedy Judgement Insert paper Cassette 1, 2, 3, 4or 5 has 1) Check and see if the specified Put paper in specified cassette. TRAY been detected to be Out-Of- cassette is out-of-paper.
  • Page 198 Oki Data CONFIDENTIAL Table 7-1-1 Operator Alarm (9/9) Display Cause Error Description and Analysis Remedy Judgement Power Off/on Sub-CPU Clock Frequency The Sub-CPU clock frequency is not Check the connection of the S2P 930: Error Error correct. board. Does the error still occur? Replace the S2P board.

  • Page 199: Preparing For Troubleshooting

    Oki Data CONFIDENTIAL 7.5.2 Preparing for Troubleshooting Operation Panel Display The state of malfunction is displayed on the LCD (Liquid Crystal Display) of the op- erator panel of this machine. Execute proper repairs according to the message indicated on the LCD.
  • Page 200 Oki Data CONFIDENTIAL CU Assy Troubleshooting (1200dpi Model) Nothing is displayed on the LCD • CU PCB Malfunction Has the power short-circuited on the CU PCB? (C7099: +5v)/ Does the LED lightup normally? (PWR_GOOD Green: Light ON, IAG_LED3-0 Red: Light...
  • Page 201 Oki Data CONFIDENTIAL When “Communications Error” appears on the display panel, this message is displayed with the PU. This indicates a problem has occurred in the AS3 board during its initialization. In such a case, open the sheet metal of the CU board and check the lit LED on the AS3 board to locate the problem.
  • Page 202 Oki Data CONFIDENTIAL Power is turned on and the printer doesn't work properly. • Turn off power and on again. • Does the backlight light up (for approx. one second)? • NO Is the AC cable connected properly? Connect the AC cable properly.
  • Page 203 Oki Data CONFIDENTIAL • YES Is the DIMM of the Main PCB set properly? Set the DIMM properly. If that does not solve the problem, replace the DIMM. • YES Are the voltages below output to the PU IF connector of the Main PCB? Pins 9, 10, 17, 18, 25, 26, 33, 34, 41, 42, 61, 69, 77, 85, 93: +5V±5%...
  • Page 204 Oki Data CONFIDENTIAL -1 Paper Supply Jam (1st Tray) • Immediately after turning ON the power, does the paper jam occur? • YES Is there a jam in the IN1 Sensor or 1st Hopping Sensor? Remove the paper jam. • NO...
  • Page 205 Oki Data CONFIDENTIAL -2 Paper Supply Jam (Multipurpose Tray) • Immediately after turning ON the power, does the paper jam occur? • YES Is there a jam in the IN1 Sensor or 1st Hopping Sensor? Remove the paper jam. • NO...
  • Page 206 Oki Data CONFIDENTIAL -3 Paper feed Jam • Immediately after turning ON the power, does a paper feed jam occur? • YES Does the paper jam occur at the IN 2 Sensor, WR Sensor or Exit Sensor? Remove the jammed paper.
  • Page 207 Oki Data CONFIDENTIAL -4 Paper Output Jam • Immediately after turning ON the power, does a paper output jam occur? • YES Is there a jam with the paper Exit sensor? Remove the paper jam. • NO Does the paper Exit sensor lever operate normally? Replace the paper Exit sensor lever.
  • Page 208 Oki Data CONFIDENTIAL -5 Double-Side Print Jam • Immediately after turning ON the power, does a paper feed jam occur? • YES Is there paper in the Double-Side Printer Unit? Remove the paper jam. • NO Does the Sensor Lever of the Dup IN1 Sensor, Dup R Sensor, and Dup F Sensor operate normally? Replace the defective sensor lever.
  • Page 209 Oki Data CONFIDENTIAL Paper Size Error • Is standard size paper used? Use standard size paper. • YES Does the paper jam occur at the IN 1 Sensor? Remove the paper jam. • NO Does IN1 Sensor Lever operate normally? Replace the defective sensor lever.
  • Page 210 Oki Data CONFIDENTIAL Image Drum Unit up/down movement error • Check the ID up/down movement using the motor & clutch test in the self-diagnosis mode. • Does the ID moves up and down? • YES Check using the switch scan test in the self-diagnosis mode. Does the Up/Down Sensor work properly? Replace the defective IDU Motor.
  • Page 211 Oki Data CONFIDENTIAL Fuser Unit Error • Immediately after turning ON the power, does a fuser error occur? • YES Are the three Upper Roller Thermistors down or short-circuited? (See Figure 7-1.) At an ambient temperature between 0 and 43˚C: 7-pole side: Pins 1 &...
  • Page 212 Oki Data CONFIDENTIAL Motor Fan error • Check the fan in question using the motor & clutch test in the self-diagnosis mode. • Does the fan rotate? • NO Are the cables connected properly? (All the cables between the Motor Driver PCB and the fan are included.

  • Page 213: Troubleshooting With Abnormal Image

    Oki Data CONFIDENTIAL 7.5.3 Troubleshooting With Abnormal Image Troubleshooting with printout results that are irregular as shown in the diagrams below, are indicated. Abnormal Image Flow Chart No. The overall image is too light or uneven, or the color tone is off centered, on the overall, while printing the image.
  • Page 214 Oki Data CONFIDENTIAL The screen in light on the overall. Or there is overall color drift in the printed image. (Figure 7-2 • Is there enough toner? (Is [Toner Short] displayed?) Replenish toner. • NO Is standard paper used? Use standard paper.
  • Page 215 Oki Data CONFIDENTIAL The white area gets dirty. (Figure 7-2 • Has the image drum been exposed to external light for a long time? Replace I/D Unit. • NO Is the fuser unit roller dirty? Replace the fuser unit. • NO Correct the [Paper Thickness] setting.
  • Page 216 Oki Data CONFIDENTIAL Blank Sheet (Figure 7-2 • Are all LED head Assy parts properly connected to the relay PCB (S2H PCB) and engine PCB (S2V(1200dpi) or S2X(600dpi) PCB)? Check the cable connection of the LED head and cable connection between between the relay PCB and engine PCB, then properly connect the cable between the LED head and engine PCB.
  • Page 217 Oki Data CONFIDENTIAL Band or stripe appears in vertical direction of the printed area. (Black Band, Color Band, Black Stripe, Color Stripe) (Figure 7-2 • Are all LED head Assy parts properly connected to the relay PCB (S2H PCB) and engine PCB...
  • Page 218 Oki Data CONFIDENTIAL White Band, White Stripe, Uneven Color Band, Uneven Color Stripe Occurring in Vertical Direction (Figure 7-2 • Is the LED head lens dirty? Clean the LED head lens. • NO Are all LED head Assy parts properly connected to the relay PCB (S2H PCB)
  • Page 219 Oki Data CONFIDENTIAL Poor Fusion (lightly touching the toner causes the toner to wipe off or fall off) • Is standard paper used? Use standard paper. • YES Fuser Unit contact properly connected? Properly connect the fuser unit contact. • YES Is the fuser unit roller dirty? Replace the fuser unit.
  • Page 220 Oki Data CONFIDENTIAL Periodicity Abnormal (Refer to Figure 7-2 Periodicity Malfunction Details Restoration Method 94 mm Image Drum Replace the image drum cartridge. 49.6 mm Development Roller Replace the image drum cartridge. 54.8 mm Sponge Roller Replace the image drum cartridge.
  • Page 221 Oki Data CONFIDENTIAL Printing Thinned Out • Is the LED head lens dirty? Clean the LED head lens. • NO Are all LED head Assy parts properly connected to the relay PCB (S2H PCB) and engine PCB (S2V(1200dpi) or S2X(600dpi) PCB)?
  • Page 222 Oki Data CONFIDENTIAL Color Drift • “Toner Low” is displayed. Replenish toner. Has operation been restored? • NO Conduct a color drift test in the engine Maintenance Mode. Method: Enter the Engine Maintenance Mode, and self-diagnostic mode (Level 1). DIAGNOSTIC MODE XX.XX.XX...
  • Page 223 Oki Data CONFIDENTIAL • NO [NG CALIBRATION LEFT/RIGHT] display • YES Is the color drift sensor cover dirty? Cleaning defect of the surface of the sensor cover by the clean- ing blade on the rear of the shutter. Replace the shutter and sensor cover then restore the cleaning performance.
  • Page 224 Oki Data CONFIDENTIAL • [Yellow, Magenta, Cyan Left/Right/Horizontal] display • YES Replace the belt unit. Has operation been restored? • NO Replace the ID unit. Has operation been restored? • NO Is the gear abnormal? (I/D, Multipurpose Tray, Belt Unit, Belt Motor, etc.
  • Page 225 Oki Data CONFIDENTIAL Stripe in Horizontal Print Direction (Figure 7-2 • Are all LED head Assy parts properly connected to the relay PCB (S2H PCB) and engine PCB (S2V(1200dpi) or S2X(600dpi) PCB)? Check the cable connection of the LED and the cable connection between the relay PCB and engine PCB, then properly connect the cable between the LED head and engine PCB.
  • Page 226 Oki Data CONFIDENTIAL Paper Thickness Error (Err Code 323, 324) • Is the Paper Thickness Sensor Connector disconnected? • Is the PATHICK connector on the Sensor Relay PCB (S2S PCB) connected securely? Connect the connector properly. • YES Is any sensor cable down? Replace the cable.
  • Page 227 Oki Data CONFIDENTIAL Ground Charge roller Development roller Toner supply roller Figure 7-3 226 / 44043511TH Rev.2...

  • Page 228: Check Fuse

    Oki Data CONFIDENTIAL Check Fuse The fuse system of the engine control part is composed as shown in the figure below. 5VCU 227 / 44043511TH Rev.2...

  • Page 229: Connection Diagram

    Oki Data CONFIDENTIAL ConneCtion Diagram Check Resistance Value 228 / 44043511TH Rev.2...
  • Page 230 Oki Data CONFIDENTIAL 229 / 44043511TH Rev.2...
  • Page 231 Oki Data CONFIDENTIAL 230 / 44043511TH Rev.2...
  • Page 232 Oki Data CONFIDENTIAL 231 / 44043511TH Rev.2...
  • Page 233 Oki Data CONFIDENTIAL 232 / 44043511TH Rev.2...
  • Page 234 Oki Data CONFIDENTIAL 233 / 44043511TH Rev.2...
  • Page 235 Oki Data CONFIDENTIAL 234 / 44043511TH Rev.2...

  • Page 236: Diagram Of Part Layout Of Various Pcb

    Oki Data CONFIDENTIAL Diagram of Part Layout of Various PCB (1)-1 Engine Control PCB (S2X-2 PCB: 600dpi) CTGO RSNS CSNS POWER CPUFU DENGEN CUIF RFID 235 / 44043511TH Rev.2...
  • Page 237 Oki Data CONFIDENTIAL (1)-2 Engine Control PCB (S2V PCB: 1200dpi) CTGO RSNS CSNS POWER CPUFU DENGEN CUIF RFID Motor Driver PCB (S2P) FLASH OPIRY24 HALL1 WTDC TRYSNS PSIZE HALLDCT GDDC FSNS 236 / 44043511TH Rev.2...
  • Page 238 Oki Data CONFIDENTIAL (3)-1 Main Controller PCB : AS3 J7000 PU I/F connector S430 Download Switch U100 CPU U170 North Bridge U7200 FPGA U7202 U7203 EEPROM KEYCHIP BT300 U301 South Bridge J483 FAN_NB J481 FAN_DSP J7400 U530 BIOS U2303 VX500...
  • Page 239 Oki Data CONFIDENTIAL (3)-2 Main Controller PCB : TBX 238 / 44043511TH Rev.2...
  • Page 240 Oki Data CONFIDENTIAL LED Control PCB a) (S2H PCB) POWER Control Panel PCB (X7G- PCB) ID System Sensor PCB(SGG-PCB) SNS2 SNS1 SNS3 Entrance Sensor PCB (S2C-PCB) TRYSNS1 EMPTY 239 / 44043511TH Rev.2...
  • Page 241 Oki Data CONFIDENTIAL Paper Size Detection PCB (S2S- PCB) PATHICK IN2SNS CLUTCH FSNS WRSNS MPTSNS MPTPAP MPTHOME Rear Sensor PCB (S2R- PCB) COVSNS RSNS (10) Color Drift Sensor PCB (S2Z- PCB) DENS 240 / 44043511TH Rev.2...
  • Page 242 Oki Data CONFIDENTIAL (11) Tray Control PCB (V72-7 PCB) PSIZE GDOE MOTOR_B MOTOR_A FLASH MAIN1 MAIN2 (12) Duplex Control PCB (V72-8 PCB) MOTOR_B MOTOR_A FLASH MAIN1 COVDPN (13) Inverter PCB (V72-3 PCB) MOTOR_B MOTOR_A FLASH MAIN1 MAIN2 POWER (14) Disposal Toner, Gear, Belt Rotation, Disposal Toner Sensor PCB (HAL-PCB) 241 / 44043511TH Rev.2...

  • Page 243: Message List

    Oki Data CONFIDENTIAL meSSage LiSt Message Chart of C910/C930 Look for a message displayed on the operator panel in the message list and take measures as instructed. Each “CCCC” in the list represents a toner color (cyan, magenta, yellow or black).
  • Page 244 Oki Data CONFIDENTIAL Display on the operator panel Meaning Measures Image Drum Life The indicated image drum cartridge Replace the indicated image drum CCCC has reached the end of its life. cartridge with a new one. Ready To Print The printer is ready to print.
  • Page 245 Oki Data CONFIDENTIAL Display on the operator panel Meaning Measures Cyan Image Drum Life The cyan image drum cartridge has Replace it with a new cyan image reached the end of its life, so it must drum cartridge. be replaced with a new one.
  • Page 246 Oki Data CONFIDENTIAL Display on the operator panel Meaning Measures Data Present There is data remaining unprinted. Check the data. Check Data An error has occurred during Check the data. reception of program data. Check Data An error has occurred during writing Check the data.
  • Page 247 Oki Data CONFIDENTIAL Display on the operator panel Meaning Measures Network Initializing The network configuration is being Wait for a while. initialized. Network Configuration Writing The network configuration is being Wait for a while. saved. Density Adjusting The printer is adjusting density.
  • Page 248 Oki Data CONFIDENTIAL Display on the operator panel Meaning Measures Non Genuine Black Toner An unrecognized black toner Install a genuine black toner cartridge. cartridge is installed. Black Toner Empty Black toner has run out, or genuine Replace the black toner cartridge with black toner is not used.
  • Page 249 Oki Data CONFIDENTIAL Display on the operator panel Meaning Measures Magenta Toner Not Installed A magenta toner cartridge is Install a genuine magenta toner not installed in the printer, or an cartridge. unrecognized magenta toner cartridge is installed. Non Genuine Magenta Toner...
  • Page 250 Oki Data CONFIDENTIAL Display on the operator panel Meaning Measures Could Not Duplex. Paper Too The printer cannot duplex print Press the ONLINE button to clear the Thick because paper is too thick. error message. Could Not Staple. Too Much...
  • Page 251 Oki Data CONFIDENTIAL Display on the operator panel Meaning Measures Improper Lock Lever Position A toner cartridge is not locked. Check the lever of each toner cartridge. Check Duplex Unit A paper jam has occurred in or near Open the cover of the duplex unit and Paper Jam the duplex unit.

  • Page 252: Illustration Appears On The Operating Panel

    Oki Data CONFIDENTIAL Illustration appears on the operating panel When troubles occur, an illustration and message may appear on the operating panel. See the following table for detail instruction. Front view of printer Opening the top cover Side view (left) of printer...
  • Page 253 Oki Data CONFIDENTIAL ndicates double-sided Being full of or left some Being full of or left some Being full of papers print units. papers around double- papers around double- around double-sided print sided print units. sided print units. units. Being full of or left some...
  • Page 254 Oki Data CONFIDENTIAL It indicates the staple It indicates the staple It indicates the punch It indicates the punch unit. cartridge. cartridge. unit.. It indicates the magnified It indicates the finisher unit. It indicates the inverter. It indicates the finisher.

  • Page 255: F/W Revision (C910)

    Oki Data CONFIDENTIAL F/W Revision (C910) 9.3.1 F/W Rev. table CU F/W NIC F/W Loader 43927801FY01 43927801FY02 43927801FY03 Date Remarks Revision Revision File Rev. NIC F/W File Rev. Revision File Rev. Page 2009.09.04 B1.14 01.05 W1.02 L01.00 1st lot~ 9.3.2 Check abd version display (1) Perform "PRINT MENU MAP"...

  • Page 256: Appendix-A C910/C930 Lcd/Led Display

    Oki Data CONFIDENTIAL appendix-a C910/C930 LCD/LeD Display Function Status Message Help Message Displayed while a system display language is not Initializing – determined directly after the printer is turned on. Restarting Shows the printer is restarting after the press of its –...
  • Page 257 Oki Data CONFIDENTIAL Function Status Message Help Message Shows the printer is outputting collated sets of – copies. The number of a copy set being printed Collate Copy iii/jjj appears at the portion of iii, and the total number of copy sets to be printed appears at the portion of jjj.
  • Page 258 Oki Data CONFIDENTIAL Function Status Message Help Message Shows the printer is low on toner. The printer being – low on toner with Low Toner set to Stop blinks its %COLOR% Toner Low Attn LED, and placed off-line. Pressing ON-LNE switch makes such printer continue printing until Toner Empty occurs.
  • Page 259 Oki Data CONFIDENTIAL Function Status Message Help Message This is a warning message displayed when a PDF – file is using a feature not supported by the PDF PDF Contains Unsupported Features converter loaded on the printer. The function for...
  • Page 260 Oki Data CONFIDENTIAL Function Status Message Help Message Shows the toner cartridge of the printer is not – installed. %COLOR% Toner Not Installed Yellow Magenta Cyan Black Shows the image drum of the printer is at the end of –...
  • Page 261 Oki Data CONFIDENTIAL Function Status Message Help Message Shows an attempt to write data into a read-only – HDD or flash memory of the printer was made. File System is Write Protected This message is a temporary notification and, until a job during which this state occurred ends, stays displayed.
  • Page 262 Oki Data CONFIDENTIAL Function Status Message Help Message Shows that the printer received invalid data, – prompting to press its ON-LINE switch to remove Invalid Data this message. The message is displayed when the Press ONLINE Button printer receives an unsupported PJL command or, with no HDD, receives a spool-group command.
  • Page 263 Oki Data CONFIDENTIAL Function Status Message Help Message Shows that the printer caused disagreement Change Paper in MPTray Error Code: 660 between a tray media type and print data, prompting %MEDIA_SIZE% [Context] %MEDIA_TYPE% to load paper. The media type set in the printer...
  • Page 264 Oki Data CONFIDENTIAL Function Status Message Help Message Indicates that message data to be updated is being Wait a Moment – Message Data Processing processed. Wait a Moment Indicates that message data to be updated is being – written. Message Data Writing...
  • Page 265 Oki Data CONFIDENTIAL Function Status Message Help Message Shows an error occurred with the parallel interface Press ONLINE Button for Error Code:510 Restoration of the printer. Centro I/F Error Press ONLINE Button for Shows an error occurred with the USB interface of Error Code:511 the printer.
  • Page 266 Oki Data CONFIDENTIAL Function Status Message Help Message Shows printing from the printer’s MPT being Remove Excess Paper Error Code: 535 detected as having too much paper. Removing MPTray [Context] excess paper from the tray removes this error. With Excessive paper volume on the removal of all the paper from the tray, the error MPTray.
  • Page 267 Oki Data CONFIDENTIAL Function Status Message Help Message Shows the printer ran empty of toner. Install Toner Error Code: nnn Error 410: Yellow %COLOR% [Context] Error 411: Magenta Toner Empty. Error 412: Cyan [Action] Please see HELP for details Error 413: Black Prepare a new toner cartridge.
  • Page 268 Oki Data CONFIDENTIAL Function Status Message Help Message The toner cartridge is not genuine. It may damage Non Genuine Toner Error Code: nnn the device. %COLOR% [Context] Error 550: Yellow The toner cartridge is not genuine. Error 551: Magenta It may damage the device.
  • Page 269 Oki Data CONFIDENTIAL Function Status Message Help Message Shows that, because of paper jamming that was Open Cover Error Code: nnn caused in the printer, paper that was fed after Paper Remain [Context] Top Cover jammed paper remains in the printer.
  • Page 270 Oki Data CONFIDENTIAL Function Status Message Help Message Shows that, because of paper jamming that was Check Finisher Error Code: nnn caused in the printer, paper that was fed after Paper Remain [Context] jammed paper remains in the printer. Paper is stuck around the finisher Error 643 : Finisher POS1: Input Area due to a paper jam.
  • Page 271 Oki Data CONFIDENTIAL Function Status Message Help Message Shows the printer has a paper weight sensor Check Paper Error Code: nnn Paper Thick Error problem. Paper remaining in the printer is [Context] %TRAY% automatically ejected with the recovery from the The media is not within the problem.
  • Page 272 Oki Data CONFIDENTIAL Function Status Message Help Message Shows an inverter is not connected to the printer Install Inverter Error Code: 474 (finisher-related). This error occurs in printing pages [Context] that uses the finisher function of the printer (stapling, The inverter has not been punching, saddle stitching or a high-capacity connected.
  • Page 273 Oki Data CONFIDENTIAL Function Status Message Help Message Shows paper was jammed on its path of the printer. Open Cover Error Code: nnn Error 381 : Transport Paper Jam [Context] Top Cover Error 382 : Exit Paper jam occurred in the paper Error 383 : Duplex Entry path.
  • Page 274 Oki Data CONFIDENTIAL Function Status Message Help Message Shows paper was jammed near the duplex unit of Check Duplex Unit Error Code: nnn the printer. Paper Jam [Context] Error 372: Duplex Misfeed Paper jam occured around the duplex unit. Please see HELP for details...
  • Page 275 Oki Data CONFIDENTIAL Function Status Message Help Message Shows paper was jammed in the finisher of the Check Finisher Error Code: nnn printer (finisher-related). Paper Jam [Context] Error 591: JAM02 (Input Area) Paper jam occurred around the Error 592: JAM03 (Input Transport Path) finisher.
  • Page 276 Oki Data CONFIDENTIAL Function Status Message Help Message Shows paper was jammed in the finisher of the Check Finisher Error Code: 596 printer (finisher-related). Staple Jam [Context] Error 596: JAM07 (Staple Jammed) Staple jam occurred in the Stapler Unit. Please see HELP for details...
  • Page 277 Oki Data CONFIDENTIAL Function Status Message Help Message Notifies the image drum is at the end of its life. The Install New Image Drum Error Code: nnn printer changes to the notification state when its Image Drum Life [Context] %COLOR% cover is opened and closed.
  • Page 278 Oki Data CONFIDENTIAL Function Status Message Help Message Notifies the fuser unit of the printer is at the end Install New Fuser Unit Error Code: 354 of its life. The end of the life, which is an error, is Fuser Unit Life [Context] counted by its counter.
  • Page 279 Oki Data CONFIDENTIAL Function Status Message Help Message Shows the fuser release position sensor of the Check Fuser Unit Error Code: 348 printer caused a reading problem. The printer [Context] recovers when the sensor is properly read after the The fuser unit is not seated properly.
  • Page 280 Oki Data CONFIDENTIAL Function Status Message Help Message Shows failing in locking the lever of the toner Check Toner Cartridge Error Code: nnn cartridge of the printer. Improper Lock Lever [Context] Position Error 544 : Yellow The toner cartridge lock lever is...
  • Page 281 Oki Data CONFIDENTIAL Function Status Message Help Message Shows the belt unit of the printer is not properly Check Belt Unit Error Code: 330 installed. [Context] The belt unit is not installed properly. Please see HELP for details [Action] Turn off the printer power and proceed as follows.
  • Page 282 Oki Data CONFIDENTIAL Function Status Message Help Message Shows the printer is shutting down. The printer Shutting down – starts shutting down when its SHUTDOWN/ RESTART button is held down for four seconds or more after the initialization operation of the printer.

This manual is also suitable for:

C930

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